Hmmm well, the customer service is nonexistent unfortunately. Was having issues with the signing up for a discount (on my two emails and then my partners too??) so tried contacting, no answer. Fina... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I found Aden+Anais by chance, looking for the type of big burping bib and cloths I wanted. The experience in the website was perfect, and I thought why not - let’s try this brand. Ooohh I’m not using... Toon meer
Still waiting for my order. Says cleared East Midlands airport but no further updates. Wish I had known this was coming from abroad as would not have ordered. Update 2-3-23 - parcel went astray now a... Toon meer
Bedrijf heeft geantwoord
Very difficult to return items and order goes through a third party company despite ordering directly through aden and anais. Very reluctant to refund, no return label provided and postage not cover... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
aden + anais® is the original brand of design-conscious muslin must-haves, offering stylish, versatile comfort for mum and baby. Founded by an Aussie mum on a mission, aden +anais brought muslin to the world at large and quickly gained the trust of parents by delivering quality products that exceed expectations in a meaningful way. Our commitment to creating products that combine style and versatility, without sacrificing quality and comfort, has made us the proven brand of choice for more than a decade. made for baby + designed for you
Contactgegevens
The Light Bulb Studio 112, 1 Filament Walk, SW18 4GQ, London, Verenigd Koninkrijk
- +44 (0) 203 735 7569
- europehelp@adenandanais.com
- www.adenandanais.co.uk
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
My order apparently wasn’t processed on…
My order apparently wasn’t processed on your system even though I placed it & paid over 7 days ago, bad service

Antwoord van aden + anais
I purchased the Harry Potter essentials…
Update to original review:
The team at aden + anais reached out to resolve this issue as seen below. I really appreciate the steps taken to support with this matter. Great customer service.
______________________________________________
I purchased the Harry Potter essentials cotton muslin swaddles 2 pack on sale as a gift which was reduced to £8.80. The total cost at checkout was £13.75 (€16.77)
A few days later I received a message from DPD the delivery company saying I needed to pay customs fees in order for them to deliver my order or they would return it to the originator.
I have now had to pay a further €8.07 to receive the package. As the order is a very small monetary purchase I’m very disappointed that there is now a customs charge on it from the UK. I’ve paid for much higher value items in recent months (Amazon, All Saints and others) and never been charged customs on them.

Antwoord van aden + anais
I was expecting both items to be…
I was expecting both items to be delivered together as I ordered them together, but I only received one item

Antwoord van aden + anais
2 pack security blankets.
I ordered the pack of two security blankets and was disappointed with the quality. There were multiple loose threads from the stitching on the satin edge and the muslin was very thin and fragile. There was a snag in the middle of one of them.
The delivery charge felt unnecessarily expensive.

Antwoord van aden + anais
Great service
Great sale
Great sale, easy to see what options there are. Website very easy to navigate, products are amazing!
Beautiful
This is the third item I have bought for my granddaughter. 2 sleep bags and a dream blanket.
The quality is excellent, beautiful patterns and wash really well
Great quality, lovely and soft for baby’s skin
Such soft quality. Arrived really quickly. Wash really well. Such pretty designs too.
Beautiful products - Baby gym
Beautiful products, bought a baby gym for a friend and it is perfect, not gifted yet but know she will love it. Excellent customer service, very thorough with my enquiry. Also loved the free gift with my purchase.
I didn’t get my order although it was…
I didn’t get my order although it was paid and now cannot login because the account was disabled (?)

Antwoord van aden + anais
Great product! My four year old won’t sleep without!
Lovely quality and the size is just right for a number of functions. We have use since our daughter was born. She is now 4 and relies on this product to help her feel grounded, regulated and secure.
Perfect like always
The experience exceeds my expectations like always. I had some problems with the delivery, but they answer and help me wonderfully and really fast. I will always recommend Aden&Anais
Not arrived - gone International
Was due on 30 May. Shipping information indicates that the parcel has gone from the UK to Italy and back again for some reason. Still not here 4th June. I really hope this is incorrect as it's one hell of a carbon footprint otherwise.

Antwoord van aden + anais
Super soft, but would like to search on size
Excellent experience. Shipping took about a week. Love the soft swaddles and muslin squares. But I would like to search on actual size of MUSLIN SQUARES and swaddles on the website. Not only the material or print.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.







