Extremely disappointed with Alfresia. My swing seat cushions rotted and split around the buttons after just two years. When I contacted them, a supervisor refused to help, stating that their 1-year... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Product was easy to find. Clear choices and descriptions via style, pattern and all relevant measurements available and an affordable price. Ordered late Tuesday evening and two well protected parcels... Toon meer
Bedrijf heeft geantwoord
The three stars are for the frame which seems well made and solid, although I have only had it for 4 months. No stars for the canopy which is flimsy and leaks in even moderate rain. Also, the cushions... Toon meer
I trawled through dozens of pages on garden chairs, until I found Alfresia. Found the perfect chair with leg extension. Delivered so quickly and lovely quality. Cushion is waterproof underneath. Very... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over alfresia
Geschreven door het bedrijf
Welcome to Homewares Direct! We specialize in providing the highest quality garden and home products. With over 10 years experience across our brands, we drive and strive to deliver style, quality and excellence in all of our products. We stock a fantastic selection of both contemporary and traditional designs and pieces to suit any style and space including: conservatory furniture, bar and dining sets, swing seats, hanging egg chairs, sun loungers, deck chairs, benches, parasols and cantilevers, gazebos, pergolas, artificial plants and trees, garden chair cushions, seat pads, gardening and watering tools, solar powered lighting, outdoor heating and barbeques. Creating a tranquil garden atmosphere is at the heart of Homewares Direct and our products are designed with dependability, style & craftsmanship in mind. Whether you are sat up late socializing on a warm Summer evening or spending a Sunday afternoon gardening, we are your one-stop shop for all of your outdoor living needs. Our Fire Mountain BBQs boast quality and affordability, with a variety of cooking styles and sizes there is something for every home. We also feature our Vitinni brand, offering high quality kitchen electricals such as air fryers, blenders and even a collection of pans.As well as a at least 12 months warranty on each of our products, we offer a flexible PayPal payment option so you can spread the cost of your purchase at your convenience.
Contact Us
Contactgegevens
Robinson Street, OL16 1TA, Rochdale, Verenigd Koninkrijk
- 03300 021 600
- support@homewares.direct
- www.alfresia.co.uk
3,6
Gemiddeld
725 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Love the garden swinging…
Love the garden swinging seat....instructions could do with being clearer
16 augustus 2023
Antwoord van alfresia
Hi Joan,
Thank you so much for your positive feedback.
We appreciate the time people take to reach out and we are delighted you are happy with your item. If you are still struggling with instruction please contact customer service and we will be happy to help.
Thank you for shopping with us.
Many Thanks
Alfresia
Antwoord van alfresia
Hi.
Thank you so much for your positive feedback and we are delighted you are happy with your order and the service we provided.
Thank you again for shopping with us.
Many Thanks
Alfresia
Lovely quality cushions
Been looking for a set of new cushions to give our conservatory furniture a new lease of life and I wasn't disappointed with my purchase. They are excellent quality and the free delivery was very quick and efficient.
11 augustus 2023
Antwoord van alfresia
Hi Sandra.
Thank you so much for your positive feedback and we are delighted you are happy with your order and the service we provided.
Thank you again for shopping with us.
Many Thanks
Alfresia
Everything perfect.
Very efficient. Order arrived quickly and well packaged. My conservatory furniture looks like new.
10 augustus 2023
Antwoord van alfresia
Hi Pam.
Thank you so much for your positive feedback and we are delighted you are happy with your order and the service we provided.
Thank you again for shopping with us.
Many Thanks
Alfresia
Replacement cushions
Exactly as seen on website...brilliant fit..amazing quality..reasonably priced..received within 2 days of order...looks like I have brand new furniture now and I only replaced the cushions.
9 augustus 2023
Antwoord van alfresia
Hi Dianne.
Thank you so much for your positive feedback and we are delighted you are happy with your order and the service we provided.
Thank you again for shopping with us.
Many Thanks
Alfresia
Very prompt replies to enquiry emails…
Very prompt replies to enquiry emails and very fast delivery service of product.
Only issue was I couldn't get a match to my existing cushions but the plain grey is fine. Thank you!
9 augustus 2023
Antwoord van alfresia
Hi Susan.
Thank you so much for your positive feedback and we are delighted you are happy with your order and the service we provided.
Thank you again for shopping with us.
Many Thanks
Alfresia
Padded luxury reclining chair covers
Replaced previous padded cover which had served well for many years . Excellent fit ,very comfortable & stylish & good value for money
4 augustus 2023
Antwoord van alfresia
Hi Sue,
Thank you so much for your positive feedback and we are delighted you are happy with your order and the service we provided.
Thank you again for shopping with us.
Many Thanks
Alfresia
Excellent purchase.
Very good quality and comfortable cushions. The colour was slightly more cream than I expected from the photos but I'm delighted with them, thank you.
1 augustus 2023
Antwoord van alfresia
Hi Anne,
Thank you so much for your feedback and we are delighted you are happy with your order and the service we provided.
Thank you again for shopping with us.
Best Wishes,
Alfresia
The product itself is great
The product itself is great. Just what i wanted. However, the instructions are not very clear at all so its still half assembled until we can work out what goes where
27 juli 2023
Antwoord van alfresia
Hi Susan,
Thank you so much for your feedback and we are delighted you are happy with your swing seat. I am sorry you was struggling with the instructions, if you need any further assistance please call customer services and we will be happy to assist you further. 0330 022 555.
Thank you again for shopping with us.
Best Wishes,
Alfresia
Well made cushions exactly as previewed…
Well made cushions exactly as previewed in the brochure. They fit my existing chairs perfectly. Speedy delivery added to the satisfaction I felt about dealing with Alfresia.
26 juli 2023
Antwoord van alfresia
Hi Roger,
Thank you so much for your feedback and we are delighted you are happy with your order and the service we provided.
Thank you again for shopping with us.
Best Wishes,
Alfresia
Easy to order
Easy to order, delivery a couple of days later even though they said it could be a week. Product exactly what I asked for. Very reasonably priced. Excellent service. Well done.
11 juli 2023
Antwoord van alfresia
Hi Dawn,
Thank you so much for your feedback and we are delighted you are happy with your order and the service we provided.
Thank you again for shopping with us.
Best Wishes,
Alfresia
The lounger is well made
The lounger is well made
Very comfortable but thought it would have been higher off the ground as I have mobility issues so I was disappointed
19 juli 2023
Antwoord van alfresia
HI Sheila,
Thank you for your feedback and I am sorry you are not happy with the height of your item.
We want our customer to be happy with our items and our service which is why we offer a 30 day returns policy. If you would like to return your item, please contact customer services and we will be happy to arrange this for you.
Thank you again for shopping with us.
Kind Regards
Alfresia
Easy to order via the website.
Easy to order via the website.
Cushions came quickly and are of good quality.
The only improvement would be a notification of when they are being delivered. It was pot luck that we were in when the delivery was made
17 juli 2023
Antwoord van alfresia
Hi Stephen,
Thank you so much for your feedback and we are delighted you are happy with your order. The couriers will try and give time slots if available but this is not always an option. We provide tracking details so you can check the courier websites which should keep you updated.
Thank you again for shopping with us.
Best Wishes,
Alfresia
Fantastic service and great quality.
Good website easy to order and a quick delivery lovely
outdoor parasol.
15 juli 2023
Antwoord van alfresia
Hi Rita,
Thank you so much for your feedback and we are delighted you are happy with your order.
Thank you again for shopping with us.
Best Wishes,
Alfresia
Antwoord van alfresia
Hi ,
Thank you so much for your feedback and we are delighted you are happy with your order.
Thank you again for shopping with us.
Best Wishes,
Alfresia
satisfied customer
proper packaging ; contents as illustrated ; product easy to assemble and operate ;
12 juli 2023
Antwoord van alfresia
Hi ,
Thank you so much for your feedback and we are delighted you are happy with your item and the service we provided.
Thank you again for shopping with us.
Best Wishes,
Alfresia
First class product and first class…
First class product and first class service/ delivery.
12 juli 2023
Antwoord van alfresia
Hi ,
Thank you so much for your feedback and we are delighted you are happy with your item and the service we provided.
Thank you again for shopping with us.
Best Wishes,
Alfresia
Excellent service.
7 juli 2023
Antwoord van alfresia
Hi ,
Thank you so much for your feedback and we are delighted you are happy with the service we provided.
Thank you again for shopping with us.
Best Wishes,
Alfresia
Really pleased with this gazebo
Prompt delivery. The instructions were a little challenging and there was a slight issue with the canopy but customer service were very good communicating with me and resolved the problem. Would definitely recommend this gazebo.
30 juni 2023
Antwoord van alfresia
Hi Mr Law,
Thank you so much for your feedback and we are delighted you are happy with your item. I am sorry you found assembly difficult, please contact customer service should you still require assistance and we will be happy to help further.
Thank you again for shopping with us.
Best Wishes,
Alfresia
A Pleased Customer
You actioned my order very promptly and it arrived within two days of my order being placed. i am pleased with the quality of the item and it fitted together with no trouble.
Thank you.
4 juli 2023
Antwoord van alfresia
Hi Pauline,
Thank you so much for your feedback and we are delighted you are happy with your order and the service we provided.
Thank you again for shopping with us.
Best Wishes,
Alfresia
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.