2degrees Reviews 

We had an excellent experience at 2degrees thanks to Chevy in Albany Mall. He helped us a lot with our phone and was extremely helpful from start to finish. Chevy was very kind, patient, and incredibly knowledgeable — he explained everything clearly and made the whole process easy and stress-free.

Outstanding customer service. Thank you, Chevy!

Second review... f*** you 2degrees. Atrocious signal and customer service. I wouldn't even use 2degrees broadband if it was free.

If there was zero stars that would be it
This company ticks all the scam boxes. Hours and hours of wasted time to to contact them. All kinds of dodgy behavior such as sending bills out earlier and earlier each month. And theu will text and email you like a spurned lover. Unbelievable what they get away with

I never leave reviews - broadband has terrible customer service. Actually makes it not worth it.

Changed from spark for the lower prices. Discovered their low prices are only due to their atrocious signal strength, and even worse customer service. Got double charged for a plan I purchased so contacted them about it (several times). I still have yet to hear anything back. It's been almost a year now...

Only reason I'm sticking with them is because I am able to share data with friends, and even that has issues.

They aren’t professional at all I called twice because once they picked up and then put me on hold again which took 1 hour.. and no one had talked to me.

Run for the hills. Terrible product, zero customer service and endless account issues.

Unprofessional customer service

been existing customer for six years..!! I’m not a review kind of person, Want to put my experience out there.. Four Different times!!! I call them to sort out my Internet app, they never managed to get it right!! so every time I get bills, I can’t pay online on the 2Degrees App they don’t know what’s wrong with it😡I have to call them everytime. So today.. I was in the supermarket and they restricted my SIM card!! no call no Internet, then I was trying to call The customer service this number 0800 898 244 the lady answer and spoke unappropriate. obviously, she had an Indian accent, I asked her nicely if she can unstrict my internet so I can pay my bill and for my groceries, she was really rude.!! I have to hang up 😡😡I have to ask the people in the supermarket to hotspot their phone so I can pay for my groceries and call my Uber. i’m going to switch with Sparks now.

Terrible connectivity and terrible customer service surrounding this. Not remotely interested in fixing the problem, time for a new provider but which one, no clear winner. While I have put in a specific date I have been having ongoing issues for at least 6 weeks.

Website and signup is great, horrible support and when you actually need anything done, changed or cancelled they are the biggest time wasters. Misleading 'in stock' for phones, happily take your money and then don't ship new phones. They can never provide any confirmation they've done anything such as cancelling an order; 'You'll get an email in 24 hours, by end of the day etc..' - Emails never come prompting further calls to their Philippines based call centre as if it's the first time you've ever spoke to them. Honestly NZ companies that outsource every aspect of their business always have hopeless customer support and 2degrees is no different. I would say try someone else, but they are all as bad as each other.

put a 2degree sim card into your phone will install a 2degree app which CANNOT BE UNINSTALLED unless you remove the sim.

dodgy as. i was considering switching over to 2degrees but having an app forced on me is a hard pass.

I passed by 2degreees in Queen St to check on getting an Iphone 17 Pro Max, and if there is a possibility for me to just get the gadget without getting a plan as I have gotten a plan when I was new in NZ on a Work to Residence Visa. However, I thought that it was a waste of my penny to be on a plan as I used it only when it's important, including that there were unexpected charges on top of the plan. So, I resorted to buying a prepay, and to think that I did not want be stuck on a plan, which I could not easily terminate without paying for the termination.

So, while I was engaged with one of the 2degrees CS, this arrogant and uncordial, I surmise team leader suddenly came without any introduction, and butted in, without excusing himself. After which, he did not even excuse himself from the conversation and that he was needing the CS for a task. Is that supposed to be his demeanour when I was polite, professional, respectful and calm with the CS attending to me? That's a shame. That man should undergo training as he will drive away customers from availing your network.

Instead of me, being convinced that I should return or get the Iphone on a plan, I am now more settled on my current prepay. No headache, not heavy on the pocket, and I can choose not to top up when I am not using it.

Absolutely awful experience moving houses with 2 Degrees. We gave weeks of notice only to get to the new place and the router we had somehow doesn't work there (it worked before). I called them and they said they would send a router urgently overnight for me (this was a lie to get me off the phone) I called back the next day when it didn't turn up, and they said it would be dispatched the next day. 2 days after that I called and they said it STILL hasn't been dispatched! This company doesn't give a stuff about their customers, terrible customer service reps who just want to get you off the phone ASAP. Avoid at all costs, there are MUCH better providers out there who care, 2Degrees don't care...

The company has gone from the best telco, fighting for fair and correct pricing, to a soulless, scammy, deliberately obfuscating national telco that will scam new, longtime and loyal customers out of their money with out of date articles and information that pointedly bury the lede on the information that you need to make a correct and informed decision. Their customer service agents that are decent are like hens golden teeth and their in person CS agents are rude, condescending and wholly unhelpful. It seems they don’t want you to be their customers and are happy to drive you away, even after over a decade and thousands of dollars spent and many generations of devices bought.

They used to be great but in the last 2 years their service has gone from worse to worse. I just spent 2 hours on the phone just to try to share data with my daughter, Too many technical issues they can't solve. Still not sorted. Changing companies...

They never fail to disappoint. Terrible fibre performance, tech people are useless and have no idea how to resolve issues, may as well not have a call centre. Promise to get back to you in 24 hours, ends up being 4 or 5 days. I cant think of a single good thing to say about them. Good riddance.

2 degrees is a total rip off.i was approached be a slick cold calling salesman wanting to sell a bundle deal power,mob,and broadband.he promised parity with my previous provider.a bill blow out of $105,I refused to pay penalty rates were applied,then began the broadband throttling down,confirmed by 2degrees staff in writing.i was threatened with terminated services.stealthy billing etc.it is now in the hands of utility disputes tribunal.what a greedy manipulative company run by idiots.my advice don’t go with 2degrees.the latest move by 2degrees was to withhold my mobile number and not release it to a new provider,which is illegal,we have been without mobile service for a week due to their games.where is the CEO DO NOT GO NEAR 2 DEGREES THEY ARE VENDICTIVE CROOKS.

Worst customer service ever. I did a house moving and I have informed them well in advance. I got the electricity on the same day; however, I realized the broadband connection either did not provide it or there was an issue with the fiber box. However, after the testing, I realized it was an issue with the fiber box; however, I had to contact 2degree as I am unable to contact the fiber box supplier (Chorus) directly. I have contacted them, and the call went over 50 min, and they kept me on hold, but it was not a hold, and I heard the talking and laughter, which made me extremely uncomfortable with the noise and unprofessionalism. Then again, I understand the agent must not have done it purposely. However, after the final stage, they agreed to send a technician, but they said they cannot do it immediately (it was still midday). I requested a supervisor, probably a person with authority, who could understand my situation and assign a technician, but she did not help at all; she mentioned that they could not assign it now due to bad weather. Which I felt so ridiculous. However, after a few minutes checking my personal schedule and arranging alternatives, I contacted 2degree again to get a technician on the next day and book a slot between 9 a.m. - 11am. informed my office that I will be in the office by 12 noon. However, on the next day, the technician actually showed up at 4:30 p.m. In between, I had to make several calls and several minutes of hold, and each call lasted at least 20 min. The 2degree agent was saying that the technician is outside and checking the broadband connection, then the agent said the chorus technician showed up at 10:40 a.m. and I immediately interrupted and said that’s nonsense because I was here and never got a call from the technician. Then she immediately diverted the sentence saying he was just checking outside as there is a major disruption. However, when the technician came, he said he got the incorrect contact number of mine, and none of the Chorus technicians were in the premises; he just showed up now. As assumed, the issue with the fiber box took him less than 30 min to reconnect the cable, and it was all good. So all this time 2degree agents were lying to my face and wasted a day just to get the broadband connection. What a shame.

Signed up for $50 monthly broadband plan. Get first bill, charged $65 per month plus an additional month in advance.

Awful customer service! Will be close to 6 weeks now I’ve been trying to sort out an issue, lots of backwards and forwards about them incorrectly transferring funds between my broadband and mobile account, still not resolved and they just stopped communications with me.