No idea why they have a contact us option on their website as they don’t bother replying. Given this level of customer service I’ll shop at a garden centre that cares about their customers and wants t... Toon meer
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Enjoyed my time at the Garden Centre & found everything lovely, until I needed to use the toilet. Unfortunately the toilets facilities are dreadful. The smell was disgusting & the 2 cubicles I tried... Toon meer
I arrive at the Rochdale branch as they were closing. I was amazed at the level of service I received as I attempted to find some cement post mix. I had personal service and despite tills being closed... Toon meer
Another very enjoyable visit to Gordon Riggs Todmorden. A long drive for us from Southport but so very pleasant to arrive there. The Garden Cafe lunch,as always , was superb, all the staff are plea... Toon meer
Bedrijfsgegevens
Over Gordon Rigg Garden, Home & Leisure
Informatie afkomstig van verschillende externe bronnen
Gordon Rigg Garden Centre, Todmorden, is one of the largest Garden Centres in the North West, enjoying over 60,000sq. ft. of retail space and was voted best Garden Centre in the North, 2nd best in the UK by Which? Magazine!
Gordon Rigg Garden Centre has a proud, long history, inspiring gardeners since 1945 and remains a family owned and run business offering an exceptional and diverse range of garden and home products at fantastic prices!
Contactgegevens
Rochdale Road, Walsden, OL14 7TJ, Todmorden, Verenigd Koninkrijk
- 01706813374
- info@gordonrigg.com
- www.gordonrigg.com
3,8
Goed
887 reviews
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Non existent customer service
No idea why they have a contact us option on their website as they don’t bother replying. Given this level of customer service I’ll shop at a garden centre that cares about their customers and wants to help.
3 september 2026
Review zonder uitnodiging
Mixed feelings njoyed my time at the Garden Centre &…
Enjoyed my time at the Garden Centre & found everything lovely, until I needed to use the toilet.
Unfortunately the toilets facilities are dreadful. The smell was disgusting & the 2 cubicles I tried were dirty.
18 augustus 2026
Review zonder uitnodiging
Outstanding service
I arrive at the Rochdale branch as they were closing. I was amazed at the level of service I received as I attempted to find some cement post mix. I had personal service and despite tills being closed I was able make my purchase. Thank you
3 augustus 2026
Review zonder uitnodiging
Absolutely clowns
Absolutely clowns , the manager is only one with sense never will I buy anything off these again ps don’t use Ethan guys useless
7 juli 2026
Review zonder uitnodiging
Antwoord van Gordon Rigg Garden, Home & Leisure
Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with your experience.
We appreciate your kind comments about our manager but we're disappointed to see a member of our team singled out by name in a public review. Our colleagues work hard to assist customers and while we understand that experiences don't always meet expectations, we ask that feedback remains respectful.
We'd genuinely like the opportunity to understand what happened and see if we can resolve your concerns. If you're willing, please contact our customer service team with some more details about your visit so we can investigate further. You can email us at info@gordonrigg.com. Thank you.
Early morning exerience
Early morning visit to bottoms shop for a ball of wool think there was only me and my husband in the shop he went to the toilet while I got the wool I needed tried having a look round while my husband came but was constantly followed by a member of staff think she though I was going to steal something felt very uncomfortable paid for wool and left first time I have ever experienced this in the shop
10 juni 2026
Review zonder uitnodiging
Antwoord van Gordon Rigg Garden, Home & Leisure
Thank you for taking the time to leave your feedback. We are very sorry to hear that your recent visit left you feeling uncomfortable.
Providing a welcoming and enjoyable shopping experience is very important to us and we are concerned to learn that you felt you were being followed while browsing. This is certainly not the impression we want any customer to leave with.
Our team aims to be attentive and available to assist customers but we understand that this can sometimes be perceived differently and we will share your comments with the relevant staff members to ensure we strike the right balance.
We appreciate you bringing this to our attention and are disappointed that your visit did not meet the high standards we strive for. We hope you will give us the opportunity to provide you with a much more positive experience in the future.
Paid over £30 for breakfast for two
Paid over £30 for breakfast for two. Obviously profits over quantity prevails . Mine was cold as it's mass produced , asked for a fresh hot English breakfast, got my original one back with the egg frazzled , mushroom completely dried up . Asked to swap things out , not possible. Asked for fried bread , not possible, portions pitiful. Staff didn't even smile once or thank me for my order or anything, extremely poor needs a total overhaul . Won't be back again
25 mei 2026
Review zonder uitnodiging
Antwoord van Gordon Rigg Garden, Home & Leisure
Thank you for taking the time to leave your feedback. We are very sorry to read about your disappointing experience and that we did not meet your expectations.
We take comments regarding food quality, portion sizes and customer service very seriously and what you have described is certainly not the standard we aim to provide. We would like to investigate your concerns further with the relevant team.
As we operate a Café, Tea Room and Bistro, could you please let us know which area you visited, along with the date and approximate time of your visit? This will help us review what happened and address any issues appropriately.
We appreciate you bringing these matters to our attention and hope you will give us the opportunity to look into this further.
Breakfast
Had a full English at Gordon Riggs cafe, was very expensive so was expecting something decent for the money. It was very sparse with no extras like black pudding, the mushrooms were greasy and the tomatoes looked tiny as they were cherry tomatoes and only had 3 on the plate. I had to buy a separate tea. The spoons were stained and looked very tired. The plate came warm which was good. The staff were kind and helpful. Come on Riggs you can do so much better than this.
22 maart 2026
Review zonder uitnodiging
Antwoord van Gordon Rigg Garden, Home & Leisure
Thank you for taking the time to leave your feedback. We’re pleased to hear that you found our staff kind and helpful and that your breakfast was served on a warm plate.
We are sorry to hear that aspects of your visit did not meet your expectations. We would just like to clarify that black pudding is included with our large breakfast but not with the smaller breakfast which is presumably what you ordered. The contents of each breakfast are listed clearly on our menu.
That said, we appreciate that value for money and presentation are very important and we are disappointed to hear that some elements of your breakfast fell short, particularly the mushrooms and cutlery. Your comments will be shared with our café team so they can be reviewed.
We do appreciate all feedback, as it helps us continue to improve, and we hope we may have the opportunity to welcome you back again in the future.
Large with great stock
The garden centre is large with a great stock of plants, garden accessories and pots.
The garden centre has a nice restaurant with an outside seating area, however, the prices in the restaurant are very high, with an egg sandwich costing £10.99!
I will still use the garden centre, but unfortunately, I'll be going elswhere for lunch.
3 maart 2026
Review zonder uitnodiging
Antwoord van Gordon Rigg Garden, Home & Leisure
Thank you for your feedback. We’re delighted to hear that you enjoy our garden centre, plant selection and tea room with its outdoor seating area.
We are sorry to hear that you felt our café prices were too high. We always aim to offer high-quality ingredients, generous portions and a comfortable dining experience. We also conduct regular market research to ensure our pricing remains competitive with similar establishments, although we appreciate that opinions on value for money can differ from person to person.
We do appreciate you continuing to support the garden centre and thank you for taking the time to share your thoughts with us.
No option on eggs on breakfast
Tried to order breakfast - but only allowed the breakfast as it comes - have to have fried egg - advised not allowed to change and not able to have scrambled eggs- never heard anything so ridiculous
6 februari 2026
Review zonder uitnodiging
Antwoord van Gordon Rigg Garden, Home & Leisure
You are absolutely right — scrambled eggs should have been offered as an alternative and we apologise that this option was not made available to you at the time. This was an error on our part and not the level of flexibility or service we aim to provide.
We’ve addressed this with our café team to ensure they’re clear on what substitutions can be made, so this situation doesn’t happen again. Thank you for bringing it to our attention, as feedback like this genuinely helps us improve.
We hope you’ll consider visiting us again and allow us the opportunity to give you a much better experience next time.
Cafe food
Edited: 19th February 2026
Gordon Riggs were quick to reply to my complaint, however, their comment asking us to respond by email was ignored. I don’t understand why they asked us to email them when they do not respond.
We visited the garden centre cafe on 1st February 2026 and have to say we were very disappointed with the food we received.
I ordered pie of the day, which was cheese and onion pie with chips and beans.
The pie was of very poor quality. It was just a tasteless purée, half an inch deep with an open space before the crust. I have never eaten cheese and onion pie which tasted like this. The chips supplied were only warm. I paid £14.99 for this pie and have eaten much better quality pies at reputable restaurants in the same area for less than this cost.
Overall experience was much less than previous times we have visited this garden centre.
1 februari 2026
Review zonder uitnodiging
Antwoord van Gordon Rigg Garden, Home & Leisure
*Mr Garner - we are very sorry, we don't seem to have received an email from you*
Thank you for taking the time to leave this review. We’re very sorry to hear that your visit to our garden centre café on 1st February was disappointing, particularly as you’ve enjoyed previous visits with us.
We regret that the pie of the day did not meet the standard you rightly expected, both in terms of quality and temperature, and we understand your frustration given the price paid. This is certainly not the experience we aim to provide, and your comments about the filling and the chips have been shared with our kitchen team so they can be reviewed and addressed.
We value returning customers greatly, so it’s especially disappointing to hear that this visit fell short compared with earlier ones. If you would be willing to contact us directly, we would welcome the opportunity to discuss your experience further and try to put things right. Please email info@gordonrigg.com.
Thank you again for your feedback — it helps us improve, and we hope we might have the chance to restore your confidence in us in the future.
Really excellent customer service today…
Really excellent customer service today at the Rochdale store from Anthony. This year I went on my own to pick a Christmas tree as my partner has broken his arm and had been worried about picking up the tree and getting it in the car myself. Anthony was approachable and friendly and could not have been more helpful. He went out of his way to help me to choose a tree, trimmed off the surplus branches at the bottom of the tree and then put the tree into my car. 10/10
5 december 2025
Review zonder uitnodiging
Poor products, several times bought Christmas lights that are faulty. Taken back for a refund and treated like a criminal. Wouldn't buy again
Poor products,
15 november 2025
Review zonder uitnodiging
Antwoord van Gordon Rigg Garden, Home & Leisure
We’re very sorry to hear about your experience, and we appreciate you taking the time to share your feedback. We understand how frustrating it is when a product doesn’t work as expected—especially seasonal items like Christmas lights.
We’d like to reassure you that we source all our Christmas lights from reputable, long-standing suppliers who meet strict quality standards. Faults can unfortunately still occur, but we always aim to resolve these quickly and fairly.
It’s also concerning to hear that you felt poorly treated when returning an item. That is absolutely not the standard of service we aim to provide. We will be reviewing this with our team to ensure all customers feel respected and supported.
Thank you again for your feedback.
Terrible cappuccino I’d forgotten how…
Terrible cappuccino I’d forgotten how bad it was must make a note never to visit again
31 oktober 2025
Review zonder uitnodiging
Antwoord van Gordon Rigg Garden, Home & Leisure
We’re really sorry to hear you didn’t enjoy your cappuccino on your recent visit. We use Rijo beans, which are generally very popular with our customers, but of course everyone’s taste is different.
If you could please email us at info@gordonrigg.com
to let us know whether it was our Bistro, Café or Tea Room that you visited, we’ll be happy to check the coffee machine settings to make sure everything is working correctly.
Thank you for taking the time to let us know — your feedback helps us keep our standards high.
Trustworthy
They were able to reassure me that I had done the payment correctly. The gift voucher arrived promptly just as they had said
29 september 2025
Easy to order and quick delivery but…
Easy to order and quick delivery but they delivered to the billing address and not the shipping address. Had to be reposted. They did refund the delivery charge when I contacted them.
15 september 2025
Staff really keen to help but the store procedure for online orders was a shambles
Ordered online, that was easy.
Email confirmation of my order, no collection instructions. Left it 5 days, no further contact, went to the store to see if my order was in.
Customer services had no idea as it was Saturday - collections people only work Mon-Fri. She called for Tim to help. Tim didn't know the procedure or where my order might be either. A third staff member arrived who also didn't know but commissar a hunch and came back a while later with my order.
6 september 2025
Antwoord van Gordon Rigg Garden, Home & Leisure
We are sorry to hear that you had a negative experience when shopping with us online. I can see on our system that you placed an order with us on the evening of the 2nd September and that your order was processed and pulled on the morning of the 3rd September. Your order was then marked as completed on our end which should have then triggered a second automated email which informed you that your order was ready to collect. I can only assume that this went in to your junk folder and so was missed. Your order was waiting for you in a designated collections area within our stores and so I'm not really sure why there was an issue retrieving your order for you. We will make sure that additional training is put in place for any member of staff who works on the customer service desk so that they know the procedure which is already in place. We apologise for any inconvenience which may have been caused and hope that this has not deterred you from shopping with us again in the future.
Well worth a visit!
We've been looking for a garden trough for a while and finally found one online at Gordon Rigg , Rochdale , it was easy to order and pay for. We had a lovely lunch in the cafe, followed by a stroll round the garden centre, bought some plants of course, all the staff were very friendly and helpful.
22 augustus 2025
Said In stock on-line
Said In stock on-line
Had email confirming my order
Lady said it won't be here till next day
She had no empathy for my wasted journey
19 augustus 2025
Antwoord van Gordon Rigg Garden, Home & Leisure
We are very sorry to hear that you had a negative experience when shopping with us online. I have looked in to this and it seems as though the item you ordered from us was in stock at our Todmorden branch and needed to be sent over to our Rochdale branch for collection (our website pulls stock levels from both branches). I can understand the confusion that you received an order confirmation and therefore presumed that your item would be ready for collection. When we receive an order for collection the order is processed and we make sure the stock is available in the correct location, once that has been done we mark the order as completed which then triggers another email which says 'your order is ready to collect'. We are very sorry that you had a wasted journey. We will look for a way to make it clearer that the 'ready to collect' email must be received to ensure that an order is ready to collect and avoid disappointment and we will speak to our staff to offer additional training for instances where disappointment has been caused to a customer to ensure that this is dealt with in the correct manner. We hope that this has not deterred you from shopping with us again in the future. Once again, please accept our sincere apologies.
Very disappointed
Up to now, the 25th August, the voucher I ordered has not been received by the recipient. On phoning Gordon Riggs on 22 August, I was told to wait until the weekend. I paid an amount of £1.99 for Courier service so this is very poor service on the part of Gordon Riggs. As time goes on my gift is losing its impact as it was for a special lady who did me a favour and who actually lives in Todmorden where Gordon Riggs are!!
17 augustus 2025
Antwoord van Gordon Rigg Garden, Home & Leisure
We are sorry to hear that you had a negative experience when placing an order on our website. I can see that you ordered a gift voucher with us on Sunday the 17th August and that we posted it out to you via Royal Mail 1st class post on Monday the 18th August. Unfortunately Royal Mail's 1st Class post aims for next-working-day delivery, including Saturdays, but this is not guaranteed, and delays can occur. Royal Mail do not consider post to be lost until 10 working days after the item was posted which is why we asked that you allow the post a little more time for the gift card to arrive before we posted a new gift card out to you. With regards to the cost of delivery, a first class stamp now costs £1.70 which means we charge 29p to process the order, pop it in an envelope and take it to the post office. We then rely on the Royal Mail to deliver the post and so when we hand our post over to them unfortunately it becomes out of our control. We would of course have reissued you with a new gift card and posted it out to you should you have required but I believe after waiting until after the weekend you requested a refund instead which we processed for you straight away. We hope that this experience has not deterred you from shopping with us again in the future.
very satisfied
easy to order on line and quick delivery also instructions of where to leave the order were followed.
7 augustus 2025
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