MONA UK Reviews 

I returned a dress that did not fit. It was posted on 17/7/17 I still have not had a refund nearly 4 weeks later! Item was received at PO address on reply-paid label 2 days later but as Artigiano now send on to Germany nothing has happened. I've phoned customer services several times, staff are unhelpful and not apologetic. Apparently the company has been taken over by a German firm, Klingel, and UK staff say they can do nothing more! Apparently my refund is now on a list that should be actioned but they only did that yesterday.... 3.5 weeks after the item was returned.
I have bought regularly from Artigiano over the years but I shall not be shopping with them again now that customer service is so dreadful...

A big problem for me with this company is that I always have problems with their website and the only alternative then is to phone their premium rate telephone number. My order came to almost £900 so no, I was not going to reel off all those product numbers and sizes on a premium rate line. No point in complaining though because their attitude to customers is 100 times worse than their website. It's against their policy to phone a customer back in order to gain the £900 order. I stopped shopping with them about 5 years ago because of their attitude to their customers. At that time I tried to make a complaint but they don't even bother to acknowledge you, so eventually I gave up and just decided to shop elsewhere. And here we go again - same problem, same couldn't care less attitude. It's an awful company, the one star is for the clothes which once again, I won't be buying.

We returned a dress but after 3 weeks had not received the refund. I tried calling their customer services a number of times but after more than 10 minutes listening to various recorded messages I called their order line number. Surprise surprise answered in less than 2 minutes. They said they they couldn't help or transfer me!! I finally got through to customer services after holding for more 15 minutes and rudely told it wasn't their problem as when I bought the dress it was owned by another company. As they suggested I emailed them with the details of customer number etc. They ignored both!!! After some investigation I learned the previous owner was Scotts of Stow. I called them, answered quickly, explained my the reason for my call and they promptly made the refund. That is what I would expect from a company with a well run customer service philosophy.

I purchased dress from Artigiano and returned on 29th june. After numerous phone calls requesting refund from polite ineffective customer services, like other reviewers I need to know when the refund is coming. Again I had the promise of refund after 21 days and as yet still no refund. Apparently I also have more than one account! This is totally unacceptable as I cannot afford to lose the money and have had to pay for the dress on my credit card. However, I will not give up and hope the company has the decency to fulfil thir obligation. Margaret Boreham

I have used this company may times in the past with no complaints. NEVER AGAIN. I bought 2 prs trousers but sent both back as they were a poor fit on 23rdJune.
I have had no acknowledgement of the returns and no refunds. I emailed the company several times with no response. I have phoned customer service numerous times and all I get is Peer Gynt to entertain me.
My customer number on the catalogue is different to that in the order form sent with the trousers.
I sent a letter a few days ago and await a response.
What a total shambles and will never use this company again.
H Mcclure

Ordered several items on 24th June received them on 29th June kept two and sent others back same day have not had any refund telephoned several times
and been passed from one person to another given different phone numbers was told by one that they would ask the Supervisor to find out
what has happened have not heard anything, I don't know whether they
have received my items I have a Post Office receipt which I gave Artigiano
the details, I am very annoyed as it Is not a small amount I am owed.
I was also told that the company has been taken over by a German one
is this why they are in such a muddle. One telephone call I made I was kept waiting for half an hour listening to repeats of their music then they
just cut me off and said we are now closing Am I paying for these calls.
If and when I get my refund back which is over a month I shall certainly not be ordering any more. Mrs.J.Bennett Fleet Hants.

Do not buy from this company. They customer service is crap and I am having a problem getting a refund for 2 dresses that I bought from them. There excuse is that they don't own the company and Scotts of Stow who have sold the business to an undisclosed German company are processing refunds with 21 working days. This is unacceptable and no one is informing customers of this when they buy their products.

Very good quality.
And well made.
Thanks well done!!

The online system worked well and although the item was not in-stock, I was kept informed regarding it's delivery. When it arrived I was satisfied.

I have called customer services a number of times. They are polite but unable to help. The software will not recognise my details. I have tried changing my password but I need a customer number. Your staff have helped with a new number which is not recognised. The software then tells me it does not have a mail address, which it clearly does, as I am completing this survey.
I have ordered goods before but every time I have to spend time with your staff to complete an order. I now have 4 accounts apparently, bizarre!
This is all time wasting for me and actually there are so many options on line I should look elsewhere, but I have purchased Artigiano clothes for 10 years. Please do something about your software and get rid of unwanted accounts and help me to get set up.

MY FIRST ORDER RECEIVED TOP CLASS SERVICE, BY QUALITY AND SPEED OF GOODS ORDERED.

The £6 delivery charge is expensive but you then have to pay to return items.

Service is excellent and goods nice quality but sizing is not true to sizes.

Order W09628693.

ordered trousers and matching jersey top.top delivered and then advised trousers no longer available-then had to carry out lengthy search for alternative matching trousers. far too often companies are accepting orders which cannot be fulfilled, which is very frustrating and causes great annoyance to the customer. 1 star rating too generous!

I have made several queries about my returned items for refund but customer service is non existent and the only interest is in selling not service or satisfaction

Please do not provide provisional delivery dates that are not accurate. Previously all deliveries have been made well within provisional deadlines. Unfortunately, when it really mattered the garments arrived too late to be used. No response received from Customer Services when I complained by email. A very disappointing experience.

The trouble we have with your company is your delivery driver working for Hermes!! We have to have shopping delivered to another address then get the householder to phone us to go and collect the item. I stopped using your company and three others because of this problem. We have oil, a skip the postman every day plus numerous other deliveries but not this Hermes driver. I have complained numerous times before enclosing photos of bags dumped at the start of our concrete drive that the sheep have trampled and chewed but it has no effect. We are not the only ones who suffer such a bad delivery service most people I have spoken to don't like this company.

Fabulous pair of jeans, top quality & good fit, very efficient order & delivery system.

The customer service was excellent. I unfortunately needed to return a product which was due to me and not the fault of the company. The instructions were clear and the money refunded without quibble.

Quick delivery and really good quality clothes, thanks!