Alliance Parking UK Reviews 

Parking at Daymer Bay car park this evening for a short walk we could not avoid the feeling that Alliance Parking UK are absolutely determined to do everything possible to catch you out.

Beware that there is a significant additional cost for paying by card or on the app compared to paying by cash. These charges vastly exceed the actual transaction cost of processing a card or online payment, and as such would be illegal in many other industries.

Also the £1 for 1 hour option is only available from the machines in the car park, not the app, and what’s more, only for cash, not card, and then only for an actual £1 coin. Ridiculous.

Even worse, they consider the clock starts ticking on your car park time as you drive into the car park, even though it may entirely legitimately take several minutes to park and try the app, give up and walk across the entire car park to get to the machines at the entrance, and pay with cash. Of course the ticket you buy from the machine is time stamped with the time you pay, not the time you arrive, even though you have provided a reg number to buy the ticket so they could work it out and tell you the entry time on the spot if they wanted to (NB they could also help you out and tell you if you have accidentally entered the reg number wrong, but of course they do not… rather I imagine they just rub their hands with glee and prepare the penalty charge notice to send you later, at the same time as you are paying them a fortune for parking your car, despite that fact that it has cost them no more or less because you might have made a mistake on your reg number!)

I think you would be hard pressed to find a company that is less interested in providing a positive experience for their end users, although I presume the private landowners they serve do rather well out of their underhand tactics.

Drove into Daymar Bay car park in Cornwall, only wanted an hour's parking, downloaded app, would not accept payment for 1 hour on app!, so went to machine, but would not accept credit card payment for 1 hour (I do not carry cash - always pay by phone). So left car park, and got a £60 fine - I didn't even park. Web site does not allow appeal.

What a vile company to deal with. We stayed in Looe and had a wonderful time but parking is a nightmare. Alliance Parking have it sown up and the locals hate them. We parked every night but one night our ticket managed to get flipped over (probably when we went back to the car and the wind blew it) so we ended up with a ticket. I appealed it and proved payment but they don't care in the slightest. Cornwall - you need to do better than use scum bag companies to deal with your dear guests. They agreed I'd Paid but said I wasn't showing the ticket correctly. No interest in helping when issues happen just rude and ignorant company who couldn't give a s...

My vehicle was pictured entering Seaview Car Park and again on exiting, a while later. The terms and conditions are only visible once you’ve entered and passed the camera, the moment from when their “clock is ticking” and they say the parking period has commenced and even before you’ve parked and seen that there is a sign! It therefore follows that the car park operator is endeavouring to apply the conditions retrospectively which haven’t been agreed by the car park user and legally are accordingly not enforceable. Further there is no contract between the operator and the user if there are no spaces available - “consideration” has to be afforded in this regard, ie. they provide a parking space and the user pays for it. No available space, therefore no consideration by the operator. In addition I understand that there exists a “right of way/access” through this particular car park to a residential road beyond. Please consider: How does the camera(s) discern that you’ve parked, as required; simply driven in and out owing to there being no available parking space(s); accessed the residential road beyond? If the camera(s) or their operator cannot determine the correct option then, I would contend, that the parking company has no entitlement, notwithstanding what their signage states. The “contra-preferendum” rule can apply in this instance, placing the burden of proof on the parking company to establish that the other party is culpable and not for the user to establish otherwise. Accordingly any charges raised by way of a PCN or other device are essentially not enforceable, for the reasons stated above in respect of this “amenity”. The words “percunary deception”, ie. fraud, come to mind, but that might be too strong a verdict.

We parked at Polzeath having travelled 4hrs 30 min and stopped to pick up some food etc. we paid £1 at the meter but the pay meter would not issue our ticket and the machine would not give back the £1 that we had inserted. They took money from us but because their machine wasn’t working properly we ended up with a £100 PCN. I appealed but they couldn’t care less and our appeal failed. Utter disgrace. They have literally stolen from us

Sat in my car for 10 minutes outside Academy in Barry, didn’t even get out of my car as my friend called to cancel. The joker took a pic of me in my car I didn’t even see him and found out weeks later. Appealed but they weren’t having any of it. £60 fine for a 10 minute stop.. completely unreasonable, especially as other spaces were still available. Should not be allowed to rip people off. Won’t be going there again, which is a shame as the coffees great.

5 min to late and i have 60 pound penalty

I paid for a 4 hour ticket at a cost of £5.50. My stay exceeded this by 18 minutes and I received a £100 fine (reduced to £60 if paid within a set time) This is totally disproportionate to the "offence". It is disgusting that a private company can behave this way. This will encourage me to find parking on public roads and upset residents rather than use paid for, desiginated parking. Poor reflection on Cornwall council as well.

This company is pretty much the same as the wheel clampers of old.
Avoid their car parks.

10 minute's over equal's a £100 fine!

A scandal the council should act on.

SCAMMERS,SCUM ...AVOID THESE CARPARKS AND PUT THEM OUT OF BUSINESS.Would give them no stars but won't let me. I wondered why carpark was empty on a busy Easter week .I now know why,18 minutes £60 fine.I am a Disabled badge holder and needed the toilet.BEWARE!!!!!!!!

Alliance parking is running a business making money from holiday makers overstaying their parking. They operate a zero tolerance service that causing misery to thousands of holiday makers. Councils should think again if this is a good idea considering the long term implications. I encourage you to voice your opinion directly to the owner of alliance parking. Contact details are below.

KEVIN MCMANUS - OWNER

Unit 1a Newquay Road, St Columb Road, St Columb, England, TR9 6PZ

An extortionate penalty with an app that did not work. This is an unethical company that should not be allowed to trade.

Same old same old from this scam company. Bought ticket in poorly lit Looe carpark. And yes stupidly placed ticket upside down on windy night. Still have ticket but cleverly written wording states displayed properly or fined. Leaves a very bitter taste as was only there to do a charity gig. Have I appealed ? What's the point? Very damaging company for local trade.

Absolute rip off merchants won’t be going to Perranporth anytime soon, bought a ticket, very windy day and evidently it flipped, could clearly see ref no on the back side but obviously jobs worth to check that, ruined a long awaited break and put me right off Cornwall

Firstly we realised we were in a carpark that as soon as the camera picks you up you will be charged so even if you come in to look at the tarriffs you will be charged so you have no choice but to stay.
And then of course the two machines were not working, form what I have seen this is a common occurrance. So you are forced to use JustPay, things get even worse!!. At Polzeath they only give you two options which do not match the published tarriffs from Alliance. I am not sure this is legal, to publish a figure to entice people in but then not have it available but they don'y get care as long as they continue to make a shed load of ,money.. And Justpay say its nothing to do with them as the fee they charge is set by Alliance and is not representative of the published tarriff

I've also been scammed by Alliance Parking. I hope that any business considering outsourcing to them reads all the reviews about problems caused by this outfit. Any coffee shop etc who uses this firm will undoubtedly lose goodwill and revenue.

As many others have said, an absolutely terrible company. Charged £100 for a 13 minute over stay at Polzeath. Lesson learned - I will be avoiding using any car park run by these sharks in future

Biggest disgrace I have ever seen. Took the wrong turning so turned around in the car park then received a £60 charge a few days later. Was going to appeal but after seeing all the reviews I thought there was no point. Cheers then

Looking at all these reviews is making me so angry! We paid to park at Daymer Bay on New Years Day (should be exempt on bank hol… but we accepted it was a tourist car park and paid) I have the proof of payment on my bank statement and also the ticket (although water damaged you can still see the date) and yet still these scammers have insisted we didn’t pay to park. Don’t know what to do now, feel angry enough to appeal again. Total con!! They allege our reg was not entered. Our reg is stupidly easy and I am convinced I entered it correctly. I used the machine deliberately instead of just park as my mobile reception was dodgy. Furious. How are this company allowed to operate! Are they being investigated or are enough people paying the £60 to make this scam worthy to continue? Disgusting.

We parked in Milford Haven Quay. The car park was empty due to it being a foul night. Reportedly our back wheel was over the white line of the box.
These type of companies are the scum of the earth and the appeal process is a joke! I am writing to the CEO of Milford Port Authorities to let them know the type of company they sub contract parking to! If they wish to promote tourism to the area think again !!