Not long arrived, finally got my room card after hard sell room upgrade. Nice enough room. Ordered a drink at the bar, charged 12.5% "service charge" for the privilege or taking the beer to a table.... Toon meer
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Paid for one nights stay, one weeks parking. Rooms, adequate and clean. Bar staff, friendly and attentive. Food and drink, nice if a tad overpriced. Reception, rude and incompetent. On our retu... Toon meer
Not only was the room small the window could not be opened fully enough to disperse the fumes from the recently applied varnish to tables, chair and wardrobe. The reception person, though pleasant,... Toon meer
Really not what i was expecting. The hotel looks nothing like the website and the convenient shuttle service to heathrow is a) not convienient b)not easy c)not through the hotel. Room was awful, small... Toon meer
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The hotel was very comfortable but we couldn't find lifts t take you from the car park to the hotel.
When we arrived at Sofitel Gatwick it was a bit confusing to know where to drive in for the Park and Fly, and also what sort of ticket we would need. We then found it rather inconvenient to get to the hotel door as there was no sign of a lift. We ended up walking down several flights of steps into a rather unattractive surface parking area. We felt there should be a direct link from the car park to the airport reception area. The car park looked a bit like a building site. Once installed in the hotel we found everything very comfortable. The arrangements for picking up the car at the end of the stay were extremely easy, although when we put the ticket in the machine it didn't work, and we had to call the help desk! We would certainly use Park and Fly at Sofitel Gatwick again.
Good simple service
Russ Hill Hotel good value for the stay a price and 15 days parking. Maple parking service, picking up the car from the hotel and delivering it to arrivals, only 15minutes after the call from the baggage claim was excelent.
relaxing not taxing
The accommodation was very welcoming, staff were polite and the chance to relax before queing etc in the airport was much appreciated. We had a couple of meals in the catering department and were very happy with the food and service. you ought to try it when you go away.
Room great staff excellent food terrible
The food available in the evening was terrible and expensive, there was no sky tv do couldn't watch any football
Breakfast adequate
The room was clean and comfortable.
very good, they did just what I expected of them
We were very happy with the service we received and would use them again.
Excellent service start to finish.
From booking to reception , accommodation to return to pick up car we were delighted with the service . We would recommend the Nomandy for all leaving on holiday from Glasgow Airport.
good value but room very small
as above transfer to and from airport excellent
Have stayed in better
Ramada. Room was ok but food was very poor and my partner had an upset stomach by the morning. It didnt help that there was a wedding reception, so it was really busy and noisy when we just wanted to relax. The fire alarm went off at 6.00am and no body knew what to do, it was over 20 minutes before everyone came out and because of the chaos we ended up paying for a taxi to get us to the airport.
very reasonably priced,would use again.
Used this service for our honeymoon, £59 for a room, secure parking for 10 days and a taxi to and from the airport. Bargain.
Very well organised BUT!!!!!!!!!
The hotel & parking was very well organised & went completely without a hitch but the drinks prices in the hotel were extortionate.
relaxing start to a holiday
the hotel was in a good position with easy access to the airport.All staff were extremely friendly and helpful.Our third bed had not been made up but this was dealt with speedily and with a profuse apology. meals available late and parking simple.
Some good, some.........
My experience of airport hotels ranges from the very impressive to the absolutely dreadful and, sadly, there is often very little between the two on price.
Fantastic & simple service; Would recommend
My stay consisted of secure parking, overnight stay and transport to and from the Gatwick North terminal. All components of this service were both easy to follow and professional.
The confirmation I received included full address, which made it easy to find. Check in was prompt and the room I stayed in really was great. The car drop off was simple and quick. The transfer to the airport the following morning fast and cheap. I could not have asked for a better service, and all done with a smile!
Spoilt by over-priced bar and restaurant
Hilton East Midlands - booked park and fly inclusive of 15 nights parking. Good value (until you try to buy a drink from the bar or eat a meal!) Seems to me they keep the room prices down and make it up by charging extortionate prices for food and drink. It's a shame because this really is a good hotel. The room was spacious and clean. The staff were friendly and efficient, and the bus service to the airport was faultless. Come on Hilton - I know you've got a captive audience but your bar/restaurant prices are daylight robbery!! £10 for a bog standard glass of wine??!! Get real!
Bed bugs
The hotel we stayed, The White House near gatwick was in a good location within Horley. Unfortunately, when we woke in the morning myself and my Husband were covered in bed bugs bites. It made me feel disgusting and could only wear certain clothes on holiday because of how bad we were bitten. My Husband had a total of 60 bites on his back and arms. We knew it was bed bugs as we found them in the morning. As we left the hotel at 3.45am there was no one to leave a complaint with. For £75 a night this is very unacceptable and there was no hairdryer in the room. I wouldn't recommend anyone to stay in this hotel and we will be going back to the Days Inn in the future.
Good value and convenient
Perhaps we could suggest improved directions to hotel when within the airport/NEC complex. Be prepared for expensive taxi ride from airport back to hotel.
Parking not Good!
Hotel was simple and basic, ok for 1 night.
Parking was bad, we were luckly to find somewhere and then worried that as the cars were all parked badly, that we may get hit or blocked in (you keep your keys).
Wouldn't go back, as the parking is so bad.
Fantastic value for money
Wonderful hotel, 3 course meal was top quality, breakfast was great and parking thrown in at this fabulous price. Set in a lovely location as well. Can't say enough nice things. Loved it and will defo use again.
VERY GOOD
ALL SATISFACTORY,QUICK AND EASY CHECK-IN NO PROBLEM CHECKING OUT.
ALTHOUGH £3.50 FOR A BOTTLE OF WATER IS A LITTLE SILLY IF IT WAS £1.50 YOU MIGHT SELL SOME BUT ALL IT DOES IS MAKE PEOPLE ANNOYED.
OTHER THAN THAT VERY GOOD AND WOULD STAY AGAIN.
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