Al-Murad Tiles Reviews 

I ordered a large number of tiles, there was some issues with the delivery where there was potential damage to the goods, I was unable to check the items due to the size of the order, I contacted the customer services and sopek with Deb who was extremely helpful with the situation and was able to get everything checked over and resolved, she was thoughtful of my personal circumstances and was able to find a solution extremely quickly and effectively to ensure the order was checked within the time limit. I am extremely grateful for her help and the fantastic customer service she was able to provide alongside the members of the team from the Blaydon store (Jack and unfortunately I can't remember the name of the ither lad) were extremely helpful.

Excellent experience with Al-Murad. Despite initially choosing to go with another supplier, largely because they offered the option to finance the worktop for our renovation, we ultimately decided to switch suppliers due to a stock and supply issue with the original company.

From the moment we contacted Al-Murad’s customer service team, they were incredibly efficient and helpful. They were able to source the exact worktop we wanted at a significantly more competitive price than the alternative supplier, and, most impressively, managed to complete the templating and fitting in less than two weeks.

The whole process was seamless from start to finish, and we couldn’t be happier with the service. Highly recommended.

Great stuff. Outstanding prices. Jay is great!

Jay in Watford was absolutely excellent. A real expert, knew what we needed and helped us with our project. Would highly recommend. Good guidance and support provided. Would highly recommend if you come to Watford branch, ask for Jay.

I’ve been shopping at Al-Murad Oldham for decades and have spent thousands of pounds with them over the years. Normally, I’ve always received good customer service, which is why this experience was so disappointing.

I was looking to buy tiles for my downstairs rooms and was advised by the Oldham branch to visit the Stockport branch. I drove all the way from Oldham and, when I arrived, asked a member of staff for help choosing suitable floor tiles. He simply told me to go upstairs in an aggressive and dismissive manner.

Once upstairs, I was confused about which tiles were suitable for floors and which were for walls, so I went back downstairs and politely asked him to come up and help me. He reluctantly came upstairs and said he had “millions of things to do”. I explained that I had travelled from Oldham specifically to buy tiles and, as a customer ready to make a purchase, I expected some basic assistance.

What happened next was completely unacceptable. He started touching my shirt and asking who had bought it for me while speaking loudly and aggressively. I felt extremely uncomfortable and told him I no longer wanted his help.

I then asked another staff member about the complaints process and was told they did not have one. When I asked for their names, he initially refused and only provided them after I asked several times in front of other customers. I was eventually told their names were Adam and Ahmed.

I also tried calling Al-Murad head office several times but received no answer.

After being a loyal customer for so many years, I am genuinely shocked by the level of customer service I experienced at the Stockport branch. I certainly did not expect to be spoken to, touched or treated in this way while simply trying to spend money in the store.

Sadly, after this experience, I will think very carefully before shopping with Al-Murad again

Worst shopper to buy tile from. Staff is unsupportive. Initially they make fake commitments and when you ask for replacement for their broken tile to which they denied. Just 1 tile in the whole slot they can’t replace is ridicules. On the top they even denied to entertain for other material.

We visited Al Murad PRESTON and purchased some wall and floor tiles from Wasim and Sahal. I don’t leave reviews but on this occasion, I just wanted to say the staff are fantastic, helpful, polite and nothing was too much trouble….
Well done boys…. A credit to Al Murad company….

Just visited the local Scunthorpe
AL-MURAD store. The sales assistant was absolutely amazing( ZACK)
He was so polite, helpful & answered all my questions yo my full satisfaction
He went that extra mile to help and gave me peace of mind when purchasing items instore
I would definitely recommend a visit to this store , very helpful and supportive.

Regards
IMMI
( BAME OFFICER)

Hi I am a regular customer to Croydon Almurads, the people who working here Ahmed, Firoz and yusuf, there very good customer service, the shop closing today at 7 but the saved me upto 7.10
Also very customer friendly, well knowledgeable people and very helpful.
I am developer in a month minimum 7-10 I visit the shop.
Thank you
Gopalan P&G building services

Very good experience at the Preston branch for my bathroom from Sal and Wasim. These guys are brilliant at their job and also looked after me with the tiles and panels. Will defo shop again with you guys!

Great quality tiles with lots of choice at very good prices!

The lads in the shop were very helpful in giving info about the tiles as well as helping with questions and the loading of the tiles.

Highly recommend.

A big thank you to Sal from Preston store, for all his help in choosing the right tiles for my project. He was knowledgeable, patient, and gave great advice without any pressure. What really stood out was how quick he was to reply to my questions, which made the whole process smooth and stress-free.

We recently bought bathroom wall and floor tiles, from Al Murad’s Morley Depot. What a brilliant selection in the massive showroom. Colours you didn’t know existed ! Have to say what great service from Ayaz. He really listened to what we were looking for. Very knowledgeable on all the tiles, and helped us choose. Ayaz really made a difference. Thanks

A1 service. Very helpful by jay Hassan seven . Patiently showed me various samples worked out all prices for 70 metres and no hard sell at all. Left me to decide . Perfect. Going back to buy bathroom tiles as they have the widest choice. Brilliant keep up the good work.

Been coming to Watford branch for over 10yrs, also great price and Jay always does his best to help with pricing, but on this occasion was unable to match the offer on one of their own websites which was disappointing as prefer the in store experience to see the product before buying, none the less I have placed the order online, I think HO need to support the stores better!!

Not only an amazing choice of tiles at very competitive prices but also fantastic face to face customer service. Samuel from the Leeds, LS9 store has been superb throughout the process. He is very professional as well as extremely knowledgeable in what can be a bit of a minefield when choosing the right tile but he guided us to what he thought would work best for us. Samuel, you are a credit to the Company!.

**edited following response from the company after 3 MONTHS of being ignored. I note that the first response to my review has now been edited to remove liability that your first response suggested. Email responses have dried up again, despite including inaccurate details such as stating I selected delivery to store which is categorically untrue. Please avoid this company at all costs**

If there was an option for zero out of five I would select it. Absolutely horrendous experience with Al Murad Nelson. Bought tiles for my bathroom and porch. The girl on the till was unconvincing at best: assured me she'd ordered for home delivery and I double checked the colour ordered twice.

The tiles were delivered to store despite this. The guy in store promised me someone would deliver from store to my home for additional cost: this never happened. Additionally porch tiles were the wrong colour (I didn't even have the energy to address this at this point).

The biggest issue,however was that the bathroom tiles were from two separate batches which wasn't noted by my tiler as the packaging was so battered. The store had used up a few boxes from stock and ordered the rest in from elsewhere so they absolutely knew what they were doing. The first lot of tiles was laid before noticing (these had been collected by my plumber due to the mess up with home delivery so I hadn't had eyes on them) and no others from this batch could be sourced. The tiles had to be ripped down and a new batch relaid which has left me hugely out of pocket with labour and materials cost (£3000 to be precise).

I emailed head office multiple times on the email they had previously responded on to request compensation for their error which has led to this. They have flatly ignored me since. No response, no acknowledgement, just completely IGNORED.

Absolutely HORRENDOUS customer service which has made an already hugely stressful time in my life considerably worse. Shameful excuse for a company, avoid at all costs.

Jay provided the best customer service. Have used them before and will use again definitely

Jay - amazing sales guy. Always smiling and very helpful.
Been coming here for years.