I emailed to cancel my membership (I’ve moved out of area, nothing wrong) and Sophie replied and confirmed the confirmation within a matter of minutes. Never had a response so quickly… usually lucky... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I had an issue with my direct debit and I was unaware of the failed payment. The charge had risen to £93 which was extortionate from the original price. Zoe on live chat was quickly able to rectify... Toon meer
Bedrijf heeft geantwoord
Today I noticed I had forgotten to pay my gymnasium membership. I loaded up the Ashbourne website like an eager dog who’s just seen his lead prepared to give away my money I had earnt from the fruits... Toon meer
Bedrijf heeft geantwoord
I was away on holiday and missed the payment. When I returned. I’ve got a very high bill which wasn’t affordable at the present time and when I reached out to one of the teams, they really understood... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Direct debit collections, debt recovery, integrated software solutions and online digital marketing to attract new members for your gym or club.
Contactgegevens
Regus House, B908AG, Solihul, Verenigd Koninkrijk
- www.ashbourne-memberships.co.uk
4,9
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Braveley helped me
Braveley helped me , listened my to my problem and sorted it
Really appericiate
13 mei 2026
Review zonder uitnodiging
Antwoord van Ashbourne Membership Management Services
Dear Cool Guy, thank you for giving us 5 stars! Beverley was delighted to be able to deal with your problem quickly and efficiently. Best wishes, Ashbourne
Great service
Great service, courteous staff who are very helpful. Provided the outcome I was hoping for without any issues.
13 mei 2026
Review zonder uitnodiging
Antwoord van Ashbourne Membership Management Services
Dear Cat, thank you for taking the time give us a 5 star review! We all work hard to support members when they contact us, so you review is really appreciated. Best wishes, Ashbourne
Amazing customer service
Megan provided a lightning quick response to my membership cancellation request. She confirmed my request answered my question re last dd payment, with no pressure or attempt to change my mind.
Excellent friendly service, many thanks .
12 mei 2026
Review zonder uitnodiging
Antwoord van Ashbourne Membership Management Services
Dear G Macklin, thank you so much for your great feedback! Megan was pleased to help, and we hope to welcome you back in the future. Best wishes, Ashbourne
Abbie was professional and efficient
Abbie was professional and efficient, listening to my query and acting upon it quickly. I'm very happy with the customer service that I've received today. Thank you
12 mei 2026
Review zonder uitnodiging
Antwoord van Ashbourne Membership Management Services
Dear Jane, you are very welcome and thank you for taking the time to give us such a great 5 star review! Abbie was delighted to help you. Best wishes, Ashbourne
Gym membership
I had some enquiries about my membership.
Tiffany dealt with them very politely and promptly for me.
Thank you!
12 mei 2026
Review zonder uitnodiging
Antwoord van Ashbourne Membership Management Services
Dear Mark, thank you for taking the time to give a 5 star review! Tiffany was delighted to be able to help you with your enquiry quickly and efficiently. Best wishes, Ashbourne
Helpful
Fast response to my enquiry and polite, helpful advice. Fully answered my query about my gym membership..
11 mei 2026
Review zonder uitnodiging
Antwoord van Ashbourne Membership Management Services
Dear Emma, thank you so much for taking the time to give us such a great review! We all work really hard to support members quickly and efficiently so your review is really appreciated. Best wishes, Ashbourne
Chloe on the web chat was absolutely…
Chloe on the web chat was absolutely amazing, helped me freeze my membership right away with no issues at all within 10 minutes. Thank you!
11 mei 2026
Review zonder uitnodiging
Antwoord van Ashbourne Membership Management Services
Dear Mohammed, thank you for taking the time to give us a 5 star review! Chloe was happy to help with your freeze request and we are delighted that you are another happy member! Best wishes, Ashbourne
So I Cancelled my membership today
So I Cancelled my membership today , a great lady called Megan in customer service made it painless and easy ! .
Easily the best experience I’ve had at the gym without a doubt.
8 mei 2026
Review zonder uitnodiging
Antwoord van Ashbourne Membership Management Services
Dear Mr Shaun, thank you so much for your great feedback! Megan was pleased to help, and we hope to welcome you back in the future. Best wishes, Ashbourne
5 star
Tiffany is a real asset, she sorted out my problem very quickly, kindly and politely with professionalism.
8 mei 2026
Review zonder uitnodiging
Antwoord van Ashbourne Membership Management Services
Dear Szilvia, thank you so much for your kind feedback! We all put in a lot of effort to ensure we support our members as quickly and efficiently as possible. Tiffany was thrilled to assist you, and we’re delighted that you are another happy member 😊 Best wishes, Ashbourne
Beverly was incredible
Beverly was incredible. I had an issue with my account, and she resolved it quickly and smoothly. She was also such a lovely person to deal with.
7 mei 2026
Review zonder uitnodiging
Antwoord van Ashbourne Membership Management Services
Dear Cynthia, we really appreciate you taking the time to leave us a 5 star review! Beverley was happy to resolve your issue swiftly and effectively. Best wishes, Ashbourne
The splendid customer support person
The splendid customer support person, Meghan, helping me set the correct data required for membership of the
Riverside Sports Bristol. Polite, encouraging, and confident.
7 mei 2026
Review zonder uitnodiging
Antwoord van Ashbourne Membership Management Services
Dear James, thank you for your great review, we really appreciate the positive feedback, and Megan was happy to help. Please don't hesitate to get in touch if you need us again. Best wishes, Ashbourne
Ashbourne Membership Services – Absolute chaos from start to finish
Ashbourne Membership Services is a mess from start to finish. No clear consent process, no proper transparency on terms, and billing changes that feel slapped on after the fact. Getting straight answers is like pulling teeth, and the system seems built to confuse rather than clarify. I challenged it and won in the end—but only after wasting far too much time fighting something that should’ve been simple.
EDIT -
Thank you for your response, Ashbourne. While I’m glad the matter was eventually resolved, I want to clarify that my review will remain as it accurately reflects my experience.
As a membership management company, it is your responsibility to ensure that valid, signed contracts are in place before collecting payments on behalf of any gym. That due diligence did not happen in my case, and personal stress that caused is something other potential members deserve to be aware of.
Resolving an issue after being challenged does not erase the fact that the issue should never have occurred in the first place. My review stands.
7 mei 2026
Review zonder uitnodiging
Antwoord van Ashbourne Membership Management Services
Joe, We're really sorry to read your review, as it doesn't reflect the service that we work hard to give when a member needs our help. We've requested further details from you via Trust pilot so that we can investigate for you and respond. Best wishes Ashbourne.
Edit - Thank you for taking the time to speak with us yesterday. We are very sorry to hear about the issue you experienced with your chosen gym, and we’re pleased to know this has now been resolved. We hope that as discussed, you will now remove or amend your review. Best wishes, Ashbourne
Very good customer service
6 mei 2026
Review zonder uitnodiging
Antwoord van Ashbourne Membership Management Services
Dear Mohammed, thank you for taking the time to give us such great feedback! Best wishes, Ashbourne
Prompt and professional response from…
Prompt and professional response from Megan, updated me very clearly with the terms. I know exactly what is what. Really appreciate it !
5 mei 2026
Review zonder uitnodiging
Antwoord van Ashbourne Membership Management Services
Dear Eduard, thank you for taking the time to leave us such a fantastic 5 star review. Megan was thrilled to assist you and ensure everything was taken care of swiftly and efficiently. Best wishes Ashbourne
Isobel was super friendly and clear and…
Isobel was super friendly and clear and gave excellent customer service - thanks again for the help! :)
5 mei 2026
Review zonder uitnodiging
Antwoord van Ashbourne Membership Management Services
Dear Shannon, thank you for your super review! Isobel was happy to help, and your review is really appreciated. Best wishes, Ashbourne
Outstanding service
Brilliant gym, with a welcoming atmosphere and had plenty of machines and workout space.
Isobel from customer support was amazing, helped me with cancellation my membership (due to personal reasons) and made it a whole lot easier. So a big thank you to Isobel.
5 mei 2026
Review zonder uitnodiging
Antwoord van Ashbourne Membership Management Services
Dear Corey, you’re very welcome, and thank you for leaving such an amazing 5 star review! Isobel was delighted to assist you quickly and efficiently and we really appreciate your feedback, as it motivates us all to continue providing the best possible support to our members. Best wishes, Ashbourne
Charlie helped me cancel a membership
Charlie helped me cancel a membership, response was very prompt and helpful, all sorted within 24 hours.
30 april 2026
Review zonder uitnodiging
Antwoord van Ashbourne Membership Management Services
Dear David, thank you for your great feedback! Charlie was delighted to be able to help you and we hope to welcome you back to the gym soon! Best wishes, Ashbourne
Abbie was really helpful and allowed my…
Abbie was really helpful and allowed my problem to be solved quickly!
1 mei 2026
Review zonder uitnodiging
Antwoord van Ashbourne Membership Management Services
Dear Jacob, thank you for giving us 5 stars! Abbie was delighted to be able to deal with your problem quickly and efficiently. Best wishes, Ashbourne
Used the Chat service (Amanda)
Used the Chat service (Amanda) very helpful and sorted my membership direct debit and cancellation on my old gym. Very easy, stress free and to quick response.
29 april 2026
Review zonder uitnodiging
Antwoord van Ashbourne Membership Management Services
Dear Mr Rogers, you are very welcome and thank you for your great review! Amanda was delighted to be able to help you. Best wishes, Ashbourne
Had an issue with bank information…
Had an issue with bank information which meant my membership wasn't paid through no fault of my own. Charlie was very understanding and waived late fees and did everything to help me with my payment. Fantastic service!
29 april 2026
Review zonder uitnodiging
Antwoord van Ashbourne Membership Management Services
Dear Dean, thank you for taking the time to give us such a fantastic review! Charlie was delighted to be able to help you. Best wishes, Ashbourne
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.