I always prefer to wait until the end of the customer journey to post a means tested, accurate review, not limited to the product(s) alone. I have had multiple transactions over a two year period wi... Toon meer
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Lees wat reviewers zeggen
Fabulous High Country 4x4 Adventure superbly guided by Chris.Live commentary as we drove, he pointed out things of interest.The farm tracks and stream crossings ensured we all used our off road d... Toon meer
The instruction that the photos helped me to replace them efficiently and quickly. The mounting way takes into account that corroded screws cannot always be removed and is constructed so that you do... Toon meer
Josh was super helpful over email when I had questions about getting side steps and gloss black pack fitted for my car. Responded quickly and followed-up closer to the time. Did a really good job and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Online retailer of 4x4 parts globally. Find our products at our website, www.4x4-hq.com and our Amazon, eBay and Facebook stores!
Contactgegevens
Unit 44, 20 Coal Cart Road, Birstall, LE4 3BY, Leicester, Verenigd Koninkrijk
- sales@4x4-hq.com
- www.4x4-hq.com
4,7
Uitstekend
246 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent customer service,easy to do…
Excellent customer service,easy to do business with very much customer focused, product was great, would definitely use again
8 januari 2024
Antwoord van 4x4HQ
Appreciate it Waj, thank you! - 4x4HQ
Arrived on time and the wheel cover for…
Arrived on time and the wheel cover for the landrover 90 is great and colour matches.
3 januari 2024
Antwoord van 4x4HQ
Thanks, John! - 4x4HQ
Fast and clear service would use again
6 december 2023
Antwoord van 4x4HQ
Great to hear Graham, thank you! - 4x4HQ
Excellent service
Excellent service, quick delivery and too a very high standard as well.
11 december 2023
Review zonder uitnodiging
Antwoord van 4x4HQ
Thank you, Martyn! Great to hear! - 4x4HQ
Great service and fast delivery
Great service and fast delivery. I will be buying more very soon.
11 december 2023
Antwoord van 4x4HQ
Thanks Allan, we look forward to hearing from you again soon! - 4x4HQ
Unusual colour item needed
Thank you for your help.
Unusual colour item needed and you had just what I was looking for. Now fitted and looking great.
11 december 2023
Antwoord van 4x4HQ
Great to hear, Keith! Thanks! - 4x4HQ
They sent the products promptly
They sent the products promptly, and without the crazy UPS charges that Canadians normally get, so I plan to order from them again. They were well packed and the price was as quoted - excellent service.
7 december 2023
Antwoord van 4x4HQ
Thanks for the kind words, Jeremy! Much appreciated! - 4x4HQ
Delivery estimate was a week on the…
Delivery estimate was a week on the website however received the delivery next day. Whoop Whoop
7 december 2023
Antwoord van 4x4HQ
Thanks, Raj! - 4x4HQ
Slow delivery times
Took over a week to deliver promised Saturday delivery to compensate but turned up on Monday ?
17 november 2023
Antwoord van 4x4HQ
Hi Cressida, your shipment was indeed sent on a Saturday delivery as promised, I'm sorry to hear it wasn't fulfilled? If you'd like to send me more details, I'm happy to chase this with the courier. This is the first I'm hearing about this, but I'm more than happy to look into this further for you.
Thanks - 4x4HQ
Customer service
Quality of the goods , followed by prompt exceptional customer service
Will buy from the company again due to my experience
14 november 2023
Antwoord van 4x4HQ
Thanks, Linsey! - 4x4HQ
Absolutely fabulous service never…
Absolutely fabulous service never failed me yet ! Keep up the superb work guys and I’ll keep coming back.
1 november 2023
Antwoord van 4x4HQ
Always a pleasure Derrick, thank you! - 4x4HQ
Perfect place for your 4x4!
Easy to use website and good selection of products. The mats I ordered were delivered quickly and packaged well. They fit perfectly and we’re so quick and easy to put in place. Definitely recommended
6 november 2023
Antwoord van 4x4HQ
Hi Dawn, thank you very much for your kind words, it's very much appreciated! - 4x4HQ
The product arrived well packaged and…
The product arrived well packaged and in great condition. It arrived in a timely fashion. My questions and concerns were always addressed promptly.
1 november 2023
Antwoord van 4x4HQ
Great to hear, thank you both! - 4x4HQ
Bought some side steps
Bought some side steps. They were of good quality and despatched quickly. I have two gripes:
The brackets to mount the steps seemed identical, and the markings weren't clear if there was a left right or front and rear.
Big issue was the plastic clips that were supplied. first it was good that replacement clips were supplied, however they were of really poor quality, broke easily and in some cases were hard to push in. If it wasn't for the clips it would have been a lot easier to do
18 oktober 2023
Antwoord van 4x4HQ
Hi there,
Thanks for the feedback, we've certainly taken it all on board. Unfortunately the bracket mount markings are cast, so we've made an effort to better distinguish in future!
Also, the clips supplied are Genuine LR items, so we will work to find an upgrade as always!
Thanks again! - 4x4HQ
Ordered and delivered the next…
Ordered and delivered the next day,Great service and excellent product
6 oktober 2023
Antwoord van 4x4HQ
Thanks, Dean! - 4x4HQ
Antwoord van 4x4HQ
Thank you James, very much appreciated! - 4x4HQ
product is ok
product is ok, but customer service isn't good enough. if you only provide your customers an email address as a point of contact, you MUST reply to emails.
19 september 2023
Antwoord van 4x4HQ
Hi Dave,
I emailed a couple of weeks ago, but I'm yet to receive a reply.
My apologies you feel let down by the customer service you received. Phone numbers are down whilst we move to a new premises, however, there are several contact methods still available, including a Live Chat function on the website.
I note that your request for a full VAT receipt was ultimately handled; again, my apologies it took more than the one email to get this sorted for you.
If there's anything else I can do for you, please don't hesitate to get in touch.
Regards, Louis
Top quality goods and rapid delivery
22 augustus 2023
Antwoord van 4x4HQ
Great to hear, Ruth... Thanks! - 4x4HQ
Excellent service and communication
Excellent service and communication , part arrived on time , Thank you MG CANNON Dorchester
22 augustus 2023
Antwoord van 4x4HQ
Thanks, Ken! - 4x4HQ
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