I’d like to thank Reece, Team Leader Support at AGA Rangemaster, for his outstanding customer service. He was efficient, professional and dealt with my issue straight away with no messing about... Toon meer
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We had an our new over delivered today by Lak and Mark. The run up to delivery was very informative and the 2 lads on delivery was very helpful and polite Explaining how the over works and sha... Toon meer
Bedrijf heeft geantwoord
Received my long awaited Aga today, Mark and Lak were fantastic from start to finish. Highly recommend, ultra careful with my new limestone floor and Lak took his time to go through how to operate…all... Toon meer
Bedrijf heeft geantwoord
Great communication, got a call on the day of delivery giving me a time. Skip and Zen turned up, asked me where it was going, just said no problem and were done in a few minutes and there I was dreadi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
AGA aims to make life good through thoughtful design using honest, hardworking materials to create relevant, distinctive products that stand the test of time. For almost a century, AGA has been bringing life to the kitchen. We understand the importance of home, family, friends and good food and we know that our homes have to work harder than ever before. It's why we've created an AGA cooker for every stage of life. From first homes to forever homes, there's an AGA for every cook and every kitchen. AGA is – and always has been – progressively modern with traditional values.
Contactgegevens
Station Road , TF1 5AQ, Telford, Verenigd Koninkrijk
- 01952 643140
- customerrelations@agarangemaster.co.uk
- www.agaliving.com
4,4
Uitstekend
2K reviews
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Profesional installation and Delivery on time
Delivery on time
Quick and professional installation by Jonny and Phil
3 maart 2026
Review zonder uitnodiging
Antwoord van AGA
Hi Zoran,
We're happy to hear that your delivery was on time and the installation was quick and professional. Thank you for your positive feedback!
Warm wishes
AGA Rangemaster
Failure to acknowledges previous…
Failure to acknowledges previous statement about a guarantee.
13 februari 2026
Antwoord van AGA
Good morning,
We apologise that we are unable to provide a more favourable response regarding the guarantee for your AGA cookware. We have sent you a separate email with further details explaining the reasons for this decision.
Warm wishes,
AGA Rangemaster
Both Lak and Mark were very punctual
Both Lak and Mark were very punctual, very professional and very polite and knowledgeable and a pleasure to meet
25 februari 2026
Review zonder uitnodiging
Antwoord van AGA
Dear Sharon,
We're happy to hear that you had such a positive experience with our team members! We appreciate you taking the time to share your feedback.😊
Best wishes,
The AGA Rangemaster Team
Truly excellent customer service. Thank you
I had a problem with a frying pan and reached out to Aga for some advice. Unfortunately, my initial email was handled a little naively by a sales co-ordinator, however when I asked to deal with someone more senior in the Customer Services Department, I received truly excellent service.
The gentleman I dealt with (unfortunately can't mention names) responded at length to my enquiry and was empathic and courteous. His explanation and email response was considered and highly professional, and he solved my problem expediently and efficiently.
This is the sort of customer service which I had hoped for from a company with a reputation and stature such as Aga, and I wasn't disappointed. Thank you so much. I really appreciated the care and manner with which you treated me.
23 februari 2026
Review zonder uitnodiging
Antwoord van AGA
Dear Oriana,
We appreciate you sharing your experience. We're happy to hear that our Customer Services Department was able to resolve the frying pan issue to your satisfaction. We value your feedback and are grateful for your recognition of our team's efforts.😊
Warm regards,
The AGA Rangemaster Team
Everything was brilliant from start…
Everything was brilliant from start too finish
The ladies in the office were brilliant.
The logistics were excellent. Was sent a video with all the things that was needed too be done n was super easy too follow
Lak n Mark the delivery and Installation engineers were excellent
And kept me informed every ste of the way.
Very Very Happy 😊
24 februari 2026
Review zonder uitnodiging
Antwoord van AGA
Dear Julie,
We're happy to hear that you had such a positive experience! It's great to know that the office staff, logistics, and delivery/installation team met your expectations. Thank you for your kind feedback.
Best wishes,
The AGA Rangemaster Team
I spent over 8K on a new aga
I spent over 8K on a new aga, when it was delivered the fitters were first class. However there was a fault on a switch and the fitters reported it to aga service dept,a few days later i got a call from the engineer giving me a date to come and repair item. This date was approx 4 weeks time. I rung aga to say wasnt happy waiting all that time.Havent heard since.Still waiting. VERY POOR SERVICE
9 februari 2026
Antwoord van AGA
Dear Tim,
I’m very sorry to hear about your experience, and I understand how disappointing it is to be waiting, especially after investing in a new AGA. We want to do our best to support you and get this followed up as quickly as possible.
When you have a moment, could you please email us at tpsupport@agarangemaster.co.uk with your details and the date the engineer gave you for the repair (and any job/reference number)
As soon as we receive this, we’ll investigate the delay and chase this on your behalf.
Kind regards,
Alex and the AGA Rangemaster Team
Antwoord van AGA
Good afternoon,
We are so glad to hear that our service was helpful to you. Thank you for your positive feedback, we greatly appreciate it. 😊
Best wishes,
The AGA Rangemaster Team
Bad Customer Service
I had a 4 oven Aga for 23 years. We then moved to a house that didn’t have one and neither the room. Missed it so much I then purchased a 2 oven Aga which we had room for. Nothing but problems with it from the start. Kept burning the food and cakes were burnt to a crisp. Realised there was a problem so contacted Aga who then sent an engineer. I was told there was nothing wrong with it and was given a phone number to ring for cooking lessons! Persevered but to no avail. I was so exasperated I bought an oven thermometer and was shocked to find the temperature for the ovens were the wrong way round. Called Aga who sent me an engineer but I had to wait a few months. He admitted he knew nothing about agas as he came from Repairtech but tested the temperature of my ovens and I was told the temperature was the wrong way round in the ovens. Finally!! I was then sent an Aga engineer who confirmed this. I have had this Aga for nearly 2 years and it has taken me this long to get an answer. So frustrated and appalled by the service from Aga.
23 februari 2026
Antwoord van AGA
Dear Linda,
I’m very sorry to hear about your experience, and I can understand how frustrating and disappointing this has been, especially after owning and enjoying your previous AGA for so many years. Waiting to get clarity, and being passed between different engineers, is not the level of service we expect.
We’d really like the opportunity to discuss what’s happened and understand the full timeline so we can see how best to support you going forward. When you have a moment, please could you email our team at tpsupport@agarangemaster.co.uk with the details of your experience.
Once we receive that, we’ll review the history and come back to you with the next steps.
Kind regards,
Alex and the AGA Rangemaster Team
Very pleased and would recommend
The whole experience has been fantastic. Roger, Linda and the Aga Kidderminster team have been so helpful, and the cooking demonstrations in the shop were invaluable for helping make our decision.
The installation process was seamless. Lak and Clive were very professional, polite and are great Aga representatives. They led me through setting up and using the Aga, and gave me contact details should I run into any problems. I couldn’t recommend them more.
19 februari 2026
Review zonder uitnodiging
Antwoord van AGA
Dear Adam,
We're happy to hear that you had a fantastic experience. It's great to know that the team was helpful and the demonstrations aided your decision. We appreciate your positive feedback regarding the seamless installation process and the professionalism shown.😊
Best wishes,
The AGA Rangemaster Team
IGreat customer service.
I received a rapid response to my query for identification of a particular model.
However, in the interim, I had identified the stove myself.
The courteous response offered future support should I need it.
5 februari 2026
Antwoord van AGA
Dear Chris,
We're happy to hear that we responded quickly to your question. We appreciate that you were able to identify the model and that you have reassurance that we are available to help if needed in the future. Thank you!😊
Best wishes,
The AGA Rangemaster Team
Very quick and supportive
12 februari 2026
Antwoord van AGA
Dear Brigitte,
We appreciate your feedback and are happy to hear that you found our support helpful and quick. Thank you for your time.🙂
Warm wishes,
The AGA Rangemaster Team
Today we had our new electric AGA ER7…
Today we had our new electric AGA ER7 fitted. Lak and Paul were so professional throughout the installation.
Guy from our local Aga shop in Oundle has also been so helpful in recommending the right configuration for us.
So we have to give a 5 star review to the whole AGA team - you have been amazing.
Thank you
18 februari 2026
Review zonder uitnodiging
Antwoord van AGA
Dear G Smith,
We're happy to hear that the installation of your new AGA ER7 went so well. It's great to know that the team was professional and helpful in meeting your needs. Thank you for your wonderful feedback!😊
Best wishes,
The AGA Rangemaster Team
Service agents don’t service all…
Service agents don’t service all appliances & locations
10 februari 2026
Antwoord van AGA
Dear Peter,
We’re very sorry to hear that you haven’t been able to locate someone to assist with service in your area.
When you have a moment, could you please email us at tpsupport@agarangemaster.co.uk
with the details of your appliance (for example, model and fuel type) and your postcode? This will allow us to do our very best to provide you with suitable contacts nearby.
Thank you for giving us the opportunity to assist, and we look forward to helping you.
Best wishes,
Alex and the AGA Rangemaster Team
Great service
Lak and Skip were very helpful in their delivery. Rang the day before to confirm time and then dealt with the actual delivery quickly and efficiently.
17 februari 2026
Review zonder uitnodiging
Antwoord van AGA
Dear James,
We're happy to hear that the delivery was quick and efficient. We appreciate you taking the time to share your positive experience with us. Thank you!🙂
Best wishes,
The AGA Rangemaster Team
We recently purchased an AGA R3...
We recently purchased an AGA R3 and the experience from start to finish was genuinely excellent. The team at Diss Iron Works were professional, knowledgeable and very easy to deal with. The sales process felt relaxed and informative, with no pressure at any point.
Installation day was equally impressive. The installers arrived on time, were polite and clearly very experienced. They worked efficiently, left no mess whatsoever and took the time to explain everything properly so we felt confident using the cooker straight away.
Overall, a first-class service and a product we are absolutely delighted with. I would not hesitate to recommend both the AGA R3 and the Diss Iron Works team.
9 februari 2026
Antwoord van AGA
Dear Scott,
We're happy to hear that you had a genuinely excellent experience with us! We appreciate your recognition of our team's professionalism and knowledge. It's great to know the installation was impressive and that you're delighted with your new AGA R3. Thank you for recommending us!😊
Best wishes,
The AGA Rangemaster Team
First class customer service
Had my Aga Rangemaster Masterchef installed today so early days. Longer than anticipated wait for a delivery date but they kept me informed and I’m delighted with it so far. Have to say the delivery and installation was great. First class customer service from Skip and Zen. Friendly, efficient and really helpful. Thank you
13 februari 2026
Review zonder uitnodiging
Antwoord van AGA
Dear Mary,
We're happy to hear that you're delighted with your new appliance! We appreciate your patience regarding the delivery date and are so glad the installation went smoothly. It's great to know the delivery team provided first-class service. Thanks for your feedback.😄
Warm regards,
The AGA Rangemaster Team
Very good customer service.
Very good customer service.
Answered my queries quickly and in detail.
They provided valued support.
3 februari 2026
Antwoord van AGA
Dear Ceri,
We're happy to hear that our customer service met your expectations. We appreciate you acknowledging the support that we provided to you. Thank you for your kind feedback! 🙂
Best wishes,
The AGA Rangemaster Team
Really helpful when ordering a spare…
Really helpful when ordering a spare part for our Aga
30 januari 2026
Antwoord van AGA
Good afternoon,
We're happy to hear that we could assist you in ordering a spare part for your Aga. Thank you for your positive feedback!😊
Best wishes,
The AGA Rangemaster Team
Had my new Aga delivered and fitted…
Had my new Aga delivered and fitted today by Lak and Mark.
They were here at the time they stated . Aga was really well packed they worked well together. All the packing was removed and taken away.
They gave us a quick run down how the Aga works even although it isn’t connected to the circuit board yet.
I was given their number incase I had any problems with it and I’m sure I won’t as the many checks they did to stabilise the Aga on my uneven floor.
I’m so happy 😁
13 februari 2026
Review zonder uitnodiging
Antwoord van AGA
Dear Myra,
We're happy to hear that the delivery and fitting went smoothly! It's great to know the team was punctual and thorough, and that you're pleased with the service. Thank you for sharing your positive experience.😊
Warm regards,
The AGA Rangemaster Team
The installers were great
The installers were great, very professional and friendly, didn’t make a mess. Just using cooker for the first time, going well so far
12 februari 2026
Review zonder uitnodiging
Antwoord van AGA
Dear Libby,
We're happy to hear that the installation was professional and clean. It's great to know the cooker is working well for you! Thank you for your positive feedback.☺️
Warm regards,
The AGA Rangemaster Team
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