Airport Parking Essentials Reviews 

The services were very good but not perfect, and I didn’t mind it because the price was good and they were offering a discount. For me it was good, but it can be great, I am sure. I didn’t experience any problem, but there is a space of improvement.

Absolutely horrendous customer service waited an hour for car to be picked up and over an hour to get it back. After a 12 hour flight it’s the last thing you need. Guy on the phone was so rude. I would NEVER use this service

The company driver was very polite,he was waiting ready for me to arrive , he carried all my luggage to the bus for me and my wife and was very pleasant to talk to, would use again

Bad experience with meet and greet. Waited for almost an hour for them to come and meet us at Heathrow. They kept saying driver is 5 minutes away but he certainly wasn't.Same happened on return. Waited over 40 minutes after being told he was 10 minutes away. I phoned numerous times both ways and just got lied to.

They are just a bunch of liars deceivers and thieves . Their terms and conditions are just a joke.

Efficient service to and from the airport. Very helpful staff, cheerful even at 2am! No problems or delays, have used them several times now and happy to continue doing so.

Do not use this company. I had a very bad experience with their Service. I dropped the car off on the 11th Oct at Gatwick Airport and collected it back on the 21 st Oct. When i got back i checked the milage and it has driven over 60 miles since i dropped the car off and my coffee mug stolen from the car. They had also ramped my boot as if stuff were taken out for the car being used and chucked back in. I have complained to Airport Parking Essentials over the phone and they casually asked me to e-mail the Head office as if this is normal for them.

I have reported them to the BPA and hope this company gets investigated as they are stealing peoples money and using the cars whilst people leave their car with this company.

DO NOT USE......... (GATWICK) MY CAR WAS USED TO VISIT MCDONALDS WHILE I WAS ON HOLIDAY.
We left our vehicle with ParkOne Gatwick on 8th Sept at around 2.30 pm and collected it on 20th Sept at around 00.30am.
On collection there was an empty drink can and coffee cup which we spotted and was removed by the driver.
On our arrival home we then found more rubbish just thrown into the rear passenger footwell.
This packaging was from a McDonald's breakfast and according to the packaging was prepared freshly 08.40.
As the car was left mid afternoon and collected just after midnight the food could not have been
purchased either to or from collection or delivery.
We emailed Airport Parking Essentials several times to get some sort of explanation, but have had zero response. I can only assume that they cannot explain away why my car was used whilst in their care, so chose to ignore me. They did not even have the common courtesy to confirm receipt of my email.
Had the rubbish not been left in my vehicle I would have had no idea that this had happened. Sadly this has now coloured my judgement of meet and greet parking and I will not now use any meet and greet services again.

DO NOT USE THESE JOKERS.... took 2 hours and 8 calls to get my car back to me at Heathrow. They told me they were on the way, traffic problems, 10 minutes away and finally that they’d not even left yet after 2 hours waiting. They said that they would refund me but guess what, they’re not replying to my emails. Yes they were the cheapest... now I know why !!
AVOID AT ALL COSTS.

AVOID this company. WORST EXPERIENCE EVER. Additional parking charges (cash) requested when driver collected / delivered car @Manchester T3. Had to chase multiple times when arrived back from holiday to get car returned - calls not answered. Had to wait over 50mins for car to eventually arrive after eventually being told it would be 20mins. Car delivered with flat tire which driver had driven to the airport whilst flat so no checks done before delivering car. Cost me a new tire for the car. When driver challenged over this, he quickly handed over the parking disk (which I had to pay to exit parking) and then quickly disappeared - not to be seen again. Return procedures breached. Also, car returned with lots of leaves on roof / bonnet so don't know where the car was parked - assume not in a secure parking area. Many attempts to contact APE over this but calls not being answered. Sent complaint to APE. Worst parking experience ever. Will never use them again - AVOID.

Beware this company unable to contact on day of drop off or since lost money paid try elsewhere

collected my car 22 september at 4am. I noted the driver being somewhat Quick in the car park. He couldn't wait to get away! However we found that my dash camera has been physically ripped off, I know this as it has been in my car since I purchased it and it was properly installed with a solid mount. We pulled your driver back and this was subsequently found thrown in the back of my car. It has been damaged and the mount broken too. This is there for insurance purposes.
So I wanted some answers. First why? This is my property and is part of my vehicle which I entrusted to your company. What do you have to hide? It had not been placed there to spy, it is a legal dash camera which reduces my insurance premium. I will now get a replacement cost for the damaged unit and mout which I will submit to you for payment as your employee ripped it off and threw it about in my car. I will see if there is recoverable footage to check your driver's behaviour which I would not have done, but in this event I feel there must be something to hide. I've used a lot of these operations, this is the worst. They don't even reply!!!!

Terrible service do not use. Rude telephone manner, cannot service bookings. They took 2 hours to return my car on landing at Manchester airport! They gave me 3 different meeting points over the phone initially for my outbound journey - overall a terrible experience. They may be one one of the cheaper providers but extremely bad inefficient service

Don’t use this service tried to cancel due to changes. It will not refund

Cophall car park near Gatwick really deserves its reputation. It was a quick, smooth operation and very friendly.

Just got home after arriving @ MCR Airport, where i was collected within 10 mins of calling Office.. very easy and efficient service, good price,

Very good service from Peter Ashley parking. Polite helpful would highly recommend.

The drop off procedure was fairly painless and we felt confident we had chosen the right parking company. On our return, we called after collecting our luggage (as per instructions) and called the mobile number. We were told it would take 15-20 minutes to have the car delivered. After many calls and broken promises, the car was finally delivered more than one and a half hours after the initial call. Most disappointing service indeed!

title-very pleased staff
First time using airport parking very pleased and very friendly staff will use again 5*. Excellent service ....thank you

Very convenient, friendly and smooth service. Have used this service on a couple of occasions and wouldn’t hesitate to do so again.