ACS Courier S.A. Reviews 

The worst of the bunch in Greece! There is no communication, and it is impossible to arrange the delivery of your package at a date/time you are at home.

Αποστολή από φιλικό μας πρόσωπο (ιδιώτης) από τον Νομό Αττικής που απεστάλει στις 11/12/2025, έφτασε στο σταθμό παράδοσης Αλιβερίου Ευβοίας στις 12/12/2025, και μας παρεδώθει στην οικία μας στην Αμάρυνθο Ευβοίας την 13/12/2025 μετά από κλήση του οδηγού διανομέα, και αφού πρότεινος είχαμε ενημερωθεί και με sms για τις επιλογές παράδοσης από την ACS!

The worst courier services!
They never deliver on time!
They lie about coming home and not finding anyone to answer
They make you look for your order in boxes even though you have given delivery address!
They never answer the phone! Never!

Κλείστε το, το μαγαζι. Αποστολές χάος, εξυπηρέτηση κάτω απο το μηδεν.

The worst courier company ever! Please check your online shops — and if they cooperate with this company, stay away!

Disgraceful. No customer service. Zero accountability for their errors. And obnoxious about it, too. It’s a disgrace that any company chooses to ship with this pathetic excuse for a courier company.

The worse courier in Greece.

Έχουν βάλει ένα ai με το οποίο δε μπορείς να συνεννοηθείς ζητά κινητό κάνει μισή ώρα να στείλει το μήνυμα και απλά βγαίνει από τη συζήτηση τέλος έχουν αποφασίσει ότι πλεον δε θα κάνουν delivery αλλά θα τα αφήνουν σε ένα κουτί όπου τους βολεύει όσο μακριά και αν είναι επίσης αγενείς και μη εξυπηρετικοί υπάλληλοι αλλά τι να κάνουν και αυτοί

THE WORST COURIER COMPANY I'VE EVER SEEN IN MY LIFE. DO NOT WORK WITH THIS COURIER COMPANY. I'VE BEEN WAITING FOR A PACKAGE FOR 8 DAYS AND THEY CONTINUOUSLY DELAY IT WITH ABSOLUTE EXCUSES. INCREDIBLY BAD.
MY TRACKING NUMBER IS 2596372262.
LET EVERYONE SEE THAT THIS IS A TRUE COMMENT AND DO NOT WORK WITH THIS COMPANY.

Wir wohnen in Voula. Ich zahle jedes Mal eine Menge Geld dafür, dass mir das Paket ausgeliefert wird. Der Bote jedoch hat keine Lust dazu fährt regelmäßig zum Hub Locker und packt das Paket dorthin rein, was natürlich nicht in meiner Nähe ist. Frech ist es, dass er direkt vor unser Haus vorbei fährt und gibt an, dass wir nicht zuhause sind. Sein Pech, dass ich vor der Haustür stand und habe beobachtet, wie er einfach vorbeigefahren ist. Unfassbar schlechte Firma, hat null Service, wollen nur das Geld einkassieren. Ich werde in der Zukunft nur dort bestellen, wo ACS nicht im Spiel ist. Werde alle Online Käufe einstellen, wo der ACS Courier ausliefert. Ich hoffe, dass die Firma irgendwann mal Pleite geht und dann die faule Mitarbeiter bemerken, dass sie daran Schuld war. Ebenfalls die Firma, die nicht an diesen Zustand ändert.

They NEVER deliver and always claim "The shipment has not been delivered due to the following reason: WRONG, INCOMPLETE ADDRESS".
You are ALWAYS expected to collect from them.
DO NOT USE

I sent an envelope within Athens that never reached the recipient. After 3 weeks they called me to return the envelope. They didn't even call the recipient, they didn't even call me to find a way to deliver it and they probably never went to deliver it.... it's an unacceptable courier company and doesn't even deserve a single star....

Worst courier service!
Every time a package is assigned to them I know it will be a hustle. Their ai assistant is a joke. The real customer service makes you wait on the phone for ages only to hung up on you after 30+ minutes of you listening to a whole concert while waiting.

I already contacted the sender that this courier makes the overall experience of shopping from their website a nightmare.
If you want your blood pressure not to skyrocket through the roof do yourself a favor and don’t choose to send or receive anything from ACS courier.

Chaos.
They have the "call barring" style policy, when trying to contact them through phone. You are talking with a bot and waiting in line for more than 40-50mins per session without actually having a solution to your problem. They just don't care about delivering quality services, and that is reflected even on the people they hire for delivery. They hang up to your face, or they report is as "no answer" although they never tried to reach you.

keep away from them. they apparently cant find address and dont call you at all

Every single time the delivery takes ages! Additionally my local ACS does not deliver to the provided address. They send a message that they did not manage to find me under the address and I need to pick up in person from the main office (even though they never came to the provided address!!!). The stuff that works here is rude and often screams at the customers which I find unacceptable! Terrible service! I hope to never need to use their service again (which is hard as it’s often the only option in online shops).

Απαράδεκτη εμπειρία από την ACS Courier. Το δέμα μου (9718299920) βρίσκεται από το πρωί στο κατάστημα της πόλης μου. Πήγα προσωπικά να το παραλάβω, όμως ενημερώθηκα ότι είχε δοθεί σε διανομέα για να το μεταφέρει σε locker. Παρά τις ώρες που έχουν περάσει, το δέμα δεν έχει φτάσει, ενώ το κατάστημα αρνείται να μου δώσει οποιοδήποτε στοιχείο επικοινωνίας με τον διανομέα.

Η έλλειψη υπευθυνότητας και συντονισμού είναι απαράδεκτη. Ο πελάτης δεν μπορεί να επικοινωνήσει, δεν ενημερώνεται, και στο τέλος μένει χωρίς το δέμα του. Δεν πρόκειται για μεμονωμένο περιστατικό αλλά για συστημικό πρόβλημα λειτουργίας και εξυπηρέτησης. Η εταιρεία οφείλει να επανεξετάσει άμεσα τη διαδικασία παράδοσης και να αναλάβει ευθύνη απέναντι στους πελάτες της.

Very bad courrier, they tefused to deliver at home, their support does not pick up. I have never seen such a bad service.
Stay away

Very very disappointed every try a time trying to change the location of my order to get delivered but they call service never lets you talk with a person and from the link is impossible to find a way how to change it so it's easier to bring it to a checkpoint closer to me

ACS Cyprus experience. Packages for home delivery are sent to random ACS agents for collection in person. Some rerouted to a locker box for collection via code. Never is a package delivered to the home. If the driver can't find the home a message stating attempted delivery appears on tracking page. There is no number to call if you want to get in touch with them. You can only message them and when you do it takes ages for a reply if you get one at all. ACS used to be a company I could rely on, alas not any more. The service has deteriorated significantly over the past year.