Allianz Assistance Reviews 

I had a cancelled Easyjet flight out of Cyprus to Liverpool airport on 27th June. Was delayed more than 24 hours and had hotel and taxi expenses associated with my delay until I managed to book another flight to Manchester next evening. It cost me in total £630 in expenses and thinking that Allianz through my Lloyds Bank account would cover it so no worries. When I submitted my claim on return they refused stating that they do not cover cancelled flight costs and expenses because I did not pass through security and the flight was cancelled due to air traffic control. I have had insurance with Lloyds bank for decades so now I shall be looking elswhere. DO NOT take out cover with these people and make sure if you get Insurance your are covered for ALL EVENTUALITIES. Beware of the small print.

Terrible customer service. It is clearly routed to an Indian call centre. Background noise on their end made it so hard to hear. I wanted to inform them of a medical condition that had come up since my purchase but couldn't fathom if they had taken note or not as they didn't ask for any details. I will not purchase this insurance again as it seems a bit suspect.

I have insurance with them . Unfortunately, I experienced a significant theft valued at several thousand pounds. Despite diligently submitting all required documentation, including a police report and receipts, over the past two years, they have consistently failed to provide any compensation. Their repeated requests for redundant information and their unprofessional handling of my case have been exceptionally frustrating. Furthermore, they requested non-existent details from my bank records, demonstrating a lack of competence. After extensive efforts, their offer of a mere 300£ settlement is wholly inadequate given the value of the items stolen. I strongly advise potential customers to avoid this insurance provider.
I urge everyone to steer clear of this company. Their lack of professionalism is beyond comprehension.

Shocking event insurance. I purchased this for an event that was cancelled and wanted a refund and to cancel insurance I was given less than a third of what I paid and basically told because I was refunded they would only refund premium. It took so long to get a response that I dread to think of I were to make a claim. I will never use this company again. Awful slow service that even the most patient person could not tolerate.

My mother was unfortunately unwell and we were unable to make a concert. I contacted Allianz due to having ticket insurance and filed a claim with all documentation required. My claim was accepted and a payment confirmation for a full refund was sent... Sounds great right? WRONG. Payment confirmation states 5-10 working days and here I am 3 weeks later still chasing my refund.

After today that will be 5 emails, 4 calls speaking to 9 different customer service representatives, being passed pillar to post as well as one of them saying "Well call back again next week" and hanging up the phone. Also the constant sentence of "you were refunded the amount 25.06.24 and it has settled", clearly it has NOT as I would not be wasting my time contacting your useless customer service team. This was an amount of almost £200 and it seems Allianz think passing you around will make you leave it alone and let them get away with stealing your money.

After no resolvement from Allianz I have now had to open a claim case with the Financial Ombudsman. Do NOT use Allianz for any ticket insurance, they will scam you.

Terrible company. Have been paying for travel insurance through Allianz for years yet, the moment I get a health issue all cover is withdrawn. I found cheaper better cover elsewhere with the post office. So I suggest you don't use Allianz as they are total pants.

I have travel insurance through Nat West and you would assume they would only use a good insurance company. Today I made a claim because my flight was canceled for the accommodation and travel. i.e. to the airport and back, and guess what they don't cover my accommodation refund, a travel insurance that doesn't cover something with Travel, you couldn't make it up, best advice was ask the airline to pay for my accommodation. Nat West you need to get someone else for your customers.

I upgraded my Lloyds Bank account to a Platinum account to take advantage of their travel insurance, trusting that Lloyds Bank would only partner with reputable companies. Unfortunately, my experience with Allianz, the insurance provider, has been terrible.

My phone was stolen abroad, and I submitted a claim on May 30, 2024. Since then, I have received no correspondence from Allianz. When I called to follow up, the agent assisting me seemed completely clueless, repeatedly asking what I had submitted while looking at my file. This happened multiple times with different agents, each promising to call me back with a definitive date for my claim resolution. One agent even mentioned they couldn't provide a timeline because it depended on the number of claims they had, saying it could take one, two, or even three months.

Three weeks later, I finally received an email stating that they were looking into my claim and would get back to me. Frustrated with the lack of communication and professionalism, I have since downgraded my Platinum account with Lloyds Bank and filed a complaint with them. I chose this travel insurance based on Lloyds' recommendation, but it feels like Allianz is run in a completely disorganized, untimely and unprofessional manner.

Avoid, avoid if you value your time, money and peace of mind.

Wish I could give this company 0 stars. Purchased insurance for a concert with ticketmaster who use Allianz Insurance. I was unable to attend the concert due to a serious medical emergency and have been trying to get a refund. The two companies have been sending contradicting messages regarding lots of excessive documentation that they 'require'. They are purposefully lengthening the process of requesting a refund and making communication more difficult so that people will give up on their claims and let the greedy companies keep their money. Both companies should be ashamed of themselves.

Due to my brother suffering a catastrophic bike accident we had no option but to change our plans for our upcoming holiday.

Travel agent gave us the option to move it to a different date at no extra cost.
However we wanted to double check we would be fully covered with Allianz if we cancelled holiday. We told on two separate occasions that we were covered including our 7 and 10 year old daughters.
We were reassured and decided to go ahead with cancellation knowing Allianz would cover the loss.

When we got our final claim through I was shocked to see that the children weren’t included in the cost- they then informed us that the children were NOT covered. Even though they said they were on two separate occasions.

Due to their misinformation we have had a financial loss of over £400 on top of the devastation we are dealing with my brother being in a coma.

I’ve complained and they won’t fully take responsibility for their mistake and instead have offered £100 as a good will gesture.

My argument is- if we had been told the children weren’t covered, we wouldn’t have cancelled the holiday and instead moved the date. Due to them telling us something different meant they won’t pay out.

Exhausted by it all. With everything else that’s going on, I will be spreading the news on social media and to the local paper when they interview us about my brothers accident. It’s like they have gone out of their way to make our life harder right now, when we could loose our brother.

Be warned- if Allianz make a mistake, twice! And there’s recorded proof- you will suffer the financial loss.

Dodgy application when filing a claim but it worked out in the end

One star ONLY as there is not a zero star option.

Bought a missed event policy and advised it is free to cancel within 21 days.

The policy states to cancel ring a # for cancellation. Did so to be advised to send an email. Did so (in duplicate).

Read receipt received ex Allianz (Day20).

No further contact by Allianz, no refund.

Initiated credit card claim and Allianz now in touch asking whether the policy was cancelled via other means. My reply - cancelled as directed by policy cover note.

Clearly Allianz trying to avoid honouring their policies as per published material.

Misrepresentation. AVOID.

they requested holiday booking receipt and bank details i sent both 3 times and they just keep saying we ain't received them and to just wait till they do, quick enough to take money but don't like to pay it out

Dishonest company with shocking customer service.

They find any excuse not to abide by their own contractual terms and conditions to pay out on a claim. Everytime I provide evidence to the contrary they come up (after two months of zero contact) with another excuse.

Not only this but they refuse to answer queries. I last sent my evidence on 19th May. I’ve chased on the 24th, 28th and now the 5th June but heard no response. Every communication I’ve ever received from them (bar a subject access request) has been communicated via an unrecorded phone call from the dealership.

It all feels really disingenuous and dodgy.

Lost pills, had appointment and re prescribed as per their advice, refuse to claim the cost.

I always purchase Missed Event Insurance for music events. The band cancelled their tour. I tried to claim back my fees and flights in the total sum of £200.86. It isn't covered for 'abandonment'. Unbelievable. DON'T WASTE YOUR MONEY.

BIGGEST FRAUD COMPANY EVER!

I am have insurance with them through my N26 bank.

My Gucci sunglasses was broken (250€)
They are making their customers give up by keep demanding new information, they will never cover anything for you no matter how much documentation you send them. I have give up on my own case, they are draining your energy with all their unfair demands. They even asked me about things in my bank wich does not exist (and they know that)

STAY AWAY!

Worst insurance company on this planet!

Warning - Allianz are advertising single trip travel insurance for under 18's travelling alone on their website. Got a quote and checked the term and conditions which didn't contradict this, but when called they said they had to be travelling with someone over 18. You can still take this out online so please be aware.

Going out of their way to reject my claim!

Our flights were cancelled on the way home from Tanzania, with the airline offering a 10 day wait as the only alternative. Called Allianz and asked about getting home ASAP so the guy said to book the flights home and submit a claim once we landed.

Claim went in - rejected on the basis that it was an "airline" issue.

Wake up Allianz! If the airline had helped us out, we wouldn't have needed insurance to fall back on.

Not covered for delayed departure or missed departure - even said that if we had chosen the extra 10 days abroad, the insurance wouldn't cover that either.

Almost all other policies have travel disruption included (or for an additional fee), but the most expensive package we could buy from Allianz doesn't.

What a joke!

I have never experienced such terrible customer service in over 35 years working in the financial services industry.
We have travel insurance through my bank account therefore thought it would be fit for purpose, silly me. This year we had to claim for the first time ever. We had to pay up front and claim back! What if we didn’t have the money?! This was not an insignificant claim.
We have just finally been refunded after 15 weeks, the last 6 of which I was completely & constantly trying ignored. As per other reviews on here the stalling tactics, repetitive asking for info they already have, poor processes, left hand not knowing what right hand is doing etc etc. The complaints procedure does not even have timescales published. You get offered the Ombudsman services all the time, but you can’t go to them with no decision. Pathetic.
I feel very sorry for their poor phone centre staff, they are clearly trained to empathise but they have no control over the customer journey and there is no escalation process. I can only guess the turn over is high and the company should be embarrassed putting them in these situations.
As others have said, avoid like the plague unless you want added stress at a time that you are already stressed.
Allianz, if you have read all of this please don’t bother replying with the “we’ll contact you to discuss” line as you won’t and I’m not interested in anything apart from you dealing with my complaint, which is still outstanding. My payment was advised by a text! No apology. After all the nonsense. Sadly I can’t rate you as 0 stars.