AccuPOS Reviews 

Customer service and tech support have been wonderful from the beginning. They made sure to work with my company every step of the way on start up. Any issue there is they are quick to help. They find solutions to as many things as possible. They are very knowledgeable in every aspect of their product. They are always friendly and 9 times out of 10 you get through to someone immediately for assistance.

I spoke with a Tech named Duncan who was efficient polite and quick. He was knowledgeable which all made for a great experience

Great people and great service. The reason for 4 stars and not 5 stars is during the updates and upgrades it is no longer reported on the Z or X report the total taxable and total non-taxable sales for the day/shift. I have to report this this and some of my customers are tax exempt even though the item is usually taxed. Now is a pain in the butt to have to go to the web app to do a daily sales tax report when it used to be there right there in the on the X or Z report..

I am very pleased with the service I receive every time I call the Accupos help line. They are always polite and willing, to not only help with my current problem, but they are eager to educate me as to how I can correct problems in the future.

THEY WERE VERRY HELPFULL ,AND FOUND THE PROBLEM DUSTIN IS A GREATE HELP .THANKS BUDDY!

Extremely helpful. Was able to figure out an issue that our IT couldn't. Very happy with the service.

We can always count on Lachelle and the AccuPos team to help resolve any issue we may have.

tech was fantastic and helped resolve the issue quickly.

My most recent experience was an appointment made with Mike R in an effort to resolve an ongoing issue we were having with our register scanners. This last experience with Mike, was a very pleasant one - He was very helpful, patient, and knowledgeable. He left me with his e-mail, and encouraged me to reach out if we experienced any other issues or had questions. Bravo to Mike R for doing his job effectively and respectfully.

The reason for my 3 star review is surrounding the extended hold times we continually have to experience when calling to get help; As well as previous experiences with other representatives who were clearly not qualified to handle the job. One experience, was with a gentleman who was inaudible and mumbling, and proceeded to give me attitude when I kept asking him to repeat himself... Though he did end up putting me in contact with someone who could help me further, I was surprised by his complete lack of customer service.

Another experience in particular i'd like to share: Over a busy holiday weekend, our system stopped working properly, including our in-counter scanner/scales... After being on hold for 45+ minutes, I finally got a hold of someone who was able to provide little to no information and help. He was unable to answer simple questions regarding our account, and then went on to explain that he was sick and was the only person on call all weekend - This level of customer service is unacceptable, especially on a busy holiday weekend when we are busiest.

Considering how busy our store has become, and continues to grow, we are seriously considering switching programs as it seems we may be outgrowing what Accupos is capable of providing - only time will tell.

Our operation is located in a Remote Location in Panama and we have limited access to Internet. Accupos Tech support has always handled our cases promptly regardless of slow internet and no phone communications. Thanks to Mike and the Accupos team!!!

I have been a customer of Accupos for many years. The tech suport is fantastic, the sales staff is more than helpful finding the best economical plan for your business. They always respond quickly and have a lot of solution that help streamline your system.

Very impressed with the effectiveness of the tech support staff, the times I had the need for help, they have been able to get me back in track fast and efficiently, As far as the system is concern, well it's like everything else when is new to you, after a couple of days of training, I find it easy to navigate and are amazed at all the different jobs I can do with it, to the point that I will not be needing the computer in my office to do my accounting and inventory stuff. It's simply just Awesome!!

I have been doing business with AccuPOS for 15+ years. Customer service is always courteous . Always helpful. I have never had a bad experience, seriously, never!

We are extremely happy with the complete process from talking to a salesperson to install of software to training how to use. We highly recommend AccuPos!

This customer support person is an asset to Accupos. So interested and willing to help. Patient and so friendly. Please pass along our review to this representative. He should be rewarded! You don't get technical support at this 5 star level anymore these days but we did today! Thank you

I have used Accupos now for over 12 months and must say they are excellent for support, Sage 50 v25 has just came out in the UK and Accupos already integrates with this version within the hour tech support had us running on latest version,
Well done Guys :-)

Yet again this company has excelled itself with its amazing technical support. Short wait on the phone and then straight through to a really pleasant tech guy who immediately identified the problem and set about sorting it out. We have used AccuPOS for 14 years now and I can highly recommend them as a truly professional company who clearly have a passion for their work. Well done AccuPOS and thank you again for your help and support.

I honestly think that the tech support has gotten much better in the last year or two. It seems in past years techs did not have the best knowledge of the system which could be very frustrating to a person who relies on that support to get questions answered and problems resolved. I'd like to give kudos to both Shelby and Shane. They were both of great help this past week.

easy and fast