Allianz Assistance Reviews 

A completely pointless organisation.
Usually forced upon a consumer as part of a separate purchase, whose cost has been inflated to cover this outfit's lousy offering.
In the first instance they will fault to deliver the service contracted, in this case roadside assistance. The techs are ineffective, IT illiterate [tricky when relying on diagnostic laptops], and will complete the required paperwork necessary for the next stage of the job, especially if an alternative to the time to do that is knocking off early.
Then when the customer is further inconvenienced due to Allianz's negligence and files a complaint, they will selectively interpret said complaint to somehow construe completely different events, thus failing to acknowledge any error on their part.
When you revert to correct them, you will be waiting months for a response.
They get their money through third party contracts so absolutely no incentive to deliver the service as advertised, as their actual clients are not impacted by the dismal service.
Absolutely useless.

I'm pretty sure this is a scam company.

Paid for missed event insurance for festival tickets just in case. Unfortunately had a massive flood at work the week of the event so needed to stay home to fix that. Because the flood happened more than 12hrs before the festival they wouldn't cover. What the heck! Why offer cover if you don't cover. Total rip off. AVOID THIS COMPANY.
Also took them the best part of 4 weeks to tell me that I won't be getting my money back. Fuming!

My daughter had an ear infection whilst in Turkey. She required her ears examining, and flushing, and needed drops and antibiotics. I couldn't believe this cost a total of £850. Whilst away, I read the feedback on Trustpilot and was not filled with confidence at all about getting the money back due to have negative this was. I can honestly say the service I received since putting the claim in and the communication has been brilliant. I received the money back (minus the excess fee) and all within a week or so. Thank you, I will be using this company again!!!

Booked tickets for an event and paid extra for the insurance which was with Allianz.
Found out 50 days later got the good news that my partner was pregnant. Due date was right before the event but due to having c-section before, she would need to have c-section again, which is a long recovery time. Contacted Allianz as pregnancy was listed as covered and they said I need to fill out the claim online. Got to the final bit of the online claim form and it’s requesting 9 documents to be uploaded! Some of which I wouldn’t have because they’re irrelevant to pregnancy but I can’t complete the claim without uploading them all.
For a company to make it this hard to claim, it absolutely reeks of scam and I won’t be using them ever again

Air France lost my suitcase for 2 days. I open a claim to get 86 euro back for basic expenses, and I am still waiting for an answer (8 days after).

You’ll be on hold for 30mins they’ll take your policy number and mysteriously the phone will happen to cut everytime. They try to demoralise you so you give up with trying to get what is yours. Instead keep log and send them that as you’re entitled to any distress that they’ll put you through too.

Booked the insurance with Allianz
via Eurostar.
Our train to Paris from London was cancelled 3 hours before departure as a result of a fault in Paris station.
Due to the cancellation being so close to departure we were unable to cancel our hotel booking and thus were charged by the hotel. We were unable get to Paris
through no fault of our own. Allianz refused to cover the cost stating it was not a natural disaster. Awful, that such a large organisation acts in this manner. I would avoid booking this insurance. I’m shocked Eurostar has partnered with them. Book alternative insurance.

Phoned seven times to discuss a warranty insurance. Cut off seven times after being on hold for upto 25 minutes each time. Phoned customer services three times. Twice they redirected me to the original phone line where I was told that waiting time was 30 minutes each time. Third time I was on hold for 10 minutes and gave up. This shower wasted three hours of my day and I still haven't sorted the problem with the policy. Absolutely useless

Had an issue with damaged baggage, rang up this morning and spoke to a very rude woman who told me as excess was £75 and my bag was only £35 then it wouldn't be worth it. I didn't have a problem with this as I have made a claim to the airline but she spoke in a patronising and unhelpful manner. I was just checking to see if my policy covered this instead.

I said I didn't appreciate her attitude and wanted her name to make a complaint, which she didn't give.

Not happy with the attitude of the customer service of this insurer and she needs to be retrained on how to speak to people with a friendly attitude.

I purchased travel insurance from Allianz for a trip to Paris, which I had to cancel due to a medical issue — my doctor scheduled a routine follow-up for my cancer recovery on the very day of departure.

Allianz refused my claim, calling it a “pre-existing condition”. This was not a sudden illness, but a scheduled medical necessity. Their lack of empathy is astonishing.

To make matters worse, I was asked to complete endless forms, which were then changed, forcing me to repeat the entire process — all seemingly designed to delay and ultimately deny my claim.

This has been an appalling experience. I strongly urge others not to rely on Allianz. They will look for any excuse not to honour legitimate claims.

#Allianz #TravelInsurance #CancerSurvivor #AvoidAllianz #InsuranceScam

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Travel insurance through this company is not good, they charge £75 per person excess charge and wNt fully detailed reciepts and bank statements for items of clothing that got damaged, as shown with photographic evidence, obviously they try to make it too difficult to bother clsimi g, this insurance is part of Nat West Black account, a total waste of time, avoid at all costs.

Disgraceful way I have been treated. I had to rush back home from Canada to thankfully see my father before he died in hospital. I had 2 non refundable hotels booked in Iceland for the princely sum of £300. They are claiming I knew he was dying (which is true) although little did I know he would pass so quick from bowel cancer. I did manage to postpone the 3 day trip with the travel company in Iceland (£1900) which I obviously haven’t claimed for. Absolute scumbags in my period of grieving. NatWest should be ashamed of having their name associated with this disreputable company.

If there is minus stars i would choose. Terrible claim system to make it almost impossible to claim anything i had travel insurance with KLM my luggage arrived damaged and allianz asked for documents thats impossible to obtain. Do not waste money or time to book any insurance with them

Absolutely disgusted!!
Booked tickets for a concert however have had to change plans as a result of me being diagnosed with cancer and having to go through chemotherapy for 3 months.

My wife requested a refund as per the insurance we took out and was declined saying that my cancer is classed as a pre existing condition as a result of my first cancer diagnosis in 2022.

WTF????
Are these people for real?
I am absolutely flabbergasted and would NEVER use this company again and urge anyone to NOT take out their cover!!
Disgraceful!!!

SCAM!
I bought missed event insurance from Allianz through ticketmaster. Allianz never respond to any emails to claim, they are a scam and Ticketmaster don't help! Save your money and don't use Allianz!
Update: I left a review on their Facebook page and a man called "MANAGER MARK RONALD" tried to ask me for personal information on a facebook message. Don't give these scammers your personal details, this is a fake profile

When booking a trip to Paris on the Eurostar, I took out travel insurance with their insurance partner, Allianz Assistance. Unfortunately, when I turned up at St Pancras on 7th March 2025, all Eurostar services to Paris were cancelled due to the discovery of a suspected WWII bomb near the Gare du Nord station. Eurostar gave me an immediate full refund. Allianz Assistance, however, refused my claim for reasonable trip cancellation costs citing an 'act of war' exclusion in their policy. They didn't even offer to reimburse my insurance premium despite the fact that the abrupt trip cancellation seemingly placed them under no risk whatsoever. I would recommend that you go elsewhere for your travel insurance.

When I had my accident, the immediate response team was pretty good and followed up. What I didn't like then was that they mostly would just talk to you on the phone and I didn't have much in writing which could bite you back when they 'allow' you to do something but later might still charge you for it. The claims department -apart from my initial contact lady - was terrible. Slow moving, holding things up, not accepting that Ryanair had wrongly emailed me but they wouldn't even accept my bank statement nor the screenshots from my app instead. Anyway, overall not all that great sadly. And I wasn't even claiming much money...

I can only say don’t buy there insurance to cover a missed concert , I bought insurance for two tickets and have not received anything other than stupid questions , I have forwarded all papers from the hospital that treaded me the day I should have participated the concert , but now 21 days after still no agreement to pay back my money, do yourself a big favor keep away from these hustlers they won’t pay anything.

I purchased tickets through Ticketmaster with insurance, fully expecting to be covered in case of any issues. However, despite having insurance, my claim was rejected when I was unable to attend the event. The reason I couldn’t attend was not due to event cancellation, but because the event organizers (along with Allianz and Ticketmaster) decided to overbook and subsequently refused to let more people in.

It’s extremely frustrating and disappointing that I’m being caught in a blame game between Allianz, Ticketmaster, and the Mayor of London, none of whom have taken responsibility for the situation. The insurance I paid for turned out to be useless, and I was left without any recourse or support.

This entire experience has been a total disgrace. The lack of accountability and transparency from all parties involved is appalling. I would highly recommend caution when booking through these companies, especially if you're relying on insurance for peace of mind. I will definitely be thinking twice before using their services again.

We booked tickets to see a concert. We took out insurance to cover if something occurred to prevent us from attending. We have a genuine claim. When we contact them to make a claim they will not even take any details - they automatically told us to contact the ticket agent TICKET MASTER. When you contact the TICKET MASTER. They too will not help and tell you contact the ALLIANZ ASSISTANCE. I can see no refund coming.