Travelled 6 hours to Boardmasters today, Monday, was told weeks prior to get there on Tuesday and to bring my own equipment. Have been told as I arrived on Monday all my shifts up to Sunday have been... Toon meer
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Lees wat reviewers zeggen
My two children (18 and 22) have been working for ARC at the LIV golf event this weekend. Their shifts have been endlessly amended and one day they turned up (a 40 minute car journey away) to be told... Toon meer
As a member of Doncaster races for many years, all i can say is year on year with the management at ARC racing things just go from bad to worse. A few years ago management told us racegoers that mem... Toon meer
Bedrijf heeft geantwoord
I recently worked at the Royal Ascot with Arc Liverpool and I can truly say that the whole week ran smoothly. Our manager, Emma, was great when communicating shift times and pick up times, whilst ensu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Arc is a nationwide event and hospitality staffing agency. Our vision is to shape the world of flexible work into a better place for all. We believe at the heart of great events are great people. Our number one priority is finding, assessing and training the best people with the right skills and attitude to fit seamlessly into any team or event and make customers happy. The two service solutions we offer are: Top-up staff – gives the maximum amount of flexibility to the client as they only pay for hours worked and there is no obligation to use Arc at any point. Managed service – allows clients to outsource some or all of 1. Recruitment, 2. Staffing, 3. Payroll and/or 4. HR Support operations to Arc.
Contactgegevens
Arc Hospitality (Head Office) 61a Bold Street, L1 4EZ, Liverpool, Verenigd Koninkrijk
- 01513315433
- maddiemilton@wearearc.co.uk
- www.archospitality.co.uk
2,5
Slecht
116 reviews
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I like the job is so nice and people…
I like the job is so nice and people are so respectful.
21 april 2022
Review zonder uitnodiging
Antwoord van Arc
Hi,
Thank you for leaving such a glowing review. It's great to see you've had a positive experience with us.
It's great having you on Team Arc,
Maddie - Marketing Manager
Pretty good place
Allot of temp agencies I've used/seen will email you or text you with a shift but arc uses an app that way I can log in and see what shifts are all there.
21 april 2022
Review zonder uitnodiging
Antwoord van Arc
Hi Liam,
Thanks for leaving us a positive review. It's great to see that you've had a good experience and find the app easy to use.
It's great having you on Team Arc,
Maddie - Marketing Manager
Working For arc.my experience.
Hi I've been working with arc, for just over half a year.i find them good,pleasent managers.ive been paid on time,and correctly.because Cheltenham racehorse paid a days training for me to be waiter trained.ive been asked to go back to the same suite all the time when I go back.because I've been told by the manager at owner's and trainers suite that I'm good enough to work there.its frustrating because when I got my job card for the festival in march it said bar work.the manager knows I'm waiter trained.so I had to speak to them at Cheltenham at the back quires where you get scanned in and they changed it.its just alot of hassle explaining it to all over to them.
21 april 2022
Review zonder uitnodiging
Antwoord van Arc
Hi David,
Thank you for leaving us a positive review. It's great to see that you've had a good experience with us.
Sorry to hear you had frustrations at Cheltenham Festival. I will pass your feedback onto the Midlands team who can investigate it for you.
In the meantime, if you would like to discuss your feedback in more detail, please don't hesitate to contact me directly via maddiemilton@wearearc.co.uk.
Thanks for being part of Team Arc,
Maddie - Marketing Manager
They are really helpful when I need…
They are really helpful when I need them and they always have jobs available.
21 april 2022
Review zonder uitnodiging
Antwoord van Arc
Hi,
Thank you for leaving such a glowing review. It's great to see you've had a positive experience with us.
Thanks for being part of Team Arc,
Maddie - Marketing Manager
Fabulous
Arc is wonderful agency to work for. I have been with them for the past 6yrs. They give you opportunity to work in areas you haven't before and each shift is different. The staff are really friendly easy going. I would highly recommend arc to anyone looking for agency work x
21 april 2022
Review zonder uitnodiging
Antwoord van Arc
Hi Jo,
Thank you for leaving such a glowing review. It's great to see you've had a positive experience with us.
Thanks for being part of Team Arc,
Maddie - Marketing Manager
I understand that people get shifts on…
I understand that people get shifts on first come first serve basis but even if I apply for the shift within 5 mins of release, I don’t get them. By chance if I get a shift, it gets cancelled at the 11th moment!!
21 april 2022
Review zonder uitnodiging
Antwoord van Arc
Hi Ashutosh,
We're sorry to hear you have issues being accepted onto shifts. This can sometimes happen when we have more Team Members applying for roles than we have roles on offer. We often have to allocate people with more experience at certain venues. Unfortunately, we cannot guarantee a certain amount of hours or shifts.
If you would like to discuss your feedback in more detail, please don't hesitate to contact me via maddiemilton@wearearc.co.uk
Kind regards,
Maddie - marketing Manager
Transparency in payroll process…
The staff are definitely friendly and do help you out if you have any small isuees in terms of not being able to make it to a shift or need uniform.
What needs to be improved is Arc's payroll process -needs a lot of transparency. The pay is monthly as opposed to weekly by many other gig agencies.
While the monthly pay is not too much of an issue, the problem arises when it becomes difficult to verify if you've been paid correctly and for which shift you have not been paid accurately. Neither the payslip not the app is helpful to verify this.
The payslip is sum total of the hours worked, making it hard to identify for which shift there is a pay issue and in the app the pay information is never correct. The shifts worked and pay for each shift can never be viewed, when you contact staff regarding it staff say app glitch.
This makes it very hard to trust arc and there is always an air of mystery on how we get paid. As an employee I do not trust that arc will pay me fairly as there is always a difference in pay. I myself and some of my friends have experienced differences in pay and it's been hard to get in touch with someone to resolve it.
The ubeya app needs work, especially the pay compensation. The app currently reflects that payroll process in arc is not structured, unorganized with a hint of deception. Other gig apps like hap are extremely transparent with their pay which reflects professionalism and trust in the company that workers will get fairly compensated.
Another issue I have with them is the lack of shifts in my city.
There never seems to be much shifts available in Glasgow compared to shifts in Edinburgh which essentially means no work is available for you.
21 april 2022
Review zonder uitnodiging
Antwoord van Arc
Hi Isha,
Thank you for leaving such detailed and constructive feedback. We're sorry to hear you have had issues with your pay on occasion. We are working on ways to improve the transparency of the pay process for our Team Members, having recently improved the income section on Ubeya to show more accurate predicted pay.
I'd be keen to discuss your issues and ideas for improvement in more detail if that would be helpful to you? You can contact me directly via maddiemilton@wearearc.co.uk.
Thanks again for your feedback,
Maddie - Marketing Manager
Arc is the best best recruitment agency…
Arc is the best best recruitment agency but one thing I don’t like about them is they cancel shifts a lots
21 april 2022
Review zonder uitnodiging
Antwoord van Arc
Thanks for leaving this review. We're pleased you're having a good experience with us. Unfortunately, shifts are sometimes cancelled last minute due to changes in client and customer demand. However, we always try to give as much notice of this as we possibly can. We appreciate your understanding and patience when this happens.
Thanks for being part of Team Arc!
Maddie - Marketing Manager
Payment scheme
It is hard to measure my latest experience when I have been working for weeks without payments. These plataform doesn't offer fulltime jobs which makes it pivotal to have a better paying scheme for employees to sustain themselves with at least two week payments.
21 april 2022
Review zonder uitnodiging
Antwoord van Arc
Hi Gracia,
Thank you for leaving this review. Our pay is monthly due to the high volume of Team Members we have on our system. However, we are considering alternative options for the future and will circulate any updates with our Team.
We always explain to candidates upon their appointment that the work is part-time and flexible. We cannot guarantee full-time hours due to the nature of work on offer. Most people find the flexibility great as it means they are not obligated to work certain days or hours if they do not want to.
If you have a pay query I would urge you to contact your local hub via the relevant email below. They will investigate any issues for you.
liverpool@wearearc.co.uk
manchester@wearearc.co.uk
london@wearearc.co.uk
midlands@wearearc.co.uk
scotland@wearearc.co.uk
yorkshire@wearearc.co.uk
Kind regards,
Maddie - Marketing Manager
First time experience
Relatively new to the Arc but already impressed with their service… The staff is always available to address your queries
21 april 2022
Review zonder uitnodiging
Antwoord van Arc
Hi Ziee,
Thank you for leaving this review. We're pleased you are enjoying your experience so far and find our team responsive and friendly.
We hope you enjoy many more shifts with us.
Thanks for being part of Team Arc!
Maddie - Marketing Manager
Fantastic agency
I've worked for arc for around 4 years now and love it. All the staff are so nice! Friendly and easy to approach. Never a problem when it comes to finding a shift and good money to earn too.
21 april 2022
Review zonder uitnodiging
Antwoord van Arc
Hi Emma,
Thanks for leaving such a positive review. We're pleased you continue to have a great experience with us and find it easy to secure shifts.
Thanks for being part of Team Arc,
Maddie - Marketing Manager
Excellent service towards employees and…
Excellent service towards employees and it's a great work.
21 april 2022
Review zonder uitnodiging
Antwoord van Arc
Hi Jigneshkumar,
Thanks for leaving such a glowing review. We're pleased you are enjoying your experience so far.
Thank you for being part of Team Arc!
Maddie - Marketing Manager
The app is no good
The app is no good. Creates a lot of confusion. Managers are very patient and kind to sort the issues though. Please stick to the time allotted and not overwork the employees and transport provided would help more. Please understand genuine reasons of not being able to show up and not count it as a strike.
21 april 2022
Review zonder uitnodiging
Antwoord van Arc
Hi Irene,
Thank you for leaving this review. We are always keen to receive constructive feedback.
We are working with our app providers to improve the experience for our Team Members. Recent changes include a calendar for visibility on upcoming shifts and an income section that allows you to view how much you are expected to earn each payday.
Unfortunately, shift timings are always approximate as we cannot predict shift length in advance due to potential client on-site changes, such as extra time at a football match.
We appreciate that sometimes things happen which mean you cannot attend a shift. This is why we have a 3 strike policy for fail-to-shows and always try to be understanding of individual circumstances, so you can continue working with us for as long as you would like to.
If you would like to discuss your feedback in more detail please don't hesitate to contact me directly via maddiemilton@wearearc.co.uk. Our People Welfare Manager and I would be happy to listen to your ideas for improvement.
Thanks for being part of Team Arc!
Maddie - Marketing Manager
Great flexability to work around…
Great flexability to work around studying or family life. Friendly bosses. Not always enough work in glasgow area though
21 april 2022
Review zonder uitnodiging
Antwoord van Arc
Hi Geraldine,
Thank you for leaving this review. We're pleased you enjoy the flexibility on offer. We're always looking to increase shifts in each area. If you have any venues you would be keen to work at let us know and we'll try our best to secure shifts.
Thanks for being part of Team Arc!
Maddie - Marketing Manager
Great place to work with a variety of…
Great place to work with a variety of shifts, the staff are supportive and free transport to the locations.
21 april 2022
Review zonder uitnodiging
Antwoord van Arc
Hi Conrad,
Thanks for leaving such a glowing review! We're pleased you are enjoying your experience and find our team friendly.
Thanks for being part of Team Arc,
Maddie - Marketing Manager
Accepting the shifts and unbooking the…
Accepting the shifts and unbooking the shifts is not good
21 april 2022
Review zonder uitnodiging
Antwoord van Arc
Hi Kowshik,
Thank you for leaving this feedback. We're always looking for ways to improve.
We're sorry to hear you have had difficulties booking in for shifts. Shifts are typically allocated on a first-come-first-served basis. However, we sometimes have to place more experienced people into positions over those with less experience.
We would be keen to investigate your situation in more detail. Please don't hesitate to contact me directly so it can be looked into. My email is maddiemilto@wearearc.co.uk
Kind regards,
Maddie - Marketing Manager
Antwoord van Arc
Thanks so much for leaving this review. We're really pleased you've received a great service from us
Working Experience
I have been working for Arc for the past 5 years up and down the country and they have provided me with the opportunity to work at many prestigious events and venues.
There office staff are extremely welcoming and are always willing to help where they can. I’ve never had an issue regarding wages, and I would highly recommend them as a brilliant employer.
16 februari 2022
Review zonder uitnodiging
Antwoord van Arc
Hi Becky,
Thank you for leaving such a glowing review. We're pleased you had a great experience at Arc. It has been a pleasure watching you develop your skills with us over the years and we wish you all the best for the future.
Thanks for being part of team Arc,
Maddie - Marketing Manager
Great Hospitality Staff
13 december 2021
Review zonder uitnodiging
Antwoord van Arc
Hi, thank you for your review!
We're really pleased that we impressed, and here's to more successes in the future!
Thanks again,
Shannon - Marketing Assistant
I joined Arc 2019 in Leeds and it was…
I joined Arc 2019 in Leeds and it was going well. Until one fateful Saturday, we were meant to go to Doncaster Racecourse to work so a bus was boarded for us unfortunately, they overbooked lots of us and it was a minibus. So they had to send some people home. I was already on the bus as I was one of the early people but it was funny when it was time to send people home they remove the majority of people that came early and were already on the bus. It doesn't make sense and It was very unfair. Are the others more important than me? We were all there for the same reason (to make money) so why the injustice. Because of this, I didn't pick a shift with them until 2021when I move to Liverpool for uni.
Another thing, I have noticed since I started working in Liverpool Arc is that all the shifts I have been booked for my name weren't on the list ever. I confirm every shift and all. I always write my name on a paper or they write on the system, it now looks like I just came into work without being booked. I always show the manager prove and they all wonder why my name doesn't appear on the list.
Lastly, for the two times when it's payday I don't receive my money in my account that day and any time I messaged the payroll team am always told that I don't have account details with them I should send it. But I did put it on induction, sent it again the first time then they requested it again the second time. I am confused.
I should have given you 5 stars because they are always ready to help and attend to you on the app.
2. They cancel shifts when you message them about the unavailability to attend and they understand.
3. They appreciate when you work for them after every shift by thanking you and showing their gratitude. And they are friendly and approachable.
4. If you feel you've not been paid or paid right they will look into it for you providing the dates and hours you've work and be rest assured they will pay you for your work.
4. Though people find a problem with this monthly payment and the payment has been too small but I think it is OK. As you could work 2-3 shifts (depending on the hours and rate of pay) and you could receive a reasonable amount of money by the following month)
Edit:
Your guy's feedback makes no sense.
I did say I was sent home even after coming early and was already on the bus... You are saying people volunteer to go home or they choose from those that come late but that was not the case for me.
Secondly... I did mention I confirmed every confirmation before all my shifts but I still get to the venue my name isn't on the list. I show the manager on the shift and they can see I confirmed and they all wonder why my name isn't on the list.
So I don't understand what you all are saying.
9 december 2021
Review zonder uitnodiging
Antwoord van Arc
Hi Mary,
Thank you for leaving such a detailed and constructive review. We appreciate all feedback and are always looking to improve.
We do occasionally have to overlook shifst to account for team member illness and fail to shows. And unfortunately, we do sometimes have to send people away from shifts due to overbooking. The people sent away are typically chosen at random, sometimes people offer to go home, or they are the latest arrivals. Anyone who is ontime for a shift and then sent away receives a minimum of 2 hours pay as compensation.
We're sorry that you have had issues with your pay and not being on the booking list upon arrival. You should receive confirmations for shifts beforehand that when you arrive you can show to the managers onsite. We'd like to look into these issues further for you so please get in touch with our People Welfare Manager Sarah via sarahharrison@archospitality.couk
We hope we can resolve your concerns and you can continue to have an enjoyable experience with Arc.
Thanks again for your feedback,
Maddie - Marketing and Communications Manager
Edit - Hi Mary, please can you contact our welfare manager via the email provided above so we can look into and resolve these issues for you. We are unable to fix them via this channel without looking into your case further. Thanks, Maddie
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