Arriva Bus (UK) Reviews 

I use the 101 bus five days a week, and although it’s often late, I still rely on it. Today, 07/10/26, the bus was due at Springfield at 7:38 am but came at around 7:42 am. The driver saw me waving but didn’t stop, which made me late for work.

This was very frustrating. I hope Arriva can look into this and remind drivers to stop for passengers waiting at the bus stop
And this problems happen to everyone everyday.

Waited for the 13.38 X30 Blyth to Newcastle it never even turned up. Missed Hospital appointment. What a total shit show of a company. Only gave it 1 star because I could not give it zero !!!

Waited over an hour for a 310 bus home on Friday, lots going in the opposite direction but how can 2 be missing one after another going to Hertford? when asked the driver of the one that did turn up just shrugged and said "traffic"
Then this morning another no show for the 7.43am from Hertford. Getting ridiculous and impossible to get information.

Really lovely man. I felt safe and really enjoyed the ride
Would highly recommend xxxx

Absolute shambles of a service, 2 consecutive buses (203 Huddersfield line) simply went past, empty, saying out of service. There are only 2 an hour, all other scheduled buses seemed ok. Result I have to get another bus and walk 45 minutes home, I’m already 30 mins later than I would have been, I have appointments tonight I have had to cancel. Thanks Arriva!
Absolutely horrendous service, I’ve complained plenty of times as this is normal and just get shrugged off. Please someone take over this joke of a company

Bit like water company game. No choice but to pay and use them no matter how bad the service maybe. Nobody has any idea of quality standards or customer service, it's certainly not being monitored.

Won't waste my tine filling in contact form arriva. Just note the problem and fix it.

Because been on 496 11.07 bus and drive stop and near hit a car and broken my hand

There isn't a more incompetent service in the land. Consistently late, buses don't connect, the customer service is exceptionally bad if non-existent, and the only thing they succeed in doing is frequently failing.

Edit: i have done it online through your form. I've been ignored. Worst customer experience i've ever had.

The worst company I have ever come across. Waited for an hour for the 11 to chester bus then had to be told by the number 4 to mold driver they had dropped the route entirely. NO UPDATE ON THE APP. NO INDICATION IT WASN'T EVEN TURNING UP. They should be put out of business. Walking 5 miles home while writing this.b

Does anyone knows if the 5c service leaving Bangor Morrison at 1627hrs no longer a service? I am frequently there before it is scheduled to arrive, however it rarely arrives. Appreciate any response. I would contact Arriva complaints, however in my experience their 'investigations' have been useless.

I don't know how they are still in business. Busses are consistently late, or just don't turn up. The app is incredibly unreliable. Its supposed to be live tracking busses, that's definitely not true. They put updates on twitter, rather than their own app,
and there's no point complaining. I've sent three complaints through their portal, and a lost item, all followed up with emails, all ignored. really terrible service

Do you try to offer appallingly bad service on purpose or is this company just profoundly incompetent at simple tasks? Where do you hire these gormless, low IQ drivers???

Stood waiting for the number 7 via Durham in the freezing cold at night. Clearly visible, in a well-lit area with my arm out. What does the driver do??? Oh, only takes a good long look at me and continues driving! Almost empty bus so don’t give me the excuse it was full.

Had to wait another hour because you don’t run regular services after 6PM. In typical Arriva fashion, that was late, too. Surprised it wasn’t cancelled like usual.

It’s honestly comical how bad Arriva is. Go North East never has these issues but Arriva routinely manages to fail at doing the absolute bare minimum.

If I could give no stars I would £3 to go six stop is a joke and child half £2.60 this bus service is a joke

Busses always fly past me if it’s late plus bus drivers are always arrogant and moody it feels like they have something against you plus the busses are bad quality and 90% of the stop buttons don’t work plus the back burns ur legs and also on a night it’s freezing furthermore the seats are dirty and if ur on a bus and something happens the bus driver don’t listen plus they stink and are uncomfortable

I would give 0 stars if I could. Arriva is probably the one company any that I hate with a passion and additionally the only company I’ve ever left a review on. If you want to make it to an appointment on time you’re better off walking. There has never been an occasion where one of these buses has actually come on time for me and i get the bus nearly every day. I honestly feel ashamed that I pay for an over priced bus pass as it just doesn’t feel worth it, especially at the EXTORTIONATE price you pay for it. Absolute joke of a company I would never ever recommend to anyone.

Very disappointing service from Arriva in West Yorkshire. This is the second time within two weeks that the 254 bus has failed to arrive during the school run.

The reliability and overall quality of the service have been extremely frustrating. Delays, cancellations, and a lack of clear communication make it difficult to plan journeys with any confidence.

Passengers depend on buses to get to work, appointments, school, and other important commitments, so when services don't run as expected, it can have a real impact. What makes it worse is the lack of clear communication or consideration for passengers when problems occur.

I hope Arriva takes customer feedback seriously and works to improve reliability, communication, and the overall passenger experience across West Yorkshire. People deserve a bus service they can depend on.

If I was able to give it negative stars I would have done that!
The worst, not reliable, zero commitment to timetable, they just run on vibes!!!

Im not very happy my daughter tried to get on the bus 527 she has been getting on everyday she has a bus pass. But ONE day of the years where she has forgot it they can’t let her her on . Pure rudeness

I recently been told to go back to office 3 days per week after working from home for 4yrs. I thought it would be simple getting to Maidstone from Chatham but it would’ve been easier to catch a train back to London. I leave my house in time so I can catch the 101 and leave enough time so even if it’s late the next scheduled one would still take me to work on time and even the 3rd schedule one would take me there with 5mins for me to log on and prepare myself for the day. BUT everyday since I’ve started last week I’ve been late, one day I had to take an Uber and paid almost £25. This is absolutely ridiculous never thought I’d say I miss TFL