The worst bus ever in Watford to Hemel Hempstead. I'm talking about 322 First they cancelled the bus on Sundays.then they discontinued ANY bus from Watford after 8 pm. For me who works 8-20 this was a... Toon meer
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possibly the worst transport experience ever and i’ve been in car crashes. the bus will turn up late if it even turns up at all, sometimes it just vanishes from the app minutes before it’s supposed to... Toon meer
Bedrijf heeft geantwoord
Is the 229 from Leeds to Heckmondwike/Huddersfield meant to be one every 15 minutes? Every night this week I have finished work at 5pm and had to wait the minimum of half an hour. One cancelled tonig... Toon meer
Bedrijf heeft geantwoord
Yesterday 06/10/26 I was waiting for the 91 bus heading towards Trafalgar Square bus number EHV11 but when it arrived the disabled ramp was out of order. This seems to be happening quite a lot. And so... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Arriva Bus run in most UK towns and regions. We operate in the North West, North East, Yorkshire, Wales, the Midlands, Beds and Bucks, Herts and Essex and Kent and Surrey.
Contactgegevens
Verenigd Koninkrijk
- 0344 800 44 11
- www.arrivabus.co.uk
1,3
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4K reviews
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You'd be better off walking than using…
You'd be better off walking than using Arrival. Turn up when they like, scruffy busses that are cancelled all the time because they prefer to have them rammed full instead of providing the service they're given a load of cash from the councils to provide. Absolutely awful service.
31 maart 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hello Kev,
We’re sorry to read this and understand how frustrating unreliable services and cancellations can be. This is not the experience we want our customers to have.
We’d appreciate the opportunity to look into your concerns properly. Please complete the complaint form on our website with details of the routes, times, and locations involved so we can investigate further:
👉 https://www.arrivabus.co.uk/help/contact-us
Thank you for taking the time to share your feedback.
Kind Regards,
-Ellie
LF25TKE
I would like to compliment the driver of the 141 bus from Palmers Green to L Bridge. She drives safely, smoothly, and with gentle braking, making the journey very comfortable.
Even in the morning taken the bus from Wood Green station@ 7:50 I arrived @L bridge it was a driver guy who was driving safe
25 maart 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hi Nicoleta,
Thank you for your 5 star review and the compliment received for the driver of your 141 bus from Palmers Green to London Bridge.
I have passed this onto our London Team for you so the driver can receive a commendation.
Kind regards
^AM
Antwoord van Arriva Bus (UK)
Hi Aman,
Thank you for your review regarding the problems you have experienced with our bus service.
We’re going to need a little more info so this can be looked into, please let us know more here: https://bit.ly/2RxNvL2
Kind regards
^AM
The worst transport service in the Uk……
The worst transport service in the Uk… never keeps to time and sometimes the buses won’t show up… it’s so annoying that I have to put up with your service every week
25 maart 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hi there,
I’m really sorry to hear how often you’ve been let down by our service. Buses not keeping to time, or not showing up at all, is incredibly frustrating, especially when you rely on us every week.
We’d really like to look into the issues you’ve been experiencing so we can address them properly. If you could please submit a complaint through our online form, our Customer Care team will be able to investigate the specific services and follow up with you directly:
👉 https://www.arrivabus.co.uk/help/contact-us
Thank you for taking the time to share your feedback, it helps us work on improving the reliability of our service.
Kind Regards,
-Ellie
10:02 bus Greenway drive missed out
10:02 bus Greenway drive missed out. 30 min wait and will make me late for my appointment.
25 maart 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hi Kev,
I’m really sorry to hear that the 10:02 bus from Greenway Drive didn’t arrive.
Being left waiting for 30 minutes, especially when you have an appointment to get to, is incredibly frustrating, and it’s not the level of reliability we want for our customers.
We’d really like to investigate this properly and look into what happened with that journey. If you could please submit the details through our online complaint form, our Customer Care team will be able to review it fully:
👉 https://www.arrivabus.co.uk/help/contact-us
Thank you for letting us know.
Kind Regards,
-Ellie
Personal experience
Using Arriva transport for a majority of my life, they have been the most inconsistent company with buses not turning up or driving past when you are waiting at a bus stop with your arm out.
My most recent experience is that 2 buses did not show up and I was waiting to go to a hospital appointment, i had to pay £15 in a taxi and wrote to the customer service, and in their response, they lied to my face about the bus running.
Really hoping we get a new company that’s more honest and reliable soon, they need to go.
18 maart 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hi Owen,
I’m really sorry to hear about the ongoing issues you’ve experienced over the years , and especially the frustration of two buses not showing up when you were trying to get to a hospital appointment.
We’d really like to review what happened in detail so we can investigate the missing buses and the response you received from our team.
Please could you submit this through our online complaints form or follow up on this matter by emailing us back with the reference number you would have been provided?
👉 https://www.arrivabus.co.uk/help/contact-us
Thank you for taking the time to share your experience, your feedback is important, and we want the chance to put this right.
Kind Regards,
-Ellie
An absolute disgrace of a company
Went to rhyl bus station to catch the 11.45 Llandudno bus (12). On the stand was one about to depart. I was just about to get on when the driver closed the doors on me and shrugged his shoulders. Other people waiting at the other shelter were shocked by the attitude of the driver. Obviously he must have been 2 seconds late for his departure. He was then stuck at the lights as a penance from God. I shall make sure I show the exact same courtesy when I'm in the car and they wish to pull out. We'll done arriva from employing an absolute moron. Received a phone call from an arrogant employee today 15/April regarding my complaint. He said he reviewed cctv footage from the bus stating I wasn't at the doors when they were closing. Not what I witnessed along with a passing woman who said she couldn't believe what had happened. I asked for a copy of the footage. He flatly refused. Now I see why they have such poor feedback on TripAdvisor and trustpilot. 1 star being the least you can give, that means 0.3percent feedback. Arriva hang your heads in shame.
23 maart 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hello,
I’m really sorry to hear about your experience at Rhyl bus station.
Having the doors closed on you as you’re about to board, especially with others witnessing the situation, is completely unacceptable.
We’d really like to investigate this properly and address the driver’s behaviour with the relevant team.
If you could please submit the details through our online complaint form, our Customer Care team will be able to look into the incident fully:
👉 https://www.arrivabus.co.uk/help/contact-us
Thank you for taking the time to share what happened.
Kind Regards,
-Ellie
Twice skipping me
Twice skipping me, they saw me but the drivers just signed that they are not stopping for me, what the hell is this? I saw the bus it still has a lot of room. This time happened at 14:30 Queen Elizabeth GS for 110 route towards leeds on 23 Mar. It is ridiculous, are there any complaint process even in place?
23 maart 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hello,
I’m really sorry to hear about your experience, being passed by twice, especially when you could see there was plenty of room on the bus, is incredibly frustrating and absolutely not the level of service we want to provide.
We’d really like to investigate what happened on the 110 service at 14:30 on 23 March so we can address this with the team and make sure it doesn’t happen again.
Please could you submit the details through our online complaints form? This allows our Customer Care team to review the incident fully and follow up with you directly:
👉 https://www.arrivabus.co.uk/help/contact-us
Thank you for bringing this to our attention.
Kind Regards,
-Ellie
Leaving early is not an option.
Usually not too bad but yesterday the 164 to Market Drayton left Newcastle station 6 minutes EARLY! Hence I missed it and had to get my partner to drive 12 miles to pick me up and 12 miles home. Late buses I can understand, but leaving early is unacceptable. The app is useless, when or if I can get it to work, resetting my password is impossible!
20 maart 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hi there,
I’m really sorry to hear about your experience with the 164 service and our Arriva Bus App.
We’d really like to investigate this properly and follow up with the local team. If you could please submit the details through our online complaint form, our Customer Care team will be able to look into the specific journey and the app issues you encountered:
👉 https://www.arrivabus.co.uk/help/contact-us
Thank you for taking the time to share your feedback.
Kind Regards,
-Ellie
Disgusting
Disgusting, I have just witnessed a girl put her arm out for the bus and they drove straight past her it was the 156 from Airedale to Castleford around 6:05pm, how rude, she clearly put her arm out and moved from the edge of the road when the bus came closer expecting the bus to stop. I wonder how many people get ignored like that, I couldn’t believe it, RUDE!!
20 maart 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hi Kayden,
Thank you for bringing this to our attention.
A driver failing to stop for someone who has clearly signalled is completely unacceptable. No one should be ignored like that. We will make sure this is investigated.
Thank you for taking the time to raise this, feedback like yours helps us take action and prevent it from happening again.
Kind Regards,
- Ellie
Arriva sucks
Arriva 64 sherburn village to arnison centre is a complete failier of a service spends more time canceled or late starting from fist bus of the day. Arriva needs to be removed as a bus company perminantly negitive on stars because they are shit
20 maart 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hi Matthew,
I’m really sorry to hear about the ongoing issues you’ve been experiencing with the 64 service from Sherburn Village to the Arnison Centre.
A service that’s frequently cancelled or starting late, especially from the first bus of the day, is incredibly disruptive, and it’s completely understandable that you’re feeling this frustrated.
Your feedback is important, and we want to make sure this is fully investigated so the right action can be taken. If you could please submit a complaint through our website, our Customer Care team will be able to review the specific journeys, follow up with the local team, and work to improve the reliability of this route:
👉 https://www.arrivabus.co.uk/help/contact-us
Thank you for taking the time to share your experience, we appreciate the chance to put things right.
Kind Regards,
- Ellie
I am absolutely discusted
I am absolutely discusted. Some buses go straight past when there is obviously room. Some buses drive straight past the school stop. Many times the bus does not show at all. I have little faith. They are so bad that when my son does his GCSE'S l am going to drive him to school myself, even though he has a bus pass and the petrol prices are going up.
1 september 2025
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hi Louise,
I’m really sorry to hear about the experiences you and your son have been having.
We’d really like to investigate this properly and raise it with the team responsible for the route. If you could please submit a complaint through our website, our Customer Care team will be able to review the specific dates and take appropriate action:
👉 https://www.arrivabus.co.uk/help/contact-us
Thank you for taking the time to share this, we appreciate the chance to put things right.
Kind Regards,
- Ellie
Worst bus service in world
Worst bus service in world. Buses never run on time. Waiting ages for a bus. I don't know how you have the nerve to hike up your prices
19 maart 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hello,
I’m really sorry to hear how frustrated you’ve been with our service.
We want to look into the specific issues you’ve experienced so we can address them properly. If you could please submit a complaint through our website, our Customer Care team will be able to investigate your journeys and follow up with you directly:
👉 https://www.arrivabus.co.uk/help/contact-us
Thank you for taking the time to share your feedback.
Kind Regards,
- Ellie
Buses get cancelled without any…
Buses get cancelled without any warning, they are often late and most of the drivers are ignorant morons.
16 maart 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hello,
I’m really sorry to hear about your experience. Having buses cancelled without warning and dealing with repeated delays is incredibly frustrating, and it’s absolutely not the level of service we want to deliver. I understand how upsetting it can be when you feel drivers aren’t being helpful either.
We’d really like to investigate this properly so we can address the issues you’ve raised with both service reliability and staff conduct.
If you could please submit a complaint through our website, our Customer Care team will be able to look into the specific journeys and take appropriate action:
👉 https://www.arrivabus.co.uk/help/contact-us
Thank you for taking the time to share your feedback.
Kind Regards,
- Ellie
Service 302 for Hatfield from Marlowes…
Service 302 for Hatfield from Marlowes is sometimes here or not. I’ve been getting the buses for a few months and every 3 ish weeks the bus just doesn’t show up and I have to wait for the next one. Ridiculous honestly
15 maart 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hi Alex,
I’m really sorry to hear about the issues you’ve been experiencing with the 302 service from Marlowes.
We’d really like to look into this properly and follow up with the team responsible for that route.
If you could please submit a complaint through our online form, our Customer Service team can investigate the specific dates and take action:
👉 https://www.arrivabus.co.uk/help/contact-us
Thank you for letting us know.
Kind Regards,
- Ellie
Terrible service.
Terrible, I waited more than 40 minutes for the bus to come and then another 20 minutes if not more for the driver to actually start letting people in and to drive, and this has happend 6 times in the past 3 months.
14 maart 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hi Kikira,
I’m really sorry to hear you’ve had to deal with such long waits. Experiencing this repeatedly over the past three months is understandably frustrating.
We’d really like to investigate this properly so we can address the delays and follow up with the teams involved. If you could please submit a complaint through our website, our Customer Service team will be able to look into the specific journeys and take action:
👉 https://www.arrivabus.co.uk/help/contact-us
Thank you for taking the time to share your experience.
Kind Regards,
- Ellie
509 poor service from driver
509
The driver did not stop on time in the designated space despite two people raising their hands. No point even mentioning the 10-minute delay.
14 maart 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hello,
I’m really sorry to hear about your experience on the 509. A driver missing the designated stop despite passengers clearly signalling is not acceptable, and we understand how frustrating this must have been.
We’d like to investigate this properly and address it with the team involved. If you could please submit a complaint through our website, our Customer Care team will be able to look into the journey details and take the appropriate action:
👉 https://www.arrivabus.co.uk/help/contact-us
Thank you for bringing this to our attention.
Kind Regards,
- Ellie
If your not going to send a bus
If your not going to send a bus. Tell us, it's such bull waiting for nothing. Very unhelpful
13 maart 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hi there,
I’m really sorry you’ve been left waiting without any update.
We’d really like to look into what happened so we can address this properly. If you could submit a complaint through our website, our Customer Service team will be able to investigate the specific service and follow up with you directly:
👉 https://www.arrivabus.co.uk/help/contact-us
Thank you for taking the time to let us know.
Kind Regards,
- Ellie
Consistent in being cancelled
Consistent in being late, cancelled or delayed. I’m currently waiting on a bus home from work, I bought a ticket on the app and because it expired due to cancelled buses I was forced to buy another ticket, this exact scenario has happened countless times. S*** show to put it lightly
12 maart 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hi Patrick,
I’m really sorry to hear about the repeated delays and cancellations you’ve experienced.
We’d really like to investigate this properly and review what happened with your journeys and tickets.
If you could submit a complaint through our online form, our Customer Care team can look into this in detail and help put things right:
👉https://www.arrivabus.co.uk/help/contact-us
Thank you for taking the time to share your feedback.
Kind Regards,
- Ellie
Most ANNOYING bus service 444/446 with…
Most ANNOYING bus service 444/446 with pointless loud speakers announcing every stop . Absolutely no need for this. EDIT to your reply, visually impaired people are not deaf and neither are people who need help with their stops.
12 maart 2026
Review zonder uitnodiging
Antwoord van Arriva Bus (UK)
Hi Paul, thank you for your review.
We’re sorry the audio announcements on the 444/446 felt disruptive.
These announcements are an important accessibility feature for customers who are visually impaired or need support knowing when their stop is approaching.
We’ll share your feedback with the team, and we appreciate you taking the time to let us know.
Kind Regards,
- Ellie
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