Airbnb Reviews 

Min kone og jeg bruker mye Airbnb, og har funnet mange koselige overnattingsplasser i nye og spennende omgivelser. Det er selvfølgelig noe varierende kvalitet, men det går å styre mye av kvaliteten selv ved å lese annonsene skikkelig og gi ærlig feedback så verten kan tilpasse for senere gjester om nødvendig. Vi har leid mye og er fornøyde.

Leide en leilighet for 4 netter for 5800 kr. Leiligheten var svært skitten. Tok det opp med Airbnb og fikk refundert 120 kr. Det ble påstått at de ikke kunne refundere for feks et kjøleskap som var fullt av mugg og skitt fordi det ikke var oppgitt at det var kjøleskap i leiligheten. Flere eksempler på at de ikke kunne refundere pga lignende ting. Har reist mye i inn og utland, men aldri sovet på en så skitten og heslig plass. Har tatt opp saken med utleier, ingen hjelp å få. Har rådførtmed med Forbrukerrådet og kommer til å ta saken videre til Forbrukertilsynet.

Leide en leilighet full av skadedyr, edderkopper og mugg. Ikke var det rent heller, matrester og smuler, støv og skitt.
Fikk for så vidt hjelp av Airbnb til refusjon, men de lar utleier skrive at jeg lyver om overnevnte og at jeg er en svindler til tross for bilder og dokumentasjon. De lar vedkommende fortsette å leie ut med skadedyr. Anbefaler ikke til noen å leie via Airbnb, da man er helt hjelpesløs når man møter slike mennesker. Airbnb ønsker ikke bidra til at deres plattform skal være trygg å benytte.

Usedvanlig elendig kundeservice i dag fra en airbnb kar som snakket dårlig engelsk. Påstod at jeg hadde kansellert en bekreftet bestilling på 5 overnattinger i Harstad, for deretter å hevde at jeg måtte bestille de 5 overnattingene på nytt, og betale på nytt. Altså dobbelt pris. Det hører med at jeg ikke hadde avbestilt noe som helst.

ADVARSEL!
Som utleier har vi ikke fått innbetalt leien fra Airbnb på to måneder! Helt umulig å få noe svar fra Airbnb, de kan ikke nås på telefon, bruker uendelig lang tid på å svare på våre henvendelser og svarene er bare svada svar! Vi kommer ingen vei og ser ingen annen utvei enn å anmelde.

HELP SENTER CAN BE CLEVER!Help senter got a problem from me in october-21 because I had unsolved problems with price setting.
It was fixed and I learned nothing. Used 16 days to get help and many mails.In april-22 the same problem turned up again. Solved in 3-4 days and I learned a lot because of a very good explenations from DANA. This increased my trust that it is possible to get good help Thanks DANA!!

Nå har jeg benyttet Airbnb flere ganger og er kjempe fornøyd.
Ingen problemer rundt betaling og oppgjør, koselige verter, nei forresten... Fantastiske verter. Bostedene har vært som beskrevet.
Ikke bare billigere men bedre enn hotellopphold er min mening.
Jeg syns det er ekstra hyggelig å prate med lokalkjente verter, som tipser meg om spesielle steder verdt et besøk.
Har også benyttet meg av en langtidsopphold på nesten 3 mnd. og det ble en vidunderlig og minneverdig tid. Ingen skuffelser og anbefaler virkelig Airbnb. Thank You😍

scam company. do not use.

How to shut down this website. Its many scammer here. This is not safe for costumers.

Using this site and policy just to get money to costumer. Hopefully they caught by police!

DO NOT USE THIS SITE EVER! Their customer service is worse than any other company I have ever used! It is just as bad whether you are a guest or a host. Use VRBO instead!

We have stayed in Amstelveen and a neighboring town and although I forgot my first Hosts names my second Hostess Jorica is a Star. She provided my wife and I with all our needs and her apartment was superior. I can't praise Jorica and Airbnb enough. Bravo.

This Company is so bad. As an owner you have very few information on the guests, no copy of ID, no postal address once somebody want to book your property. Most of time there is no review as guests when they have a bad review register otherwise... they don't follow the identity of the guests ...they can register again and again... even if they are really bad!!!
You don't know who is coming in your property, you don't even have all the names of all the guests... so Airbnb just ask you to say "YES" to your guests without any informations. Once the booking is accepted, most of the time guests are reluctant to give more information , even just a copy of ID or the postal address. Also you don't have any contract signed by the guests, if you have pb with him, it's complicated to call Airbnb. By experience I called them one time when a guest did not come for check out and did not give back my keys... the answer of the call center was "I have to close this phone call because you don't give me the right 4 last digit of your bank account number" which BTW was right... I had my bank statement in front of me with the credit transaction AIRBNB...
Anyway no help at all from Airbnb , when you have a pb, don't count on them... no help at all... and they have the deposit ... so if you need to be reimburse of damages by the deposit ... just nothing, no contract, no deposit, no help from Airbnb. Very bad experience and so bad service from the inexistant "call center".I was obliged to change 2 lockers at my charge... 100$...
I must say also that the most of time Airbnb provides bad people who wants travel discreetly without giving their ID and basic information about them. I had several guests visited by several prostitutes ( you always learn that later...). This never happened before with other websites... Airbnb does not care, they manage the payment and the deposit and you just have to shut your mouth...
If you don't want have pb, or you care your home, believe me avoid them...

Now I have been using Airbnb for many years, and my experience has been great!

My first guest was not very good because he asked for discount and other ways of making the payment. It is important to let Airbnb communicate and arrange payments.

Jeg har brugt over 6 timer på Airbnb´s umulige bookingsystem og dårlige service, så det må stoppe nu.

Airbnb oplyser på deres hjemmeside, at man kan booke ved at logge ind og verificere sig med Facebook ELLER Linkedin ELLER G+ ELLER Email+password. Jeg er ikke på Facebook eller Linkedin, så jeg loggede på med G+.

For at komme videre skulle gives kreditkortoplysninger, som man normalt først giver til sidst. Så man føler sig bunder til at få det efterfølgende på plads:

Men for at verificere krævede de nu Facebook OG Linkedin OG G+ OG Email+password samt identifikation med kopi af f.eks. kørekort. Jeg forsøgte at sende kopi af kørekort, men det virkede ikke. Så fik jeg din accept på SMS, som jeg så skulle besvare, men SMS´en KUNNE IKKE besvares. De henviste som alternativ til deres App., men da jeg så, at den ville have adgang til mine fotos og kontakter, og Appen i øvrigt blev kritiseret som ubrugelig, ville jeg selvfølgelig ikke installere denne. Derefter fik jeg besked på at indsende en video med mig selv, men jeg ønsker ikke at sende personlig video til et firma, som jeg ikke kender, og efter at have brugt over 6 timer på deres umulige og urimelige system, havde jeg fået nok. Især da jeg så, at de havde trukket for de 2 nætter på min konto, og det uden at jeg havde fået nogen aftale om bookningen.

Det var meget frustrerende ikke at kunne kommunikere med udlejeren direkte.

Jeg håber, at der kommer et andet og bedre firma, som ikke på den måde skræmmer normale kunder væk – for jeg synes, at ideen med privat udleje via nettet er rigtig god, men det bør også være for folk, som ikke ønsker at lægge hele deres privatliv og følsomme personoplysninger ud på nettet.

Selv det at oprette en bankkonto, er lettere og kræver meget mindre ”legitimation”.

Mit råd: Hold dig langt væk fra Airbnb.

Review integrity is unique @Airbnb. All pay per booking Airbnb competitors are scam operations or inadequate. Airbnb protects guests well.

This review applies to Airbnb US and HQ. However since many international guests use Airbnb when they travel in the US, this applies to them as well and the platform is the same around the world anyway.

Review integrity is unique at Airbnb, not only in its industry but also among all internet companies. This is a huge win for guests as any intelligent person who is risk averse will select a host with many good reviews and be fairly sure that they will get a good experience. This is because on average Airbnb reviews are very accurate. Possibly only Ebay can compare with Airbnb as far as Review integriy. Many other internet companies like Yelp and Tripadvisor cannot compare with Airbnb and pose severe risks to users and guests. From my experience Yelp and Tripadvisor are corrupt and unreliable and their reviews are junk on average and/or do not have the right people and right systems to handle what they try to sell to the public.

Airbnb invests massive resources and very smart and nice people to ensure the integrity and accuracy of reviews. They keep improving although there is still room for improvement. I would like to see Airbnb add star reviews for guests too not just hosts; similarly to what Ebay does where both buyers and sellers are star rated (not just description rated). This would ensure that each Airbnb transaction is smooth for both guests and hosts and that Airbnb would succeed even more.

Airbnb has no competition; all its competitors do not have the resources, ethics, integrity, people and systems that Airbnb has. In fact some of Airbnb competitors, including well recognized names such as Tripadvisor, are essentially scam operations. I am not familiar with VBRO and other non pay per booking operations so I cannot rate them but if VBRO and other were smart they would switch to a pay per booking model so that hosts do not have to pay a huge fee upfront.

In essence many of the recent reviews of angry guests about Airbnb are either fake or the guests did not take the appropriate precautions such as choosing a host with many positive reviews so they get what they ask for.

Another area of improvement for Airbnb would be adding the ability for hosts to include special amenities such as indoor pool vs outdoor pool, private garage etc because many guests do actively look for special amenities but the current Airbnb menu does not allow for that search while many of Airbnb competitors do allow more options in search.

Airbnb has made huge improvements recently. I had an old Truspilot review of Airbnb with 2 stars