Agent Provocateur Reviews 851

Always the best quality and service

Be careful!!! I would not recommend ordering anything fromAP, they are not customer oriented. I recently placed an order for items that were on sale but not marked as final sale. I’ve been a loyal customer for 10 years and haven’t had any issues with returns, but before placing an order, I decided to check their return policy just in case and it didn’t say that the items that were on sale were not returnable. So since a few items didn’t fit, I decided to return them. I reached out to AP customer support and they informed me that they items were final sale and not eligible for returns. The website the accepts the returns was for the UK, but I didn’t know that. I asked customer support to forward my request to their manager and the manager told me the same. It’s disappointing to have spent more than $10K on orders, only to be treated poorly and confused by the brand’s return policy. After 10 years of being a loyal customer I didn’t expect such a negative experience and that their reputation costs $600. I won’t be buying anything from this brand again. And I don’t know what to do with all that stuff I can’t wear 😢

Good luck when requesting a return. It is basically impossible. Really bad customer service. Never purchasing from this brand again. The quality of the lingerie is not the best either. Not worth.

Wish I had seen all the bad reviews. I have been a long standing client having spent thousands at AG but never again. Like many others on here I barely tried on a corset, sent it back and was told it would not be refunded as it smelt of perfume. It seems to be a ploy by this company to defraud customers.

What made me give 5 stars was Tora, who assisted me through 2 orders placed for anniversary gift that were never sent otherwise it wouldn't have been good. There is a whole story to this but too much to type. But the saving grace in this story is Tora and her diligence to remedy the situation. I did place a 3rd order after our trip and had it sent to home. Tora did supply help with shipping and was able to use discount from original order. It is because of my experience with Tora that I will continue order from AP.

You are lucky to have such a person on your team AP.

Beware when buying here. My Husband bought me a beautiful lingerie set as a surprise. He bought the wrong size. All I had to do was take it out of the box to see it was too small. All tags attached and obviously not wore! When he reached out to find out how to exchange the items, they told him he could not return or exchange for a different size. Of the 3 items, only one was on sale, but they would not exchange any of them. You cannot call them, you can only email customer service. It is very difficult to communicate and takes time to get an answer. I am very disappointed and neither my husband nor myself will use this company and I do not recommend them.

very kind customer service. Sarah is amazing but they should offer a DHL delivery to Italy.

I used to frequently purchase lingerie from Agent Provocateur, spending a significant amount of money on the brand. Recently, I ordered a corset in my usual size, but when I tried it on, the cup size was far too small. It was obvious that I wouldn’t be able to wear it, so I decided to return it. The return shipping cost me $39. After that, I received an email saying, "Sorry, we cannot process the refund because glitter was found on the corset." They further added that I would need to pay an additional $40 for the return shipping or they would discard the item.

Let me clarify: I only tried on the corset, which obviously didn’t fit. I usually wear a 34DD, but this corset was at least two sizes smaller. It still had all the tags attached. The corset cost me $400, and now, on top of that, I had to pay $39 for shipping, and they are asking for another $40 to return an item I will never be able to wear? I didn’t wear the corset, so how glitter ended up on it is beyond me.

Thanks to your customers, you became the brand you are today, Agent Provocateur, but this appalling treatment has opened my eyes to how little you actually value your loyal clientele. I will never purchase from you again, especially when there are far better brands out there. Not to mention, your lingerie often falls apart after a single wear, even with delicate hand washing. Your quality is nothing short of trash.

Fantastic Customer Service experience!! The fastest express delivery, my order arrived literally on the next day!!! Thank you enormously for this amazing lingerie, absolutely love Agent Provocateur🥰
Special thank to SARAH Senior Client Experience Agent, I received an excellent Client Service!!!

I reached out to Customer Support at Agent Provocateur because just a few short hours after I had placed my order, they announced a sale/extra discount. I requested if they would be able to apply the code to my order as I had just made it a little bit before.

Well, Sarah emailed me back and even without another word, she already granted me the discount. Not a lot of companies would have allowed that. So, I really appreciate the exceptional service!!
And, just to check it, I did the math for myself. And I came up with a different number. But I knew there had to be some explanation, something I was missing.
Sarah responded and said that the code wasn't applicable to all of my items. And, she went ahead and sent me the detailed breakdown so that I could understand. And, sure enough, she was correct.
She was really thorough, friendly and went above and beyond!! She didn't even get irritated that I was asking so many questions. She always maintained a professional, kind demeanor. Thank you, again, Sarah for all of your help!!

Personal engagement and patience from Sarah!

Perfect online shop for luxurious lingerie with worldwide fast and reliable delivery. Both for Europe and outside of Europe destinations the delivery service is fantastic, all customs duties are included. Quality is amazing as usually, sizes are true to size. I have never returned items as sizes always go correct and top quality.

Great support! Support found out, that there was an typo in emailaddress when I ordered.

It's my first time purchasing Agent Provocateur lingerie and was unfamiliar with the sizing. I had to exchange my initial order and still got the sizing wrong the second time. I really wanted to complete the set and had reached out to customer service. Tora - the Client Agent was very helpful and assisted me very swiftly with the correct size based on my true measurements. I was very satisfied with the service provided by Tora and would definitely buy again!

Tora was truly incredible! She made an exception for me and was so kind and easy to converse with. Her customer service was 12/10 !

Returned item due to poor quality in November 2022 and just got an email today in August 2024, confirming that refund is being processed. I had forgotten about this. How are they getting away with this, no additional compensation. Its absurd. I am sure their website says 14days for refunds. Purchased in 2022.

Tora was amazing, very helpful and kind!

this is the best underwear store. customer service and product quality of the highest level.

I reached out to AP, as the order I ordered got sent back, as I was traveling at the time and Tora was able to help me reorder it!! She was immensely helpful and I really appreciate it 💗