Agent Provocateur Reviews 851

They let me sit on a 1500eur item that was never worn due to wrong size. This was a birthday present for my wife which I had ordered well in advance, and yes their return deadline was over. But still just blockimg me on an item this price is beyond words

Basically, I had two orders from AP and sent both in part back. First one they confirmed the refund for, the second they allege that the items have a smell and refuse to refund me as well as want to charge me money to get it back to me. Though, I don't know how this can be the truth. I tried the items on according to their guide lines and everything was done sanitarily. Additionally, both shipments after receiving and before sending back were stored the exact same way. Everything was fine when I sent them back and now they allege this? I am furious and wish I would never have had even considered buying from them. Really hope I can find a way to get my money back because this honestly is scammy behavior.

I had an issue with delivery which should not have happened but their response to resolving the problem was very thorough

Awful customer service. Do yourself a favour and avoid
Cancelled sale purchase (during sale) which now has to be re-bought outside of their sale and with delivery charges.

Riccardo was swift, kind, and helpful. I couldn't be happier.

Really helpful !

Agent AP customer service is quick when inquiring about products on the US, International and Canada site.

However, they don’t carry the same inventory for all the countries which makes purchasing items part of a set complicated. Some items are sold out in the US, but available in Canada and vice versa. They don’t even make price adjustments when the item goes on sale and the size is still available on their website instead they ask you to create a return. They don’t include duties so returns are even more complicated.

As a long time client of AP, I don’t understand why the inventory is not available to all countries especially when always being shipped out of the UK.

It’s even worse in the Middle East, UAE, no one even responds to email inquiries. They’re not even the same company. The company in the UAE automatically redirects to their website so you’re unable to purchase the items which are only available in the US / Canada.
After all the years being in business, the customer experience is quite disappointing.
Of course Agent AP is a great brand, with quality products, but the customer experience is definitely lacking.

excellent service I made an address mistake and they were very responsive and they corrected it.

They are a class act, Sara the representative was truly amazing

Fantastic service from Riccardo in customer service, he kindly helped me with a Black Friday discount after I placed an order just before the launch. This kind of service is not always available from big companies. AP is definitely to be recommended.

Sarah was very helpful and handled both of my requests promptly and completely. I am very happy with my customer service experience from Agent Provocateur and my wife will be thrilled with her presents, I am sure.

Very bad marketing,
very bad service,
very bad after sale customer care.

Because is not very intelligent to ship 4 different items in one unique box, and do not provide at least some single envelopes for the items (that, by the way, would increase the brand visibility and reputation).

Probably they think to be smart so to make the customer pay a shipping for each item.

Bleah

I was helped very quickly to resolve the problem, which I had caused myself, in a fair and satisfactory manner.

Very Thank You, Sarah

If I could would be zero stars! Their sizing is so small. I purchased a set in my usual size but needed to exchange it for a bigger size. Tags still attached, unworn just tried on. The set is still on sale on their website yet they refused to accept the return?

Sarah has been very helpful! This isn’t the first time. She has assisted me a few times now. Sarah is very clear in communication and is prompt in replying.

Having placed an order I found that the amount that I had been charged was more than I was expecting. I emailed Customer Services and received a prompt, polite and helpful response from Tora. Thank you!

Great products and even greater customer support in after sales.

Very helpful & quick in response.

Thank you.

Dreadful customer service. Don’t waste your money. Rubbish lingerie which doesn’t even fit. Their sizing is SOO small. I purchased a set in my usual size but needed to exchange it for a bigger size. Tags still attached, unworn just tried on. The set is still on sale on their website yet they refused to accept the return? I can now see why their business is failing/closed so many stores

Sarah provided outstanding customer service—attentive, friendly, and incredibly knowledgeable. She answered all my questions with patience and professionalism, going above and beyond to make everything easy and smooth. I felt truly cared for and confident in my choice. Highly recommend Sarah and the team for anyone looking for top-notch service. Thank you, Sarah!

I needed to buy a gift before catching my train to Washington DC, and I was running out of time and needed help picking out sizes and styles of lingerie before I miss my train. As soon as I walked into the Soho store, a beautiful woman named Jo greeted me and was of much help.
Jo knew the product very well and knew exactly what I needed and she was a life saver helping me determine the correct size as well. Jo performed excellent customer service for AP and her professional salesmanship needs recognition. The other associates were fabulous as well, though, Jo is my #1 and is greatly appreciated. Lovely inventory and store. I will be shopping there soon again for i’ve always been a huge fan of Agent Provocateur. Thank you Jo 💋

Réponses rapides et efficaces. Très bon service