AG Jeans Reviews 

Excellent customer service. Prompt attention to email even on Friday after Thanksgiving! Requested a price adjustment via email with order #, received a same day response reminding me that adjustment would make product final sale (which is appreciated that it wasn’t assumed I would know) and when I answered in the affirmative the refund was issued same day.

I had a tremendous and expedient experience with customer service! I have never had such a positive experience with customer service from any other company!

In addition, their jeans are amazing! After shopping around I now only purchase jeans from AG Jeans!

Positive experience with Customer Support. There was a quality issue with one of the trousers I ordered and they stepped it up. As a consequence I placed and order for more trousers! Good service gets rewarded!

The quality of products needs no introduction, shipping is super fast, and when I had once a problem with one item shipped, customer support was truly supportive, gave me options and stuck to it until it was solved. It's always when things don't work as they should that people reveal themselves. They had my back. Highly recommended.

I had some quality issues with 2 pairs of pants. AG CS was on top of it and resolved the issues within 24 hours. That is the standard all companies should be held to. They kept a customer for a long time because of the way they handled the situation.

Placed 2 orders. Needed to return both. You have to pay 10 to return each order. Recommend using Nordstroms instead of AG directly.

Great customer service experience! Got my order damaged, contacted them and in 2 days problem resolved. They were very responsive and helpful.

Read the terms about delivery. I have just had a letter from a debt recovery company stating I did not pay my tax and duties of £91 on a pair of jeans I returned. The company wanted nothing to do with me and refused to pay their costs stating they had updated their policy now to reflect this. Absolutely discusting. Avoid like theplague as not that good quality either hence return.

Absolutely disgusted! I ordered Jeans from this company, unbeknown to me they were sent from Italy. I returned them as they weren't right. I had forgotten about it until I just got a debt collector chasing me for import duties and taxes for £91! I have explained they were retuned but they weren't interested. I went back to AG Jeans and they said, and I quote.....

"Dear Customer,
at the time you placed your order, it was clearly stated on our website that UK customs duties were to be paid by the customer.
The return has been closed, and we are unable to issue any further refunds.
In the meantime, our policy has been updated to help prevent such situations in the future.
We’re sorry, but we are no longer able to intervene in this matter.
Kind regards,"

What a joke, £91 bill for Jeans I never even kept and the company are not interested in sorting it, but they have decided to change their policies, just not for this case. Disgraceful company!

Do not buy Jeans from them! I will be posting this review everywhere I can find!

Purchased Prima jeans through MyTheresa who I have no absolutely issue with. AG Jeans, however, what is going on with your sizing these days? I have worn your jeans for over 15 years in all styles at 27" waist and I am still wearing that same size. I tried the new pair on two days ago which were the same model / same size and yet they fit like they were made for a child. The Prima, at the outset and for many years at least, was made for grown women not stick insects. So very disappointing AG.

The customer service support is very fast to respond and very helpful.

The customer service department was so quick to respond to my email. I placed an ordered and by mistake shipped my order to the wrong address, I sent them a note and they immediately responded and corrected my mistake. Thank you so much the excellent customer service.

Saks, Bloomingdales, Rag & Bone and Frame are all having "friends & family" sales and some are even using the term "site-wide"--which is misleading--there are so many exclusions, many that seemingly have no rhyme or reason (as in no special collaboration or relevant exception). AG is having a friends and family 25% off EVERYTHING!!!--not just what they are trying to get rid of. And they refunded me the $10 return fee when I explained that I had already reordered another size. Their products are top-notch quality. Citizens and Agolde never have sales. I'm a big AG fan.

First off, I love AG jeans! Great fit and quality! I recently had an experience with customer service that I requested a price adjustment on a pair of Boyfriend jeans. I emailed customer service and they were exceptionally prompt in their response and accommodating. They issued the refund back to my credit card to honor the Friend and Family offer that just started. Superb customer service and attentiveness!

Been wearing AG Jeans clothing for years and have enjoyed their quality, fashion design and variety of offerings. All of their clothes are consistent in what to expect in sizing, versus other vendors where the same size varies by item. Customer service has always been friendly, informative and great to work with.

Totally accommodating, quick and responsive. Fantastic service.

Great customer service!

If I could leave 0 stars I would!!
I am extremely upset with how my order was handled. I ordered a pair of jeans over a month ago, and when they arrived in the wrong size, I immediately returned them for an exchange. The return was lost in the mail, and I had to call multiple times. Every time I was told, “They will ship out tomorrow,” yet nothing ever came.

When I called again, I was told that when they “finally received” my return, there was supposedly blood in the “private” area, and they would not refund me. This is absolutely untrue. I never even tried the jeans on, and I most definitely did not bleed in them. To be accused of something like this was insulting and very unprofessional.

After arguing with them, they eventually agreed to refund me, but it should have never gotten to this point. This was handled poorly from start to finish, and I will not be ordering from this company again.

They went over and beyond to help me with my return problem. Love their jeans!

Got a pair of AG pants as a present and decided to put them in my closet for a special occasion. I finally planned a vacation and forgot I had them until I started packing so I grabbed them. When I got home, I washed them and noticed that the blue dye from the tag leaked off the label and stained the white pants. I reached out to the customer service because it was a manufacturing defect, and they told me that, since the product was over a year old, all they could offer me was a twenty percent coupon for another pair on their website. So I have a pair of pants that run $215 per pair that are ruined because of a manufacturing process and they give me a coupon so I can buy another pair on their website? I have multiple pair of AG pants and this has never happened so I was a little shocked. What happened to standing by your product, especially since it was a manufacturing defect? I did nothing but wear the pants and wash them as the label instructed. Thanks for the great customer service.