AAA 2 B Cars Reviews 

Triple A Taxis are not the issue, even before Alpha Cars joined them they were very reliable.
Since then the Alpha drivers are hit or miss, there have been a few that ring you when they have arrived which could be 10 to 15 mins early which is all well and good if you are at home or other but not at your place of work where you book a time for a purpose,then if you cannot answer they are are the works door asking for you. This then becomes quite aggravating, most customers have an app or text to say driver in the way or arrived.
There have been 2 occasions where I have been late for work and when I've called the call centre is Alpha and tells us we are still looking for a driver, it will be another 15mins and unfortunately that can leave us sometimes too late to find available taxis.
It would be nice if they could respect the nature of our jobs as to the times we book, none of us are late out but if we were that would frustrate the drivers thats when it's appropriate to call us.
Triple A drivers are no problem at all.

Booked a taxi 6 hours prior to pick up time. Informed we had a small dog that would be in the taxi. We had confirmation that the taxi was booked and confirmed for pick up at that time only to be receive a call an hour prior to be told that they can’t have a dog in the taxi. Poor communication.

Did not show up for pre-booked journey. Called to query why not, told that they had called to clarify the address (despite having provided a full post code), and had got a missed call (not true). Operator was rude on the phone, and then cancelled the booking.

Booked a taxi to go to Guilford turned up ok, also booked a return back to Horsham for 7.00pm, finished early so rang them to get taxi earlier, no text at 6.00 to say taxi dispatched finally got a message at 6.30 taxi on way but it was another taxi company, and it cost me more than i should of paid. No sorry from anyone will not use them again

Shocking service, 7 seater booked from Gatwick for our return leg from Holidays tomorrow and they have cancelled it with no alternative, great Thankyou AAA2B , I have also heard this is not the first time , avoid them like the plague.

We have used this firm for years and have been satisfied with their service. Things have changed. Their App doesn’t work and hasn’t for at least a couple of years. You only find this out when you try and order a cab and it fails. You are then forced to call. Most telephone agents are friendly but tonight’s, not so!! When I realised the cab I had ordered wasn’t on its way I expressed my surprise. I suggested it would take an hour to get a cab. The response was scoffing denial. Well she was right. It took 50 minutes. Rather than empathy I got the passive aggressive response “do you want to cancel then?” They’re inconsistent, sometimes they track your flight and get to the airport for your arrival and sometimes they don’t.
According to their cabbies the firm is short of drivers so expect the impact of that impacting you. They have a competitor and AAA2B should know customer service wins customers. Theirs will lose some.

Fantastic service. Customer service is great, updates when the taxi is on the way with registration number so I knew what car to look for at the airport. Very competitively priced. Highly recommend

Full marks on taxi service and customer service thank you kind lady in the office i got to speak to face to face your a absolute life saver ( name start's with a L but forgot in my panicked state )

I always find this taxi service efficient in every way and have never been disappointed.

Had a chap pick us up in a minibus at 4am for an airport run and must point out such incredible customer service and friendly attitude at that time of the morning. Would recommend aaa2b of Horsham based on this service and will recommend to all of my friends and family. Sorry I cannot remember his name but thank you for making the start of our holiday an enjoyable one!

I booked a taxi to pick my girlfriend up from Heathrow Airport at 7:15pm as she was due to land at 6:55pm. She was out in good time and expected the taxi to be there waiting at the agreed time however the taxi still 30 minutes away and when I called to complain the lady on the phone was extremely rude and unprofessional. I didn’t receive any incentives or an apology so I won’t be using the company again! Terrible customer service and would not recommend using them.

Excellent service. Very helpful and polite when I needed to change my booking time and the lady made sure I got the best price for my journey.

The driver who came to pick me up made the extra effort to park up and come and find me by walking 200 yards to the back field where I was sat round a fire.

Highly recommend.

I love these guys. Always reliable and great service. Example - tonight I was trying to book via their app (it’s easy to use...) and was making a right mess of it. They called me up, checked what I had booked was what I really wanted ( it wasn’t - my fault). They rebooked for me, confirmed by text. Lovely people