Anna Lou made the most beautiful bespoke, personalised necklace for a leaving present for a colleague. I cannot wait for my colleague to see it she is going to absolutely love it. Anna Lou create... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I absolutely love the mother-of-pearl d pendant and ball chain in 14ct white gold. So pretty and wearable for dressing up or casual. Excellent service too. The only reason for 4 stars instead of 5 is... Toon meer
Ordered a number of items from Anna Lou including name necklaces, letter bracelets, letter chains, star sign bracelets etc and everything arrived looking gorgeous. I contacted Anna Lou prior to placin... Toon meer
I received my first piece of Anna Lou of London Jewellery for my 30th birthday a name necklace which I wear most days and treasure. I have recently ordered 4 new pieces, engraved initial rings and... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Find a wide range of beautiful statement necklaces and personalised jewellery at Anna Lou. Elegantly engraved or personalised pieces, made in the UK.
Contactgegevens
Warriner Gardens 71, SW11 4XW, London, Verenigd Koninkrijk
- www.annalouoflondon.com
4,4
Uitstekend
302 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Anna Lou of London
Thanks Rowena. I always love reading such positive reviews. Please don’t hesitate to reach out if you want to DM me on insta I can send you a £10 gift voucher if you would like to order again. Anna x
Lovely initial but I was disappointed…
Lovely initial but I was disappointed that the attached chain is so thin. It’s not something I can wear daily as I fear it will easily break
1 mei 2024
Antwoord van Anna Lou of London
Hi. If you would like us to change the Chain, please let me know. We can do that for you for a thicker gauge Chain so do get in touch if you feel that you need to. Best wishes. Anna.
Was quick and very convenient
Was quick and very convenient! If you order your piece from here and order it knowing how long you have to wait, it comes quicker than expected and the quality blows my mind. Owner was very helpful and communicative too so it’s the best of both worlds! I loved the Anklet I’ve gotten just in time for a special day!
29 april 2024
Review zonder uitnodiging
Antwoord van Anna Lou of London
Thanks. I always love reading such positive reviews. Please don’t hesitate to reach out if you want to DM me on insta I can send you a £10 gift voucher if you would like to order again. Anna x
So cute!!!
Shipped and arrived really fast considering it was from London to the US! Loved my little flower piece so much!!! I know I’m going to get so much wear out of it
17 april 2024
Antwoord van Anna Lou of London
Thanks. I always love reading such positive reviews. Please don’t hesitate to reach out if you want to DM me on insta I can send you a £10 gift voucher if you would like to order again. Anna x
The flower necklace with birthstone is…
The flower necklace with birthstone is absolutely beautiful. I could not be happier. Will definitely be purchasing from shop again. Thank you!
18 maart 2024
Review zonder uitnodiging
Antwoord van Anna Lou of London
Hi. Thank you so much for your wonderful review. I would love you to shop with me again so please do drop me a DM on Insta and I will be able to send you a code for your next order. Best wishes. Anna
I do appreciate u contacting me and I…
I do appreciate u contacting me and I am sorry I no use must have lots of orders
28 maart 2024
Review zonder uitnodiging
Slow delivery and slow responses from seller
The earrings I received are genuinely lovely however they took a LONG time to come and over what it stated on ‘notnon the high street’. When my partner queried where the item was he got a slow and rude response stating he didn’t pay the extra for quick delivery. He messaged two weeks after he placed the order so think he gave enough time to query where it was and even ‘on the high street’ thought it was late. Finally the item replied, the earrings were loose in the box so surprised they actually made it, one of them the clasp doesn’t work properly so we queried it and didn’t get a reply until we chased her. She said the silver is soft so can bend so we have asked if we are to bend it to get it work and still waiting a reply from 3 days ago. Won’t order from again.
27 maart 2024
Review zonder uitnodiging
Antwoord van Anna Lou of London
Hi Charlotte. Thank you for your message. I have responded a few times to the messages and we are very happy to send another pair, but the earrings were in perfect condition when I sent them out to you because I checked them myself personally. So maybe they were bent when you tried to put them in the first time, but I can assure you that I would not have sent out a pair of earrings that were faulty. we did actually send them on time to you, and as when you placed your order you have an option to select express production or standard production. I didn’t want to come across rude and would never mean to, but there are two options and your partner selected the slower option. So we did stick to the timeframe and they did arrive within the timeframe quoted. If you would like to message me back via Not On The high street and let me know if you would like to return those earrings. We can get a replacement pair sent out to you but we obviously obviously hand make everything ourselves in the workshop and I can assure you that they were not damaged when we sent them out.. Very many thanks. Anna
My Girls Love Their Necklaces
My Girls Love Their Necklaces!
Very pretty and love the little crown design on the necklace! X
23 maart 2024
Review zonder uitnodiging
Ring sent in the wrong size
Ring sent in the wrong size. Paid for fast delivery (£15) and the order took over 2 weeks to arrive. When I complained to Anna, there was no response. I emailed multiple times and I was ignored. Would not recommend.
13 november 2023
Review zonder uitnodiging
Antwoord van Anna Lou of London
Hi Amara, I’m sorry I didn’t answer your email sooner. I’m happy to refund you for the express delivery if it didn’t arrive within the timeframe. And I’d be more than happy to offer you a £10 voucher as an apology as I wouldn’t want to loose you as a customer. I usually reply to emails myself but I can see it was in November so I think I was caught up with Black Friday and Xmas production as I usually reply to emails on the same day. Apologies again for the error on this occasion. Many thanks. Anna
Earrings arrived safely but only…
Earrings arrived safely but only because the Evri courier contacted me and I was able to arrange delivery. No thanks to Evri! Earrings are gorgeous! Thank you Anna !
28 februari 2024
Review zonder uitnodiging
Antwoord van Anna Lou of London
Hi Kaye, thank you so much for your review. I love it when customers are so happy with their order. I would love to give you a £10 voucher off your next order, so please message me on Instagram @annalouoflondon
Beautiful jewelry
Anna Lou is a beautiful soul. The horseshoe necklace and the ring were beyond beautiful. Anna Lou is full of kindness to her customers.
10 januari 2024
Review zonder uitnodiging
Small but perfect.
I bought a sweetheart necklace for my wife from Annalou. My wife loves it. A perfect gift although a little pricey given its size but can you really put a price on making someone happy?
18 februari 2024
Great Service.
15 februari 2024
Very pretty bracelet
Very pretty bracelet as described, only four stars because of the wait to receive it. Would recommend.
14 februari 2024
Great item great communication thank you
15 februari 2024
Ordered the initial disc birthstone…
Ordered the initial disc birthstone necklace. Initially when ordering there was not an option to put what initial you wanted. I emailed Anna and her response was quick and very helpful. The issue got rectified. The delivery was quick even with standard delivery. The necklace is beautiful, very dainty. I’m so pleased. I would definitely recommend Anna.
16 februari 2024
Review zonder uitnodiging
I have received an initial disk…
I have received an initial disk necklace as a gift from partner and I am so so happy! Thank you. it’s gorgeous!
14 februari 2024
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.