AccuPOS Reviews 

Any time I need help, it doesn't matter how small the issue is, Accupos staff are always kind, patient, courteous and helpful. They are very knowledgeable and if the tech I start out with is ever unable to resolve the issue, they always find me someone who can in a timely manner.

Lewis was so helpful and patient with me.
After 40 min off me running to multiple computers to find the right one, Lewis remained calm and professional.
I really appreciate all his help as the issue was fixed!

Luis did an exceptional job of listening to my issues and walking me through his solutions. I have always had top notch service when contacting AccuPOS and everyone I talk to seems to have a good handle on the technical aspects of their products

Great customer service from Josh today. However, I don't understand why there are so many ongoing challenges with our Accupos Adapter.

We have had a lot of calls in to AccuPOS within the last 2 months, as we have been experiencing a lot of problems with our taxes not calculating and the pricing not populating or sub totals, as of last week, we have had over 19 calls to AccuPOS and most times we have had numerous customer service reps as they are not always the same ones.

We can say for the most part that most of them were pleasant to deal with, but we have had a few of them that were not very pleasant to deal with.

We would like to know why the problem is only a quick fix, as it keeps happening on a daily basis, but all they can offer us as an explanation is that they keep telling us it's either our internet or quickbooks online " that it is not a problem with AccuPOS. Also we would like for someone to contact us as we would like some training on the system.
If Wendy Silliker is not available please leave a message 506-538-7336.

Thank you

Everyone I dealt with was courteous and efficient!

The customers service reps aren't the greatest. A few are friendly, knowledgeable, and patient. While others are rude and don't know what they are doing.

Professional and friendly and very knowledgeable.

Very enthusiastic and caring rep!!! :)

A fabulous experience so far with the training and set up. The staff is always available and ready to help.Would definitely recommend AccuPOS.

Accupos has been a great POS service for us. All transactions are processed straight to our Quickbooks accounting program and everything is accurate and timely. All the credit or debit card transactions go straight into our bank accounts and they pretty much make life easy for any business owner. Just turn in the docs for the CPA or if you do your own taxes, everything is right there in your accounting program without lifting a pen or pencil ever! Furthermore, whenever you have a problem, their technical support dept. personnel are all really quick and smart to fix any problem or glitch you may encounter. Truly a great POS company and we recommend them to any business owner who wants spend time running their business rather than keeping records. You won't be disappointed.

My business is very dependent on phone orders and the wait time for help today on the phone was over 45 min, then another 1/2 hour at least with the technician

Tech support is great. However the waiting time on hold to get connected with someone is way too long every time I call.

I am very frustrated with this system. It was not as represented by the sales people. It is not easy to set up. there is no manual and the online manual is so out dated it is no help. It is hard to get through to tech support. ( I have waited on hold for as long as 48 minutes) However when you get through to them they try to resolve the issues. Some of which are in their soft ware. I am stuck with this software ( my other system is just too old for upgrades, which is too bad as it is a great system) It may work great for someone who has not been spoiled by a really good system.

My AccuPOS customer service experiences have been either extremely helpful, pleasant and personable or unknowledgeable, short and with individuals unwilling or unable to quickly resolve the issue. Today, my hold time was over an hour but once I spoke to a customer service individual, they were happy, quick to resolve my issue and were unaffected when I had to put them on hold to do my job. Thank you for the timely fix of my issue.

Luis and each support representative we speak with, is always well informed about AccuPOS as well as our company's use of the system. Our concerns are always addressed and we always get our issues resolved.

AccuPOS has helped our small business run much smoother compared to what we had been doing. The customer service is absolutely Fantastic! Thank you to all that has worked with us and to those that will!

Outstanding support!

Thank you for the help today. it did take a while but all is good and ready to go!!