Thank you so much for the quick an friendly procession! I'm really happy have got your adress from Longyearbyn so I could rebuy the beloved headband.
Bedrijf heeft geantwoord
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Oppdaget produktene til Arctic Edge på Svalbard for en stund siden, og da kjøpte jeg en hals som jeg har brukt masse. Perfekt for kalde vinterdager, og den er deilig myk å ha på seg. Nå trengte jeg en... Toon meer
Bedrijf heeft geantwoord
They make the best hats and gaiters/buffs. Super warm, soft, and comfortable, and provide a cool use for an invasive New Zealand possom's fur. If you go to Svalbard, you'll notice even the locals we... Toon meer
Bedrijf heeft geantwoord
Beanies and neck gaiters produced by Arctic Edge have been the best of the best on the market for years. The new Marius collection is not an exception. The beanies and neck gaiters are very warm, comf... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Arctic Edge. Luxurious woollen outdoor clothing, made for the most extreme conditions. Our beanies and neck gaiters have reach both North and South pole, and the summit of Everest. Designed on Svalbard by local guide, made in New Zealand.
Contactgegevens
Noorwegen
- www.arcticedge.no
4,9
Uitstekend
190 reviews
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Joli bonnet léger
Joli bonnet léger, chaud et doux ( mérinos et soie). Un beau cadeau de Noël. Livraison rapide (commandé le 7 décembre et reçu bien emballé le 13 par la Poste contre signature). Très satisfaite.
7 december 2023
Antwoord van Arctic Edge
Bonjour Annie, merci beaucoup pour votre commande, et merci pour vos commentaires :). Très content d'entendre que vous aimez le bonnet :). Bon hiver ! / Yann
Soft, warm, awesome gaiters and hats
They make the best hats and gaiters/buffs. Super warm, soft, and comfortable, and provide a cool use for an invasive New Zealand possom's fur. If you go to Svalbard, you'll notice even the locals wear their gear and the guides recommend them. Highly recommended.
Super fast shipping (if you, too, regret not buying more while in Svalbard)! Arrived in a few days to the US.
20 februari 2023
Antwoord van Arctic Edge
Dear Matthew. Wow thanks for taking time to share these kind words ! Means a lot ! :) Glad to hear you made it up that part of the world. Thanks so much for the order, and wishing you a wonderful winter. Yann
Antwoord van Arctic Edge
Hi Ben, thanks for choosing Arctic Edge and for your order. Happy to hear you like the products :). Yann
Looks good even with glasses
Signature Beanie (Grey/Bark)
Soft and warm. Excellent quality and fit, beautiful colors. Looks good even with glasses.
25 november 2023
Antwoord van Arctic Edge
Hi Göran. So nice to hear you like the beanie :) hope it will keep you warm on lots of adventures to come !. Thanks so much for the order. Yann
Arctic Edge had the perfect gift…
Arctic Edge was the best place I found for the winter hats with Antarctica woven into the hat. No other site had such a unique style that I found on Arctic Edge. Making it the perfect for a gift to a friend who was going to Antarctica.
14 november 2023
Antwoord van Arctic Edge
Hi James, glad to hear you found Arctic Edge and happy with the beanies :) thanks so much for placing the order ! Hope your friend will also enjoy the beanie on their upcoming travels :)
My set nr 2
My set nr 2 , still the same excellent quality and design.
Great service 👍
23 november 2023
Antwoord van Arctic Edge
Dear Gerd, thank you very much for your feedback and for your order. Great to hear you like the products, quality and design. Wishing you a wonderful winter season ahead. Yann
Antwoord van Arctic Edge
Thank you for leaving some feedback, and thanks again for your order :). Wishing you a wonderful winter season. Yann
A winter essential!
Saw the Svalbard gaitor when visiting the Svalbard museum and regretted so much not buying the rest of the set that I found the manufacturer! The products arrived in a matter of days and the quality is as excellent as expected.
29 oktober 2023
Antwoord van Arctic Edge
Dear Nishika, thank you so much for your order. Glad to hear the items arrived fast, and hope you will enjoy them this coming winter. Greetings from Norway :). Yann
Antwoord van Arctic Edge
Dear Pablo, thanks so much for the order. So happy to hear you like the products. Wishing you all the best on your expeditions. Yann
Fantastisk
18 oktober 2023
Antwoord van Arctic Edge
Tusen takk for ordren og for tilbakemelding Christine :). God vinter :) . Yann
Antwoord van Arctic Edge
Merci beaucoup pour votre commande :) et pour vos commentaires :). Bon hiver ! / Yann
Very responsive and fantastic customer…
Very responsive and fantastic customer service when I needed a special order. When the hats and gaiter arrived (very quickly), they’re incredibly soft and warm. Looking forward to using them as soon as it’s cold enough!
3 oktober 2023
Antwoord van Arctic Edge
Dear Amy. Thank you so much for the order. Glad we could help with your request, and happy to hear the items arrived quickly to you. Yann
Fast and easy to order from Canada!
I thought it might be difficult ordering from Canada, but the entire ordering process was very easy. The delivery was great and fast. I received regular updates on the package while in transit by email and text. The item arrived as scheduled and in perfect condition. I had no issues at all. Thank you!
17 augustus 2023
Antwoord van Arctic Edge
Hi. Thanks for your order, and thanks for sending us feedback on your order and fast delivery. Great to hear everything was speedy. Hope you enjoy the beanie this coming winter :). Yann
Antwoord van Arctic Edge
Dear Deborah. Thank you for choosing Arctic Edge and for your order :). Great to hear the beanies and neck gaiter arrived quickly to you. Hope they bring back good memories on your winter adventures. Thanks. Yann
Thank you for the quality of the…
Thank you for the quality of the product (neck gaiter) after buying the beanie few months! I love them both for their warmth, their perfect fit and lovely feeling.
I also give thanks for the service in keeping track of international package & delivery …
Great company, great people, loving what they create & share. Monique from Australia.
23 juli 2023
Antwoord van Arctic Edge
Dear Monique. Thank you once again for you order, and for the kind words. It really is great to hear that you enjoy Arctic Edge products, both the beanie and neck gaiter :). Make us want to create and share even more exciting products, and there will be some cool things on the way. Thank you for your continued support. / Yann
Reliable and fast
Item as expected.
Delivery prompt.
Communication from DHL re dispatch and delivery was excellent.
Very happy with item and the process.
23 juli 2023
Antwoord van Arctic Edge
Dear Michelle, thanks so much for the order and for taking time to leave some feedback. Glad you like the beanie and that DHL Express delivered the parcel quickly. Warmest wishes from Norway. /Yann
Good quality but ...
The whole process, order and shipping, was good.
Only the prize of beanie and the huge amount of customs fees are way too high.
29 juni 2023
Antwoord van Arctic Edge
Dear Esther, thanks so much for the order, and for your feedback. Very sorry to hear that the customs fees were a stinger ! And I totally get that.
Up and and including August 2023, all stock is located in Norway. When shipping orders outside of Norway, my website automatically removed Norwegian VAT.
Since Norway in not the EU, all parcels sent to Germany or the EU will be subject to import VAT (this is inevitable, as most countries charge VAT), occasionally a customs duty (depending on the item and country of import). The stinger really is the 14.95 EUR "admin fee" that DHL Express charge for the import service. As mentioned, I won't hide it, this sucks ! And is something I am actively working towards eliminating (see below).
My website prominently mentions there will be an import VAT/customs/admin on the shipping page, product page, and also at the checkout. I tried reaching out to you as soon as you wrote the review to find a solution, but did not hear back from you.
That said, my company is still very small and feedback like yours helps Arctic Edge improve quickly. As such, I will be launching a "European Union" website over the coming weeks, and the stock will be located in Germany.
This means that once the new website is launched, then EU orders will automatically include the VAT of your country. But there will be no cross-border fees !!! In addition, shipping costs will be lower. It will be a great solution and I cannot wait.
Still fine tuning a few things, and hope to launch it soon.
Thanks so much for choosing Arctic Edge, and hopefully this hick up you experienced will soon be a thing of the past.
Wishing you lots of nice adventures with your beanie :-)
Yann
Fantastic service
Fantastic service — ordered from Australia on a Tuesday and it was delivered on a Friday! Wonderful quality products that remind us of our time on Svalbard. Definitely recommend :)
26 juni 2023
Antwoord van Arctic Edge
Dear Donna, thanks so much for the review and for your order :). Great to hear your woollen items arrived so fast into Australia :). Great to hear you managed to visit Svalbard, my favourite place and where Arctic Edge was born. Wishing you a great winter down there. / Yann
Quality is excellent and the double…
Quality is excellent and the double layering is just what I wanted as I will be in northern Norway for NYE. Love the penquins and seals as brings back very pleasent memories of Antartica.
29 mei 2023
Antwoord van Arctic Edge
Hi Rob, thanks so much for the order, and glad the beanie arrived quickly to you. Northern Norway can be pretty chilly depending on where you, so I am sure this beanie will keep you warm. Glad it can bring back memories too. Thanks again. Yann
Veldig varm og myk og lun lue.
27 april 2023
Antwoord van Arctic Edge
Tusen takk for ordren og for tilbakemeldingen ! Yann
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