I partnered with Arise for years
I partnered with Arise for years, but my experience with the Fiserv Universal Fraud Program ultimately caused me to end the relationship.
My biggest concern was not that problems occurred. Problems happen in any business. The issue was the repeated lack of coordinated support, ownership, and follow-through when serious operational problems were reported.
Beginning in March 2026, I was supposed to receive Lost/Stolen upskill training for the Fiserv program. That training was rescheduled, but I was never properly enrolled or given the access necessary to complete it.
For months, I repeatedly contacted support, opened incidents, followed up with Customer Success, and asked for help. During that same period, Lost/Stolen calls continued to be routed to me even though I had not been given the required training. Those calls had to be transferred, which affected performance metrics and created a poor experience for cardholders needing time-sensitive assistance.
What became most frustrating was the pattern of incidents being marked “resolved” while the underlying problem was still not resolved. I was repeatedly told that someone would follow up or corrective action would be taken, yet the issue continued for months.
Eventually, Arise offered the training, but by then I had lost confidence in the support structure surrounding the program.
A successful platform partnership should include more than performance requirements for Service Partners. It should also include timely training, accurate routing, responsive support, accountability, and a genuine team environment that helps partners succeed.
After months of escalation without effective resolution, I decided to terminate my Fiserv Statement of Work and end my partnership with Arise.
I am sharing this because anyone considering the Arise platform should understand that the income opportunity also depends heavily on the quality of support, training, communication, and resources available when something goes wrong.
My experience was that too much responsibility was placed on the Service Partner while meaningful support and accountability were inconsistent.








