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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

I have purchased some posing shoes. They have arrived with a significant number of crystals falling off. Offered me a partial refund as an option. Grateful for option but responses could be a bit quic... Toon meer

Beoordeeld met 5 van de 5 sterren

Outstanding customer service - messed up on my delivery address as didn’t notice that an old address had be auto-filled. Customer services altered that for me straight away and out of their normal ho... Toon meer

Beoordeeld met 5 van de 5 sterren

The shoes are extremely good value for money and the customer service team are so kind and helpful, I explained what I wanted and they where able to find exactly what I was looking for. Would 100% rec... Toon meer

Beoordeeld met 5 van de 5 sterren

Simplesme super. Já encomendei e recebi o segundo par. Infelizmente só tinham um dos pares que tinha encomendado mas foram impecáveis e rapidamente fizeram extorno do valor. É um dos poucos sítios que... Toon meer

Bedrijfsgegevens

  1. Schoenenwinkel

Geschreven door het bedrijf

The Alternative Footwear company, founded in 2001 almost two decades ago, bringing the young new up and coming brands like Pleaser shoes, Demonia, Ellie shoes and many more to the UK and Europe paving the way for many others to follow in our footsteps. Now recognised as the shining light for alternative shoes, The Alternative Footwear company continues to bring a vast range of sexy shoes, gothic and alternative footwear. Today, AF leads the market in bringing not only Pleaser USA and Demonia boots to our ever growning footwear lovers door, but many new exciting ranges.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

219 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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Alle talen

Beoordeeld met 4 van de 5 sterren

Resolved issue

I have purchased some posing shoes. They have arrived with a significant number of crystals falling off. Offered me a partial refund as an option. Grateful for option but responses could be a bit quicker.

16 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing

The shoes are extremely good value for money and the customer service team are so kind and helpful, I explained what I wanted and they where able to find exactly what I was looking for. Would 100% recommend, they truly are amazing 😊

20 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great business

Great business; high quality products, fast delivery and superb customer service. Thank you .

5 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Brilliant Customer Service

This is the first time I have ordered from this company and they went above and beyond to help me get a pair of shoes that I needed really quickly.
Would recommend and can’t thank them enough for their help.

10 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fast service

My latest purchase was in a BlackFriday sale. This company didn't disappoint again, the delivery was very fast and the boots arrived in top condition. I would definitely recommend buying from here. I've never had to return, so make sure you check your shoe size and you won't be disappointed.

28 november 2025
Logo Alternative Footwear

Antwoord van Alternative Footwear

We really appreciate your kind review about your Electra 3028 boots! It's great to know you were happy with the fast shipping and the excellent condition of the boots. Thanks for recommending us! 💜🤗

Beoordeeld met 5 van de 5 sterren

Gorgeous sandals

Gorgeous sandals. Fit perfectly and really comfortable.

24 november 2025
Logo Alternative Footwear

Antwoord van Alternative Footwear

We appreciate your feedback! It's great to know that you found the Dolly 09 sandals to be beautiful, fit perfectly, and are really comfortable. 💜🥰

Beoordeeld met 5 van de 5 sterren

New boots

The postage for these items was fast and the items came as requested. Unfortunately after wearing them for an hour the heel tips became damaged. I contacted the company and they discussed what options were available to me. Very satisfied with the overall outcome amd the boots are really comfortable. I will definitely recommend them to others

28 september 2025
Beoordeeld met 5 van de 5 sterren

Boots arrived they were amazing but…

Boots arrived they were amazing but just a little too small for me. Customer services were amazing and helped straight away for me to return for refund.

Very pleased with overall process very quick and helpful ☺️

Thanks

28 september 2025
Logo Alternative Footwear

Antwoord van Alternative Footwear

We appreciate your review! It's unfortunate that the boots were too small, but we're pleased to know that our customer service was of assistance. We're always here to help! 💜

Beoordeeld met 5 van de 5 sterren

Great store!

Great company! First time ordering and had awesome shopping experience. Customer service is very responsive and helpful! The shipping was quick and the shoes are lovely :) I will definitely come back and buy more shoes in the future. Thank you x

10 september 2025
Review zonder uitnodiging
Logo Alternative Footwear

Antwoord van Alternative Footwear

Thanks a ton for your review! We're so happy to hear that you found our customer service to be very responsive and helpful! The shipping was quick, and the shoes are lovely! :)
We can't wait to see you again soon 💋

Beoordeeld met 5 van de 5 sterren

my shoes were in perfect condition and…

my shoes were in perfect condition and arrived faster than anticipated!

27 augustus 2025
Logo Alternative Footwear

Antwoord van Alternative Footwear

We really appreciate your kind words! It's fantastic to hear that your shoes were in perfect condition and arrived sooner than you thought! 💜

Beoordeeld met 5 van de 5 sterren

Awesome Service

Ordered two pairs of Demonia shoes, I'm super happy with the service and delivery. It was really quick!

4 september 2025
Review zonder uitnodiging
Logo Alternative Footwear

Antwoord van Alternative Footwear

Thanks a lot for leaving your review! We are so delighted to learn that you are really happy with the service and delivery, and that it was super quick! 💜

Beoordeeld met 5 van de 5 sterren

Speedy delivery great quality

Speedy delivery, shoes fit perfectly so happy with them

25 augustus 2025
Logo Alternative Footwear

Antwoord van Alternative Footwear

Big thanks for sharing your thoughts in a review! We really appreciate it, and we look forward to seeing you again soon!

Beoordeeld met 5 van de 5 sterren

Fast delivery

Speedy delivery and great communication

10 augustus 2025
Logo Alternative Footwear

Antwoord van Alternative Footwear

We really appreciate you taking the time to write a review! Thank you, and we hope to see you back again soon!

Beoordeeld met 5 van de 5 sterren

Excellent service and product

Excellent service and product

6 augustus 2025
Logo Alternative Footwear

Antwoord van Alternative Footwear

Thanks for your review! We really value it and hope to welcome you back again soon!

Beoordeeld met 1 van de 5 sterren

Don’t recommend

Placed an order, had zero emails but money was taken 7 days ago, no response from customer service and I’ve called and left 10 messages.

Never again.

4 juli 2025
Review zonder uitnodiging
Logo Alternative Footwear

Antwoord van Alternative Footwear

Hello Julia,

Thank you for taking the time to share your review; we truly value all feedback as it helps us enhance our services. Regarding your order, it was placed on Saturday, August 2nd at 00:20, with an expected delivery window between Tuesday, August 5th and Wednesday, August 6th. We have responded to your messages and discovered that the reason you did not receive any emails was due to an error when you entered your email address.

The calls you made were not answered because they were made over the weekend, and before we opened on Monday.

Your order was shipped on the earliest possible date, which was Monday, August 4th, and it was delivered to you on Tuesday.

We first received a message from you on Tuesday at 11:47, and we replied at 11:53.

We apologize for any disappointment you may feel, but we are uncertain about what more we could have done for you.

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