Allica Bank Reviews 

1.874
TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The switch to Allica Bank was a truly great experience compared to others, the information required was easily accessible and easy to send on the digital platform, account was open within 24 hours an... Toon meer

Beoordeeld met 5 van de 5 sterren

Getting set-up with Allica was very simple and straightforward. The relationship manager Matt ran us through the digital platform, making it easy for us to order cards etc.

Beoordeeld met 5 van de 5 sterren

I was fortunate that I met Isla Everett at Allica Bank who supported me all the way through the quite simple process of opening a business current and savings account with Allica Bank. Not o... Toon meer

Beoordeeld met 5 van de 5 sterren

I rarely write reviews, but felt inclined to do so, as I am thrilled with my new business banking experience. Allica bank fits my banking needs like a glove, allowing multiple accounts, which is a mus... Toon meer

Bedrijfsgegevens

  1. Bank

Over Allica Bank

Geschreven door het bedrijf

Allica is a bank built especially for established businesses with between 5 and 250 employees.

A third of the UK’s economy depends on these businesses, yet they’re overlooked by the big banks with a service that is increasingly impersonal, inconvenient, and poor value. We're here to change that.

Allica Bank is on a mission to give established businesses the banking they deserve. That means:

  • a business current account that rewards business owners for using it.
  • a relationship manager whose name and number they actually know.
  • powerful tools and technology that make life easier, not harder.

It’s proving to be a winning combination. Allica was named as Britain's fastest-growing private company in 2024’s The Sunday Times 100, and we’re also the fastest-growing fintech in the 26-year history of Deloitte’s UK Technology Fast 50 awards. Since we opened our doors in 2020, Allica has lent over £3 billion to established UK businesses and raised £4 billion in deposits.

From our offices in Milton Keynes, London and Manchester, we’re offering business banking how it used to be, just better.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,6

Alle reviews

(1.874)

324 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

1000%Recomand Allica back

Hi, if you have a business then will advise you to opt for Allica Bank!
Great reward for all day spendings and saving account for daily needs of the business.
I didn't even hear about Allica bank until my account told me about them as I had a business bank account with a bank that doesn't offer you any savings on your money that you hold with them 0%.
I like to thank you Dawn McLean for sorting out my account with you guys!

Keep up the good work 👍🎁

30 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

From the initial introduction through…

From the initial introduction through our accountants to the meeting of Liam Conroy at Allica, who made the opening of the account effortless. Initial apprehension to start, having been with a high street bank for many years, we are now looking forward to working with Allica Bank.

7 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Exceptional Service from Dan at Allica Bank

I've been incredibly impressed with Allica Bank, especially my account manager Dan. From the moment I started the switch from my old bank, Dan made everything seamless and stress-free. He's always proactive, quick to respond to any questions, and goes above and beyond to ensure I get the best from their services such as the 1% cashback perk. The app is user-friendly, and having a dedicated manager like Dan feels like a real personal touch you don't get with bigger banks. Highly recommend Allica and Dan for anyone looking for top-notch business banking!

30 januari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Look elsewhere before choosing this despicable bank

Imagine receiving this on a Wednesday pm on the 28th January. At the time of writing, your available balance within the account is £207,717.03. Within the next seven days, please provide us with a copy of a statement (dated within the last three months) for another business bank account registered to this business, that you wish these funds to be returned to. Additionally, please ensure that you make alternative arrangements for any direct debits or reoccurring payments connected to the account. They also totally restricted the account preventing payments in and out.
This has come about allegedly because while they were happy with us depositing a lot more money, without query, when we withdrew a large sum they pulled the money Laundering Card! Since last Wednesday they have totally ignored my repeated attempt's to resolve this, I have opened another account provided with said statement, chased it up. And thankfully the funds have been moved to the New Account in the last hour.

4 februari 2026
Review zonder uitnodiging
Logo Allica Bank

Antwoord van Allica Bank

Hello Neil,

We’re sorry to hear how frustrating this experience has been and appreciate you taking the time to explain what happened.

We’re required to carry out checks on account activity from time to time and in certain circumstances, this can mean placing temporary restrictions on an account while reviews are completed. We understand how concerning this can feel, particularly when it involves access to funds, and we recognise the disruption this may have caused.

We’ve submitted a request for further information via Trustpilot, which will allow us to confirm your identity and look into the handling of your case in more detail, including the communication you received.

Thanks,
The Allica Bank team

Beoordeeld met 5 van de 5 sterren

Great Service

We were recommended to Allica by our accountants.
and introduced to Matt Dix the whole on boarding process was done after a brief call and a few emails. The account was up and running in 24 hour's with a good interest rate and a rewards plan A breath of fresh air compared to a traditional bank.

4 februari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

£25 PER Month fee slapped on

With just one email's notice a £25 PER MONTH charge has been slapped on our account. We will leave asap, but its a pain having to change all Direct Debits etc.

Allica is not to be trusted or used if you want peace of mind and don't want to have to keep looking over your shoulder.

2 februari 2026
Review zonder uitnodiging
Logo Allica Bank

Antwoord van Allica Bank

Hello,

We’re sorry to hear how disappointed you are with this change and understand why it’s caused frustration.

We built Allica’s Business Rewards Account to give established businesses better value – with great rates, powerful tools and no monthly fees for customers who maintain a balance of more than £50,000 in their account or have a loan or overdraft product with us.

To keep delivering these benefits, customers whose balance falls below an average of £10,000 in the previous month will now incur a £25 monthly fee.

We mentioned when you joined Allica, and on our website, that we reserve the right to charge fees for customers with low balances and we haven’t changed our policies. But we are implementing a fairer fee structure to make sure our customers can stay rewarded.

We emailed customers about this change in November 2025. However, it sounds like our communication may not have been as clear as we’d want it to be, so we’re sorry if this came as a surprise.

We’ve submitted a request for further information via Trustpilot. This will allow us to confirm your identity and look into the concerns you’ve raised in more detail.

Thanks,
The Allica Bank team

Beoordeeld met 5 van de 5 sterren

Thank you Agata

Agata made the onboarding for us as simple as it could be and was there every step of the way to provide support and guidance. How lovely to actually have a direct dial number for someone at a Bank!

15 januari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Deeply disappointed and alarmed by Allica’s treatment of our business

We have been long‑standing customers of Allica Bank and, until recently, believed we had found a reliable long‑term banking partner for our small business. That confidence has been completely shattered.
Without any prior warning, Allica informed us that our business account would be closed because our company no longer fits their revised internal criteria. At no stage during our relationship were we told that our business model was incompatible with their policies, nor were we notified of any changes that might affect our eligibility. To discover this only after several years of successful banking is, in our view, utterly unacceptable.
We have submitted a formal complaint and, depending on the outcome, we intend to refer the matter to the Financial Conduct Authority. We have also contacted Emma Reynolds MP, who has been tasked by the Government with examining the impact of debanking on small businesses—this case is exactly the kind of situation that deserves serious scrutiny.
What makes this even more troubling is that Allica continues to market itself heavily as a champion of small business banking. Our experience tells a very different story. To be told, with no prior consultation, that we no longer “fit” their internal criteria raises serious questions about transparency, fairness, and the true level of commitment to SMEs.
To be clear, we would actually prefer to keep our account open with Allica. However, the way this has been handled has left us deeply disturbed and has undermined our trust not only in Allica, but in challenger banks more broadly. Small businesses rely on stable, predictable banking relationships—having the rug pulled from under you like this is a real operational and reputational risk.
We await a full and detailed explanation from Allica as to how this decision was reached. In the meantime, we believe other small businesses should be aware of the potential risks before placing their trust in this bank.

3 januari 2026
Review zonder uitnodiging
Logo Allica Bank

Antwoord van Allica Bank

Hello Peter,

We’re sorry to hear how unsettling this situation has been and appreciate you taking the time to share your concerns in such detail.

From time to time, banks review their internal criteria and risk frameworks, and in some cases this can lead to difficult decisions about whether we’re able to continue supporting certain accounts. We understand how unexpected this can feel, particularly after a long-standing relationship, and we recognise how important clear communication is in situations like this.

We’ve submitted a request for further information via Trustpilot. This will allow us to confirm your identity and look into the issue you’ve raised in more detail. Once we’ve received this, a member of the team will be able to review your case and respond directly.

Thanks,
The Allica Bank team

Beoordeeld met 5 van de 5 sterren

A professional

A professional, prompt, and straightforward document — clear to review, easy to work with, and designed to support fast, confident decision-making.”

1 februari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Relationship Manager is Useless & Powerless

Further to my emails last week, I have received the below debiting my account by £25.

This really is extortion!

I followed your instructions in good faith it wasn’t my fault that your system blocked it and returned the money and prevented me from closing the account by the deadline you set. I was at appointments for my twins on Friday, so unable to repeat the whole process. I think the whole think is a con. So, what are YOU going to do as our ‘relationship manager’ to put it all right?!

While you are about it, I’d like a formal complaint raised and I am now looking for compensation for my time in dealing with this matter.

I would like someone to personally resolve the matter, transfer the money and close the account as I requested in the first place.

I look forward to hearing for you.

2 februari 2026
Review zonder uitnodiging
Logo Allica Bank

Antwoord van Allica Bank

Hello Erika,

We’re very sorry to hear how disappointing this experience has been and understand why you’ve been frustrated by what’s happened.

We appreciate you taking the time to set out your concerns, including the steps you took to close the account and the impact this situation has had. We’ve passed your details on to the relevant teams so the situation can be reviewed fully, along with your request to close the account.

A member of our team will be in touch with you as soon as possible to discuss the next steps.

Thank you for raising this with us.

The Allica Bank team

Beoordeeld met 5 van de 5 sterren

Switch now!

After years of poor service from another bank with no business manager or an easy way to contact them we decided to switch to Allica on the recommendation from a relative. We were immediately introduced to our relationship manager CC We were given information and help throughout the switch and once our move was completed we were then given lots of information to ensure we got the most out of our account. We now get to see our account increase monthly due to the interest on our savings and by using our Allica card we also get cash back on purchases. When we then started to look at a major purchase, our relationship manager excelled herself even further with her help in passing our details to the department for loans. She has been just as excited for us as we have been in our new purchase. Our catch up calls feel personal and are not just business talk. You feel as if you can take as much of their time as needed.
We have been fools for putting up with substandard service from a major bank for so long.
If you are considering switching do it NOW. You won’t be disappointed.
Please start accepting foreign currencies and we will be completely happy!

29 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Good old fashioned banking

Good old fashioned banking. Sylvia was absolutely fantastic in overseeing the purchase of my property with quick and easy solutions every step of the way. Thank you Sylvia and Allica for your support

29 januari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

going downhill fast

WoW !
cashback ! interest on business savings pot! Personal account manager ?
Sounds great doesn't it ?
Then you realise Allica have the fastest declining interest rate (4+% last year down to 2.8% this) and the account managers are overstretched and can't help you at all , very 'polite' but don't know much.
All Allicas best people are out trying to secure new clients. Clients which they won't have time for. I wouldn't be surprised if this bank implodes.
I would rather pay a bit for the service and let my Business make the money.
If you have excess for savings there are better rates elsewhere.
I really wish Allica was what it perports to be.
In that case it would be fantastic. Unfortunately it just isn't. I just closed my account after one year

30 januari 2026
Review zonder uitnodiging
Logo Allica Bank

Antwoord van Allica Bank

Hello,

We’re very sorry to hear how disappointed you are with your experience.

You’ve mentioned a number of concerns which we’d like to understand better. We’ve sent you a request for more information via Trustpilot, which will help us confirm your identity and look into what’s happened.

We’re sorry to hear that you’ve decided to close your account. We genuinely appreciate you taking the time to share this feedback, even though it’s clearly been a frustrating experience.

Thank you,
The Allica Bank team

Beoordeeld met 5 van de 5 sterren

Outstanding Onboarding Team and Exceptional Service

I had an outstanding experience opening my account, and this was entirely thanks to Agata. From the very beginning until the final step, she was extremely helpful, forthcoming, and supportive, making the entire process smooth and stress-free.

Agata guided me through each step with great clarity and professionalism, always keeping me informed and up to date.

This was by far the best bank account opening experience I have ever had, and Agata’s exceptional onboarding support made all the difference.

I can highly recommend both her and the bank to anyone looking for a first-class onboarding experience.

29 januari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Difficult & time consuming to close account & avoid new charges

Yesterday I received a telephone call & email notifying me that any accounts with <£10k would automatically incur a £25 per month charge from 1st February. We long ago stopped keeping the level of savings with Allica due to more competitive savings rates elsewhere (we only opened the current account to access the savings account when we joined them 18 months ago). Therefore, I responded to our account manager confirming that I wished to close the account. She responded to say that I would need to empty the account & then contact customer services to close the account.

I followed these instructions and transferred the final balance of just over £1,000. As per her directions, I then telephoned the number she provided below. However, I was informed that in making the transfer it has triggered for our account to be placed under review. This means that nothing can apparently happen until the money is returned to our account by the system, something which has not happened 2 hours later.
As a mother of 4 month old twins my time is at a premium right now & I don't appreciate your company's policies on this. It certainly will make me not recommend you to other customers.

29 januari 2026
Review zonder uitnodiging
Logo Allica Bank

Antwoord van Allica Bank

Hello Erika,

We’re really sorry to hear about your experience and can understand why this has been frustrating.

We appreciate that recent product updates led you to decide to close the account, and we’re sorry the process didn’t feel as clear or smooth as it should have.

We’d also like to apologise for the delay in hearing back from your relationship manager and any difficulty you ran into when following the closure steps. We understand how disruptive this would have been, especially when your time is already under pressure, and we regret the inconvenience this caused.

We'd like to learn more about your experience so we have requested more information from you via Trustpilot.

Thank you for taking the time to share your feedback. We’ve passed this on internally so we can look at what happened and make improvements going forward.

Thanks,
The Allica Bank team

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