MONA UK Reviews 

Stay away from this company. It makes me wonder if they are actually a real company at all!! Very poor service. I ordered and paid for two tops (over £100) for my 88 year old Mum for Christmas events that she is planning to go to in December. A whole month later having heard nothing I phoned today to find out what was happening. They took about 10 mins to answer, call held in a waiting loop. Eventually the girl that answered told me they had apparently tried to deliver the tops on 14/11 and 16/11 but had not left it in the safe place mentioned. I was home on the 14/11 and there was no delivery that day and no messages from them. On phoning today the best I was told they could do was to "see if they can arrange a full refund for me!" No offer to resend quickly and put things right because their system does not enable them to do that!!! Very poor and disappointing.

Recently received letter from Jessica Perry "Country Manager" Artigiano saying they admitted bad service and apologising "unreservedly" and would like to make amends by offering a £50 voucher for use on anything over £100.
Due to their poor service I had decided never to use them again but in view of the letter I thought I would give them another chance and duly took advantage of this ordering a dress I was told was in stock and would be despatched the next day. Two days later I received a new catalogue and cursed as the dress had been reduced 20%(£36). However it turns out my dress had not been despatched as stated but took 2 weeks further to arrive and although both the catalogues said " Free postage and returns" they charged £5.95 delivery. When I queried it they said "my voucher could not be used in conjunction with any other offer including free delivery" so the £50 was really only worth £8...I feel I have been conned. This goodwill voucher was nothing of the sort , just another promotion and the service was as bad as before. I will like many others on this forum never use Artigiano again and woud advise anyone else to be careful to see if their promotions are genuine.

I ordered a dress by 'phone on 14 November and paid by credit card. I was told the dress was in stock. I chased order on 26 November and was told it would not be available until FEBRUARY 2018. This is absolutely disgraceful. Why was I lied to in the first place, was it to get my money, or was it that existing rather than new customers were given preferential treatment. Although I still want the dress I will NOT be buying anything from Artigiano ever again. Order was for 87724/765 size 18.

Buyer beware .Delivery is poor by any standards and their returns service even worse at least three weeks to obtain a refund. Non existance customer service staff rude and could not careless.
I have been a customer for several years but no longer they do not deserve your business

I usually like most of it. very comfy seats. However, the music is always uncomfortably loud and prevents relaxed conversation with friends or working. please lower the volume

Poor quality, some of the dresses are absolutely NOT made in Italy.
Poor customer service. Non existent. At all.
Refunds - takes a months without any apology.
Sent them a message - a week gone by - no reply.
No-one in Artigiano cares about you as a customer.

Will never buy anything from this company again!

Quality of clothes is poor for the price. Also,trying to get through on the phone to speak to someone is a nightmare! Took three attempts and each time I was waiting at least 15 minutes for my call to be answered. I wanted to know if they had received an item I had returned. Was told that they had a problem with Post Office website!!!!!!!!! Why do they not have returned item information on their own computers?? Plus,although it states on their invoices that refunds may take 2 weeks,I was told that my refund may take two to three weeks from them receiving my returned order!!! Not good enough,especially when they debit the cost immediately you place an order. Will NEVER order from this company again.

I have given 2 stars because although their products are of good quality the Website is very poor! I tried ordering loafers on line but it wouldn't accept my promotion code (still active from Artigiano) so I had to 'phone. The order was accepted with the promotional offer, 3 weeks later I 'phoned again to be told the order was on its way. A week later I got a letter to tell me the shoes were out of stock, order cancelled. Also I often find the website to be problematic, It won't add to basket, maybe I'll 'phone the order if I can be bothered!!

Good service but parcels are sometimes packaged in cardboard boxes which arrived damaged with the goods visible.

I received a dress worth £95 in july. . I wasn't impressed so I asked for a return they sent me a return label which I used in order to return this dress.that was on 14th August 2017 .it was tracked to their P.O. box on 16/08/17 but not collected until 30/08/17 according to my tracker. I've been ringing their useless customer service number and sent them countless emails but no response.they've been taken over by Klingel so will they honour the transaction or not. I suggest they'll have an excuse. Oh and Scotts of stow are still just as liable so i havent finished with them yet either. I will supply order number when I return home.acct number107240665. . . Order number w09630254. . . Item code. .ajds455nav12s.

I completely agree with Sarah's comments. What I really object to is that the Company will no longer do exchanges. You have to wait up to two weeks for a refund and, if you want to exchange for a different size in the product you have to buy it again. What other mail order company does that? Shan't use them again which is sad.

I'm in mourning at the sad and sorry decline of what was once a super, lovely company to deal with. What has this new owner, Klingel, done to create so much chaos in so short a time? Probably diverting the products form Italy via Germany hasn't help.

Without going through the litany of problems I am experiencing with my current and last ever order, I would advise 'buyer beware' if you are thinking of dealing with this company, For the future I shall be shopping elsewhere.

Such a shame!

Sadly have to report that since the company take over Artigiano have failed to refund me for a return I made back in July despite numerous phone calls and emails. I gave them proof of return which was via local Hermes collector but they are now ignoring my emails altogether. It's impossible to get through on their customer service help line. It appears I have no option but to take formal legal action as they are in breach of contract and have money that belongs to me and have no legal right to withhold it. Anyone else having the same issues? Shameful behaviour from a company I have been loyal to for many years.

Everyone should be aware that Scotts of Stow has sold Artigiano to Klingel a German company. I think that's the reason for the uncharacteristically dodgy customer service at the moment.

I've noticed Alba Moda clothes on the website (another German brand) so it seems that changes are afoot.

Very relieved that Scotts has let go of it - their styling was dreadful.

I have not received delivery of an order and do not know why.To leave parcels unattended at any time is dangerous and in holiday time even more so.
Contact with the Customer Services office on 03444828888 is impossible since the phone is never answered.
The orders line works well ....... you want the business but NO service.

Elizabeth Adlam Malvern.

Just read recent reviews and see I am not alone in having problems trying to get a refund for a returned item. Customer services don't answer the 'phone and only respond to emails on an ad hoc basis. And yes, I've been given same reason as others as to why refund not forthcoming - change of ownership. I don't get it , they are in possession of the goods but refuse to make re-payment. I believe that's theft! 8 weeks and counting.

Similar experience to other customers. Have ordered in the past with no problems. This summer everything has gone wrong. Original order on 24th May for several items. One returned for exchange (colour).No response whatsoever from company. Had to chase up exchange.
Exchanged item eventually arrived over a month later. Wrong size. Returned again for exchange on 7th July. No response to online contact. Very polite customer service on telephone, but blaming change of parent company. Artigiano responsible for fulfilling contract according to Trading Standards and item is in stock on Artigiano website.

I've used this company for years but I returned some shoes to them on 29 June, the day they arrived with me, the parcel was delivered on 1 July. I've made 4 phone calls 2 emails and I'm still awaiting a refund of almost £200. The company has been taken over and they do not give two hoots about their customers. This is the end of a long friendship! BEWARE DO NOT USETHIS UNCARING AND UNHELPFUL COMPANY You ask for an order number here - my invoice is so worn out with all the phoning etc that it's illegible!

Artigiano was always reliable, beautiful clothes, expensive, but quality good. BEWARE.......THEY HAVE CHANGED!
Different account number given, customer service useless. Returned product, (due to size) at end of June,2017, now mid August. Still no refund, now it seems Scott and Co are involved, (taken over) which complicates the matter further.
Fortunately I paid through PayPal, and have made a claim through them. But it's all hassle. AVOID

I am still awaiting a refund for items bought and sent back in June.
I've phoned customer services twice and waited for 10-15 mins for customer service which to be honest was pathetic as they just say that the company has been sold on and it's not their problem.
I know that the goods have arrived back, other companies can process this within days, but not Aritgano!
Not a happy customer...... will not be buying from you in future.
A glossy catalogue is not a replacement for customer service.