AED.com Reviews 1.761

I paid extra for delivery by Friday had people ready for training but only recieved the cabinet still waiting on the aed and adult pads there is no mention of when this delivery will be coming

Excellent justo y necesario hora exacta

Very helpful customer service, called as I had a question before I ordered and had all my questions answered.

They were extremely helpful during the order process. However, I had to submit our sales tax exemption form twice to the same email address. Then, for some unknown reason, it was 10 days before the item was shipped. I received the item in one day as it was shipped from a warehouse only about 40 minutes from my location. However, I was missing hardware when it arrived. The item was exactly what I needed or I probably would have returned it.

03/20/2026 na

I called ahead of placing the order. Your staff (Jackie) was VERY helpful. She went above and beyond to assist us and resolve our issue. Thank you!!

Nice customer service, user-friendly website & fast shipping !!

Wasn't a good experience, scheduling inspection or making a purchase.

Knew what I needed and responded. A lot of other AED companies do not even answer their phones!

Non applicable

I couldn’t verify that I am a teacher. The instructions said there would be an area to utilize ID verify but I did not see it. I have an account with id verify to prove I am a teacher.

Needed ceu for pharmacy license

Great Experience, I like how quick and easy it is to order from this company.

I purchased a Powerheart AED from AED.com (Cardio Partners / American AED) on January 7, 2026 for $628.63 for use in my executive transportation business.

Within a few weeks the device began malfunctioning. After several emails with their service department, they issued an RMA and instructed me to return the AED for a refund.

I returned the device using the shipping label they provided.

After the unit was received, the refund process became extremely frustrating. I had to follow up multiple times to get status updates, and I was eventually told the refund had already been issued.

However, the documentation they sent shows the refund was processed to a Visa card, even though the original purchase was made with American Express.

As a result, only $305.02 of the $628.63 purchase price has been credited to my American Express account.

Because the issue could not be resolved through their billing team, I have had to reopen a dispute with American Express to recover the remaining balance.

Between the malfunctioning device, the slow service response, and the incorrect refund handling, this has been a very disappointing experience.

When purchasing critical safety equipment such as an AED, reliability and responsive customer service are essential.

I ordered my AED in December and a month went by and I hadn’t received the product, any kind of shipping confirmation, or any product delay notification from AED. When I followed up with AED in January, they indicated that Phillips is now making the product to order and they would contact the company for an anticipated delivery date and email me an update. I never heard back from AED. I called AED in February and, again in early March, hearing the same promise that they would follow up with Phillips and contact me with an update. Nothing. The AED was finally delivered nearly 3 months after I ordered it. It would have been nice for AED to send out at least one e-mail indicating that there is a 3-month product delay.

While I very much like my new defibrillator, it was delivered without the key accessory to utilize the device on children/infants. That accessory is an additional $100+ option on a device that already costs $2,000. It seems it would make more sense to include the child key accessory so the defibrillator could immediately save all lives and add the $100 to the retail price point. It certainly wasn’t clear online when I purchased my AED that I needed to buy the accessory to save childres’ lives.

So, I had to order that accessory separately and wait three weeks for it to ship.

I didn"t recive the order and can't get a reply to my emails it is starting to look like a scame

Wide array of supplies. Easy to understand catalog.
Website is weird to navigate and reloads many times. "Back" button on browser sometimes goes back several pages. Cannot edit quantities in cart - have to go back out of cart to edit and then go all the way back through checkout step-by-step.

Provided tax id several times, reminded them to take tax off and was still charged tax.