Allen and Harris Reviews 

Ria and Ellie of the Barry South Wales branch were very helpful and patient in my recent house purchase, they were always polite and answered emails and telephone calls promptly, nothing was too much trouble for them.
Thank you ladies.

7 months. 7 months we have been in a chain with a property being marketed by Allen and Harris. Twice they have failed to complete due diligence on buyers. Twice their in-house mortgage broker has lied about mortgage offers for buyers when underwriters have turned them down. I wish I had known that their business practices were so appalling I would have rejected an offer on the basis that they were representatives of someone in the chain.

I was very impressed by their friendliness and professionalism. They were also very patient with my constantly bothering them. Well done Jack!

Like so many poor reviews here I had the same experience with the Devizes office, they were slow to get the property on the market, Lee Hodges the manager took awful photos so I provided them myself until I was offered a professional service for free. They initially marketed the property to the wrong group until I suggested it was suitable for an investor, bingo, we got a buyer! Here it went terribly wrong yet again, I was told the buyer could get this done by 5th April! 20th May after 4 months, empty property, investor to investor, in fairness I think the buyers had been stitched up with a trainee solicitor. However, I had to escalate my concerns to the area manager, Helen Crofts, who did monitor the case on & off, I asked that my property went to another office but this didn't happen either. All in all a very poor unprofessional office & company, worst I've ever experienced in 30 years of property sales & purchases, certainly wont be using or recommending them in the future.

Where do I start? What an unprofessional shower the westbury office are! It started with them booking the wrong photographer for listing the property (wrong camera so we had to go through 2 photography sessions). Branch and assistant managers turning up late for viewings. Turned branch manager away as he turned up half way through me showing a purchaser the house, so I thought no point in him being there half way through. Potential buyers not vetted properly or checks in place to make sure they already had a mortgage in principle from a lender. I’m sure they just let anyone with a pulse view the property. Last insult was 2 offers received and not one was negotiated to nearer the property asking price. Why appoint a “negotiator” if they can’t negotiate. Total waste of time appointing this company in my view!

I'd like to give them no stars. Incompetent nepotistic muppets. Their 'management' lol of my Cardiff property cost me at least £13,000 of additional work. A simple render crack and shower leak wasn't identified for over 11 months inc over winter, inappropriate contractors invited to quote, the tenant was ignored, I wasn't informed and it wasn't until it was such an issue that the tenant got the council and environmental health involved that it was determined that very costly repair works were required.A&H offered me a goodwill settlement of £150 hahahahahahahjahahahhhaahhahaahhahahaahahhahahahaahahhahahaahhahahaahha

Told I was not allowed to view a property until I had signed up for their mortgage service.

Managed to work my way around this and view the property. Put an offer in, which was accepted. They then put the property back on the rental market. Ok fine, but they did not inform me of this and continued to pressure me into using their services. All they are interested in is your money. 0/5.

sold my house through allen and harris. intial estimate was higher than anyone else's, it should have rung alarm bells. I went with them but after two months no offers so had to drastically reduce the price. Once the sale was agreed they only seemed interested in the buyer. Had a weeks notice to move out as they were bending over backwards for the buyer. All in all a very miserable experience that left me feelinh ripped off and used

Gutted I have to even leave a 1 star a a review.

I recently viewed a property, the salesman had very little knowledge about the property. However I did proceed to call and put an offer in as soon as we left, I was met by difficult and belligerent staff who refused to take my offer and insisted the only way to place an offer was with the branch manager.

Obviously at the point of which I called she was not available, my husband called an hour and a half after me and still no call back or availability, I finally heard back on Monday afternoon.

The call was rude and curt my offer was sniggered at, the response being well I suppose I’ll put it forward.

I then found out on social media I was not successful with my offer. I am yet to have any communication, having been looking for a while, and the market the way it is I can honestly say I will NOT view anything else with Allen & Harris, and will continue to share my utterly diabolical service with friends and family. This experience was with the Swindon branch

Booked a viewing for a property we were interested in buying which was promptly canceled without a call to explain why, but my wife and I have had multiple calls every day for two weeks pestering us to sell with them. Bordering on harassment if I'm honest. I've asked them to remove our contact details from their database, but the calls continue. Contact Rettie instead, they're good people. These guys appear to be so desperate for business, quite the red flag

Very very disappointed with Allen & Harris Westbury. Extremely poor communication skills whilst selling your property! You have to repeatedly ask for updates.
They allow long lapses with communication with yourself and the buyer of your property which results in endless unnecessary delays.
We honestly feel they concentrate on obtaining new business but once you’ve signed their contracts they do not have sufficient staff to even manpower their local offices.
Sadly I wouldn’t recommend this local office as it’s been completely frustrating to work with the team.
However, the sales person who originally came out to value our property was indeed courteous and professional and I’m afraid it ended right there.
We paid over £5,000 in fees where as our solicitors did most of the sales coordination work. Allen & Harris didn’t even give us a courtesy call to let us know that we had finally completed and we’re about to release the keys.

A big thank you to Maisy for her kindness, patience and professionalism throughout our buying experience this week. We are moving into Shepton Mallet from Jersey (although my husband was born here) and only had a week to view properties during half term as I am a teacher. On arrival we didn't think that we could be in a position to put in an offer as although we have sold a property at home it hasnt been fully processed....Maisy has made this totally possible for us and we are now really excited to start our new life here soon.
Olly was also great at the start of this weeks journey and yesterday when offers were being discussed.
From beginning to today when our offer was accepted we have been 100% happy with Allen And Harris.
Thank you all 😚

We recently sold a property with Allen & Harris Witney. From start to finish the agents were professional, knowledgeable, responsive and dedicated. They worked relentlessly to seek a qualified buyer, for a very fair price in a short time period, particularly amiss pandemic.

We must add that Mr Alexander Chappell, in particular was invaluable (and exceptional) throughout the entire sale process. And even post-sale! Alexander is very very reliable, efficient and organised, and his communication skills are top notch. Whether we needed a quick answer to a question, detailed email or a phone call to explain an intricate process - he was there to ensure our understanding and satisfaction. Moreover to all professional qualities, he defines a decent person . There is no other sales agent I would rather have had representing my family and I. A true asset to this particular firm. We just cannot say enough.

Thanks again
Hazel & family

I booked a viewing of a property at Auchinleck, East Ayrshire at 2pm on Wednesday 9th February. Estate agent appeared five minutes late with the wrong keys; access to the property was not possible. The person blamed a colleague for giving her the wrong keys. Performance of Allen and Harris deemed unprofessional. One star rating not deserved.

Allen & Harris FROME

(Rory Sloan) was asked to write a letter by a potential buyer of a property not even on Allen & Harris’s book (!).

Allen & Harris provided their ‘view’ on the saleability / value of a property to suit the buyers agenda, but they had never ever stepped foot in the property!

The prospect buyers intention was to use Allen & Harris’s feedback to reduce the sale price.

Rory Sloan mentions that he’s not visited the property in the letter before giving his opinion on the value - it’s comical!

The letter from Allen & Harris just served the private buyer and caused a lot of stress for the elderly widower selling the property.

Rory Sloan should have done his research or not got involved. Allen & Harris was not even the agent selling the property.

This was immoral & disgraceful business practise- both the buyer and Allen & Harris should be ashamed.

Had a pleasant tour around property with Rob Watson.

Rob Watson was very accommodating from start to finish and answered all the questions in an email shortly after, 10/10 service!

AVOID Cardiff Roath Lettings. Quick to take your money but don't provide a professional service. My tenant resorted to calling in the council because of damp issues that weren't assessed correctly, mainly because the contractors weren't fit for purpose and failed to identify simple issues that had a simple fix. Instead my poor tenant had to suffer for over a year whilst my property deteriorated and AH muppets sat on their laurels doing FA. Needless to say I wasn't informed about the extent of the issues until my being served with a notice of improvements by the council and a hefty £11,600 bill for repairs, repairs that wouldn't have cost a tenth of that had the tenant been listened to and the repairs had been correctly assessed in a timely fashion. Plus, I lost 2 months rent. Allen and Harris, even though they admitted that Callum Reid hadn't exactly done a good job, wouldn't even refund the management fees dating back to when the tenant reported the issues. BUT, as a goodwill gesture they offered me £500! Whoopee

The Cardiff roath office couldn't manage a 'proverbial' in a 'proverbial' house. Incompetent staff and incompetent profiteering contractors, unfit for purpose. Why would an agent instruct a landscape garden company to look at a damp issue??? Nepotism perhaps?

Very bad experience from the real-estate side as a buyer (fair service as long as it concerns the mortgage advisor).
Agents seem to be very concerned only about fees and timing without providing any meaningful guidance or actual service. The purchasing process was totally transparent. The communications were highly problematic. The solicitor that they have recommended to us was totally passive. They left us with major unsolved issues.

Office: Allen and Harris - 183 Cowbridge Road East
Canton CARDIFF CF11 9AJ