2degrees Reviews 

Such an horrible service provider , have been a customer for past 9 years , and the broadband just sucks , extremely horrible , no tech or call support to resolve the issue , stuck on a production deployment issue as well . And there is a fiber broadband outage which these guys can’t resolve , definitely Not a reliable provider such a disappointment and never returning to these guys. Horrible trust me extremely horrible.

Up until now I have been pleased with 2 degrees. However, they have left me high and dry with no internet because of slow delivery of new modem. I asked if I could collect one directly from them but they don't allow it and prefer to used NZPost which is equally slack and slow. In this modern age the post closes over the weekend. The whole country seems to grind to a halt. Very disappointed. Surely they could get their act together and allow people to collect a modem directly

Never have I experienced more network issues with anyone other than 2Degrees.

Emailing about the issue goes unresolved because they don’t respond, and now they automatically hang up on you if you’re calling specifically for broadband issues - only after referring you to their website, where nothing is helpful, and has no information related to my network issue.

I even tried following some of the tips on their website, to start a wifi scan from the 2Degrees app, but since my internet is down, it can’t complete the scan… Same goes with the Orbi app - I can’t log into my router without internet.

DO NOT JOIN THIS COMPANY IF YOU WISH TO REMAIN SANE!!!

LIARS, GASLIGHTERS, TIME WASTERS, AND TECHNICAL SUPPORT - WHAT A JOKE - THE WHOLE OUTFITS A WIND UP.

Worst customer service can’t get straight answer always reading the manual book like fugg how useless can they get this outrageous service unlimited calling only means fare usage what’s the limit no their is none so why calling Barr due to excessive usage so what’s the limit no answer freaking unbelievable cause it’s unlimited bullshyt

Useless.
Put on hold for 20 min then call drops. Ring them back, explain what has happened they just put you on hold again 20min later call drops off. Emailed their tec team, no response. They say they got a customer service award! Who from? 2 deg? . Wish they would stop advertising they are a nz company as they are undermining good honest nz companies who do care about their customers.

I would highly recommend a different provider. 2degrees has Terrible service and are absolutely hopeless when it comes to solving technical issues. I was paying for fibre which wouldn't even let me watch a YouTube video and instead of getting help they made me feel like its my fault amd wouldn't let me break my contract even though they couldn't provide the service I was paying for. Complete rip off, poorly run buisness.

I rang to say a shop couldn't use their phone to text or ring out. I was told to tell them to give them a ring. Ha. So they paid $20 on another phone to ring. That phone also had no coverage. Poor service and hours to fix.

The world's worst customer service. Phone calls take hours and no one seems to be empowered to help, explain or use common sense to assist the customer in what they want. After several hours of phone calls nothing gets done properly or at all. I also believe the business model is designed to stitch up and effectively steal from their customers - overcharging and then crediting an inactive account.

Customer service is repeatedly poor- the customer service people, especially females, talk at me generically while not responding to the specifics of what im raising and then give attitude. I have had 2 degrees returning to offer discounts due to the bad service I have been given on 2 different occasions. I have also had 2 incredible customer service people whom I emailed back about commending their excellence. But 2degrees still doesnt seem to invest in training all their staff to talk with people, not at them, to listen to the customers needs, not babble on about their generic systems. It really turns me off.

Worst company to have a plan with.
The customer service is even worse.
Rude and not helpful at all.

Absolute imbeciles. Honestly I don’t know where the customer support team is based but they should all be fired, they ask the exact same questions over and over again regarding screenshots or proof even though I already have sent the answers. We are on an email thread and they could just review what has been communicated already. No brain cells at all

At first, I only wanted to contact 2degrees customer service regarding an issue with my monthly broadband bill. I was very fortunate that @Nazeema was the operator who handled my complaint. During our conversation, she provided the best solution to the problem I reported and resolved it in a very short time. She truly made my morning wonderful. Excellent response and outstanding service from @Nazeema.

Absolutely terrible. I have been a long time customer of 2 Degrees and their customer service has definitely changed. The company used to be helpful and advise you if there was a better plan for you. Not any more. They are happy to fleece you for every cent you have and you have to make sure you keep an eye on better plans. My 24GB data plan started to throttle at 10GB. Unethical, in the extreme. Your data doesn't slow when it hits your limit. It grinds to a virtual stand still well before you hit it. The customer service agent I just spoke to was reluctant to admit this but did, eventually. On top of that, there was a much better data plan which they could have suggested but they chose to stay silent. I have switched to Mighty Mobile now. I won't be back. One star is one too many for this company.

I switched my broadband from Skinny to 2degrees on 20 April 2026. As is usually the case when switching utilities providers, the new company is responsible for a seamless transition and cancellation of the incumbent provider. If there is any requirement from the customer, it is made clear. This was NOT made clear to me, it was not communicated to me in any reasonable way. Despite sending multiple emails to me about the the transaction and upcoming switch, even a phone call to have the transition date changed. Likely the only way it was technically communicated to me was via the small print within the terms and conditions. This is not good enough. It had resulted in me paying for two broadband bills in one month and a very substandard start to broadband at 2degrees. I hope there will be some resolution to this issue. Either for me or for whoever runs into this problem.

I just got off the phone to a wonderful person called Kebone, working from South Africa, taking our New Zealand calls, with the worst system fail i have ever come across, I was told not to hang up if the call cuts out, kebone was so kind, I don't know how, im sure kebone is not getting paid enough for the terrible phone line and upset customers calling trying to get help, the new system 2degrees is a 100% fail and mistake. Put the old system back immediately, I am in credit and the only option I got was a robot telling me to pay $5, the poor staff, not cool at all. They deserve better and also us as customers really need to hear the person on the other end of the phone.

Terrible customer service. There own technicians couldn't troubleshoot the internet, making up excuses left right and center

One if not the Worst ISP in NZ.

Attempted to cancel my plan on 3 occassions already and have still been messed around. They go out of there way to try and keep you in there plans, Email and they will say "You have to call to cancel". Call and they will say "Your service will be cancelled". 2 weeks later you're still being charged. Call again to be told "Sorry there was an error, your service will be canclled". 1 week later and its still up being charged again.

The dirtiest delay tactics I've ever seen to the point its illegal and have to go out of my way to put in a dispute. Paying nearly $100 a month for subpar service too, expected more than 15mbps in Wellington central

Easy as. Recently joined for the business. Called on a Sunday night 6pm. Problem sorted within minutes. Phone calls answered within 10-15 seconds. Brilliant.

The worst company I've ever dealt with in my life. I went in to buy a phone from them, good price. They then managed to talk me into other stuff which they told me I'd get cheaper than what I was paying. LOL that didn't happen, I'm paying more. My fault for going along with it. And to make matters worse I can't get out of it