Arc  Reviews 

Excellent service towards employees and it's a great work.

The app is no good. Creates a lot of confusion. Managers are very patient and kind to sort the issues though. Please stick to the time allotted and not overwork the employees and transport provided would help more. Please understand genuine reasons of not being able to show up and not count it as a strike.

Great flexability to work around studying or family life. Friendly bosses. Not always enough work in glasgow area though

Great place to work with a variety of shifts, the staff are supportive and free transport to the locations.

Accepting the shifts and unbooking the shifts is not good

Great agency!

I have been working for Arc for the past 5 years up and down the country and they have provided me with the opportunity to work at many prestigious events and venues.
There office staff are extremely welcoming and are always willing to help where they can. I’ve never had an issue regarding wages, and I would highly recommend them as a brilliant employer.

I joined Arc 2019 in Leeds and it was going well. Until one fateful Saturday, we were meant to go to Doncaster Racecourse to work so a bus was boarded for us unfortunately, they overbooked lots of us and it was a minibus. So they had to send some people home. I was already on the bus as I was one of the early people but it was funny when it was time to send people home they remove the majority of people that came early and were already on the bus. It doesn't make sense and It was very unfair. Are the others more important than me? We were all there for the same reason (to make money) so why the injustice. Because of this, I didn't pick a shift with them until 2021when I move to Liverpool for uni.

Another thing, I have noticed since I started working in Liverpool Arc is that all the shifts I have been booked for my name weren't on the list ever. I confirm every shift and all. I always write my name on a paper or they write on the system, it now looks like I just came into work without being booked. I always show the manager prove and they all wonder why my name doesn't appear on the list.

Lastly, for the two times when it's payday I don't receive my money in my account that day and any time I messaged the payroll team am always told that I don't have account details with them I should send it. But I did put it on induction, sent it again the first time then they requested it again the second time. I am confused.

I should have given you 5 stars because they are always ready to help and attend to you on the app.
2. They cancel shifts when you message them about the unavailability to attend and they understand.
3. They appreciate when you work for them after every shift by thanking you and showing their gratitude. And they are friendly and approachable.
4. If you feel you've not been paid or paid right they will look into it for you providing the dates and hours you've work and be rest assured they will pay you for your work.
4. Though people find a problem with this monthly payment and the payment has been too small but I think it is OK. As you could work 2-3 shifts (depending on the hours and rate of pay) and you could receive a reasonable amount of money by the following month)

Edit:
Your guy's feedback makes no sense.
I did say I was sent home even after coming early and was already on the bus... You are saying people volunteer to go home or they choose from those that come late but that was not the case for me.

Secondly... I did mention I confirmed every confirmation before all my shifts but I still get to the venue my name isn't on the list. I show the manager on the shift and they can see I confirmed and they all wonder why my name isn't on the list.

So I don't understand what you all are saying.

Sadly the current staffing situation within the UK is affecting this Arc badly.

Pre-pandemic I would have recommended the company in a heart-beat, post pandemic however is a very different story. The staff are very poorly trained, you make a booking a month ahead and a few days before they tell you that they cannot fulfil the whole booking and then on the day you are lucky if anyone turns up.

We have now had multiple instances where staff have failed to show for bookings leaving the event venue short staffed and of the ones who have shown up they have been unable to fulfil their duties of holding a tray as a wine waiter.

I wish I could be more positive and hopefully in the future they will be able to turn things around, but at the present time they are unreliable, expensive and poorly trained.

They allowed us all to apply for certain roles on their app and then told us on the day that we will be working whatever role they want us to. They made us arrive an hour early for training but then they didn’t train us🙂 They had us sit around for that whole hour (UNPAID!!!!!). Two hours after we arrive and finally we start serving food which is when the chaos begins. The ‘team leaders’ (who clearly had never done that role before) had no clue how to organise us. We would all come out with plates and we would be standing around waiting for our team leader to guide us, which just never happened so we would serve random tables. The team leaders were supposed to organise all the veggie meals but this was never done on time, so the waiters would have no clue who was veggie and would place the wrong plates in front of people. The food wastage here was RIDICULOUS, at one point a whole team (8-10 people) had to throw their fresh food away due to the lack of communication from team leaders on when all the tables were done. One of the team leaders were EXTREMELY RUDE. Screaming at people for not clearing the plates fully (which may I add most of the staff were extremely young, so this job was probably their first), the same team leader followed me into the dinning area (where the guests were) and instigated an argument between the pair of us because I made a comment that a different team leader didn’t like. I don’t think I’ve ever met someone so unprofessional in my life !!!

The chef also made inappropriate ‘jokes’ about penises whilst surrounded by YOUNG TEEN boys !! They looked extremely uncomfortable. The ovens were waist high and in front of the food handlers, the chef told a boy to “shut the oven door otherwise their kids would burn” .. I found their ‘jokes’ cringe worthy and inappropriate.

So I definitely would not recommend this company unless you like to have your time wasted and love being spoken to like your sh** on their shoe by people who aren’t even trained for their role (:

Great agency to partner with for events - Always kept up to date with how bookings are progressing and Arc also accommodate last minute requests we have.

Staff are always punctual and professional in the duties they carry out.

This agency is just will take care that you get the shifts and work hard and in the end, you will not get a fair payment either get any solution for any issue that happens within the shift. It's will give you so many shifts but you would get less payment .when you call their phone numbers suddenly will not answering your finance enquiry as they treat you like a slave and do not even look at your profile or what you have done. Only they got your money directly to their bank accounts, and you need to chase them to get your pay for what you've done. It does not matter how many shifts you got and how many hours you spend standing on your feet. The matter is how much money you provide to them return unfair rate changes to get less. huge scam company I've ever seen. also if you work on the 25th of any month will get paid after two months of waiting as they say that is the threshold of the month so it's hard for them to pay in early of next month!

Extremely helpful
Arc were great at helping us out without much notice for a wedding in Nantwich in Jun 21. Although we'd never worked together before, the team were great, communication was fab, and the out of offices were very precise! Would definitely use again - can you open an Oxford branch please?!

Easy to sign on with but shifts way to far away. Admin is none existent and if you have a question then you never get an answer. Last minute change to shift times and then blame you when you can't make it anymore. This then goes down as a strike. Also not allowed to be sick, otherwise its another strike. Needs better organisation

Easy interview, they will hire anyone, seen many fools get this job if I’m being blunt. 1 star as it’s a waste of time. You’ll get a job then get cancelled on the same day with 1 hour pay. Jobs you do get will state 10 hours but will end up lasting 5. There more than 500 staff and are biased over certain people. As someone who has been here around 2 years it’s a waste of time. I recommend Compass, Host or Catapult agencies if you don’t want to get messed around, instead of this waste of time.

Do not take on any work for Arc. Was assured among with others we would be working for k we a week at a certain event. Took days off work for training and other registration for the event and didn't get any shifts. Was told every day there would definitely be shifts and they would be sent out the next day etc. Took a week's holidays of own job for no reason. Arc will lose you money. Also will not respond to messages calls or emails.

I rejected the opportunity to work there and was constantly spammed. Also, someone who worked there texted me abuse really unprofessional company. I am so glad I avoided when I did. Especially reading up the reviews online.

All staff arrived on time and well turned out. Standards were good. Managers and Supervisors coordinated staff well in conjunction with our wishes and those of the DPS

Poor quality and undertrained staff. Waiters are not able to hold trays and drop constantly at corporate events