2degrees Reviews 

Great customer service from Matthew and Clyde in New Plymouth, when having difficulties when changing providers.
So helpful, understanding and dealt with the problems so efficiently.
Would recommend them especially to older people struggling with technology.

Personal Hotspot …. throttling limits

If you want to use your Phone to link a tv/laptop via Personal Hotspot … DONT GO HERE

Whilst you may have an unlimited plan, 2G in their wisdom they apply Throttling Limits on Personal Hotspot meaning that images freeze and stop …. making viewing impossible.

Nothing is mentioned in 2G promotions.

4 months of frustration, hundreds of hours of lost time, trying to get an answer from 2G, JB HiFi and Apple.

Skinny don’t do this.

I would call that an unethical business practice.

Terrible business with speed limits beyond stupidity. Can you imagine waiting over fifteen seconds just to load Google Maps and nearly half a minute to open a webpage? And it’s not even cheap for this kind of service. Avoid it for your own health.

My SIM card stopped working after just one year of use. I couldn't make or receive any calls, and tests confirmed it was faulty. I tried contacting customer service and the store, but no one answered. There were no live chat available. This is extremely poor customer service.

Totally incompetent communications provider, sub standard network, contacted them expressing concerns that their 4g network is inferior to spark as my phone has dual sim spark working fine on 4g, no go on 2 degrees 4g. Expressed concerns at 2 degrees outlet and was informed the issue was wide spread, rang help line also told they would talk to the tech team and email me tech reply. Never heard back from them shocking communication and customer care and service.

Nearly 2 years ago I moved into my first home in New Zealand. The rental agent informed me I will be contacted by different providers for utilities and Wi-Fi. I got contacted by 2degrees and mercury. I signed up by 2degrees wifi but mercury provided me with a 3 in 1 package. I phone 2 degrees abd canceled the wifi. But 2 degrees did not canceled the wifi. 2 years deducted of 98 dollars. December 25 i notice this payment. Upon investigation i contacted mercury and they confirmed my wifi modem is from mercury. Before I can contacted 2degrees I recieved a sms message regarding my payment issue from 2degrees. I got contracted and the person say they notice the payment from March 24 but they are only willing to refund 6months payments which they did pay back. I was contacted by a supervisor which informed me Auckland must make the decision if they gone refund the rest. 2 months past no call. The supervisor informed me that a modem was send to my home from 2 degrees on which I reply nothing was received. He told me the courier normally don't want to leave value package at doors and take in back to the post office. No notice was received from the post office. My argument with the supervisor was if a package is not delivered it returns to sender. 2Degree you customer service in my eyes is daylight theft. Poor communication and customer follow up service. A first time customer unhappy customer.

After months of trying to achieve a SIM swap, as required by 2 degrees (3G shut down), they have successfully left me without the ability to use either my old phone or my new phone. A manager at a 2degrees store, who did the Sim swap himself, assured me that the change over would occur yesterday afternoon, no such luck. New phone is not "recognized". Silly text message from2degrees system, on old phone, checking that I knew that the change over was happening. Bravo, their technical support just keeps on getting worse. I can't even ring the support number can complain.

If I could write zero stars I would have written -100. Your representatives were ok- due to being offshore they do not understand the public holidays. We pay for a service which is not honoured. We agreed to pay for a technician and still none arrived- with no communication- actually there was an email but we don’t have internet so how can one see what notification. Poor service. You had a client who was willing to pay the fee but couldn’t properly inform them. I will be spreading the word for all to cancel their subscription and join Kiwi Wifi. Big corporations should do better.

Do not join this Telco! Their customer service and billing systems are awful. They are the worst people to get anything done with. The customer service advisers will keep you in a redirection loop and on the hook for an hour + with their gratting hold music. They don't know what they're doing and don't care. They also don't have or follow fair kiwi business practices and illegally take your money out of your account leaving you in hardship. The worst company experience ever!

Quote: "Kind customers, are our kind of customer". Except when they treat their customers like crap.

Cold called offering a deal , proceeding to lock me in without listening .I did not give consent to a credit check ,to find find out they tried to anyway even when I gave wrong DOB .
I would rather pay more than have 2 degrees and their crap Fiber at the same rate I'm paying .

What a joke .

The bare minimum customer care is a joke, they completely disregarded it, we were on a combo plan and were only behind by under 80 dollars, they sent a 1 week warning and on day 3 of the warning had us disconnected, then once it was sorted out they gave us the run around between the utility provider and themselves which is a complete joke, avoid this company.

Abysmal support. Couldn't do a simple move of an eSIM from one phone to another, not in the shop and not on the customer support line. Staff are untrained and unhelpful. May have to move back to One just to get the new phone working.

Bad internet connection lately. Almost un-usable. Seems like they put us on cheap infrastructure even though we've been with them for over 5 years at least.
They dont seem to care enough.

So over paying for broadband and the wifi often goes out. Today for 6.5 hours. I went to customer service and was told to just buy some data plans. Right, more $$$ for 2 degrees. No thankyou. Think it's time to move onto onenz

Terrible and cunning they tried charging a extra month after I moved to Spark - I had the dates Spark charged me for that month on the exciting phone number and 2 degrees charged me also.. Keep away from these crooks there excuse was that it was on the contract - be aware folks this a shaddy outfit

2degrees was mostly fine but, consistent issues with their fiber broadband such as connection timeouts and useless customer support (never properly investigating issues and just repeating the same script) have led me to switch to NOW NZ.

2degrees was originally just a mobile carrier and then started doing fiber broadband, and it shows.

Companies that are solely for fiber broadband such as NOW are excellent and have superior customer support compared to outsourced services 2degrees uses.

Ever since their so call upgrade Oct,Nov our mobile connection 4g/5g has become unstable and slow , have spoken to 2degrees a few times to try fix this till now there end answer is it will be sad to see u leave but one nz has better coverage there , been brushed off many times waiting to hear result looking into the problem but never get back to u , poor customer service by 2degrees , even that we had awesome coverage mid Oct and years before and the problem started after upgrade...
Don't use these guys 2degrees service and coverage has hit rock bottom

Ever since their so call upgrade Oct,Nov our mobile connection 4g/5g has become unstable and slow , have spoken to 2degrees a few times to try fix this till now there end answer is it will be sad to see u leave but one nz has better coverage there , been brushed off many times waiting to hear result looking into the problem but never get back to u , poor customer service by 2degrees , even that we had awesome coverage mid Oct and years before and the problem started after upgrade...
Don't use these guys 2degrees service and coverage has rock bottom .

Top notch service polite and efficient from Aman Avitesh Kumar give him a 5 star on our behalf he spoke to the ones who cuz our wires weather they did it by accident or not he was able to fix the situation

Absolutely appalling customers service, no transparency ,giving wrong information intentionally to the customers,adding accessories to the device that you buying saying that are on the deal and when you got the bill that were charged separately ,went to complaint and return the whole thing next day ,they tried to say that we couldn't ,when we have 7 days to change our minds.Got really disappointed and canceled my plan and changed the provider.They are very dishonest and cheeky.