Used Aston for over 20 years and always had great service however was disappointed this time. When picked car up was shown service report and rear brakes were highlighted as red requiring immediate at... Toon meer
Bedrijf heeft geantwoord
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Everything went without a hitch. Arrangements were made successfully and without any complications. The work done was completed to my satisfaction and the courtesy of the employees was exemplary. I am... Toon meer
I had been looking for a specific model of used car which brought me to Astons. I arrived without an appointment but was made welcome and shown the available models that might fill my criteria. Sonny... Toon meer
Bedrijf heeft geantwoord
Unfortunately, I had to get my engine and Turbo repaired (after the whole engine failed) plus carry out the first service but after a massive repair, my car works as the first day!
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 1989 as a family-run business, Aston Autopark has grown from humble beginnings to become one of the area’s most trusted automotive businesses. We began with just 11 dedicated team members—three of whom remain with us today—and have built our reputation through decades of hard work, honest advice and a genuine commitment to our customers. As the area’s longest-established franchised dealer, we’re proud to have served generations of customers while continually adapting to the changing automotive landscape. Our facilities have evolved over the years, incorporating the latest technology and equipment to deliver an excellent experience throughout the business. Whether you’re searching for a new or used vehicle, looking to sell your car, or require professional servicing and repairs, our experienced team is here to help. As an authorised repairer for Vauxhall, Peugeot, Citroën and Ford, our manufacturer-trained technicians can undertake everything from routine servicing and maintenance to warranty work, recalls and complex repairs. Our commitment to high standards has been recognised with multiple Vauxhall Customer Excellence Awards, reflecting our continued focus on friendly, professional service and customer satisfaction. Visit Aston Autopark and experience the personal service of a long-established, family-run business. Whether you’re buying, selling or maintaining your vehicle, we’re here to make the entire process as straightforward as possible.
Multiple Customer Excellence Award Winner
Geschreven door het bedrijf
- Each year, a Customer Excellence Award goes to Retailers with the best combined score from the sales and service surveys.
- Vauxhall's Customer Excellence Awards recognise and reward top performing Retailers for the quality of service they give to you, the customer. You can expect highly professional and attentive customer service, with clear and timely communications at every step. We go the extra mile to help customers, and our award recognises the hard work that’s gone into our all-around service.
Contactgegevens
Beler Way, LE13 0DG, Melton Mowbray, Verenigd Koninkrijk
- 01664410610
- sales.enquiries@astonvauxhall.co.uk
- www.astonvauxhall.co.uk
4,7
Uitstekend
3K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Everything went without a hitch
Everything went without a hitch. Arrangements were made successfully and without any complications. The work done was completed to my satisfaction and the courtesy of the employees was exemplary. I am a very satisfied customer.
18 juni 2026
Sonny was a first class salesman
Sonny was a first class salesman
Would deal with this company again
if I need a new car
Great service
30 juli 2026
Review zonder uitnodiging
Used Aston for over 20 years and always…
Used Aston for over 20 years and always had great service however was disappointed this time. When picked car up was shown service report and rear brakes were highlighted as red requiring immediate attention . When I returned home I read the report and for the highlighted red item against it was the remark declined, I had never been asked if I wanted the job done . I took the car locally 2 days later and had the repairs done they did say the discs were really bad .
2 juli 2026
Antwoord van Aston Autopark
You are a very valued customer, please let us investigate this and what has happened thank you.
Antwoord van Aston Autopark
That is great to hear, glad you are happy
Engine repaired
Unfortunately, I had to get my engine and Turbo repaired (after the whole engine failed) plus carry out the first service but after a massive repair, my car works as the first day!
22 juni 2026
Review zonder uitnodiging
Antwoord van Aston Autopark
Thank you for your review. We're sorry to hear your vehicle required such major repairs, but we're delighted we could get everything back to the standard you expected. It's great to know your car is now running as well as it did when it was new, and we appreciate you trusting us with both the repairs and your first service.
Lewis was super helpful from the start…
Lewis was super helpful from the start and was a lovely guy! Helped to answer a set and questions I had and made the process super smooth. Definitely recommend :)
23 juli 2026
Review zonder uitnodiging
Antwoord van Aston Autopark
Thank you for your wonderful review. We're delighted to hear Lewis was so helpful from the very beginning and made the whole process smooth and straightforward. It's great to know he was able to answer all of your questions, and we really appreciate your recommendation. We hope you enjoy your new car.
Very friendly and very helpful really…
Very friendly and very helpful really pleased with service
11 juni 2026
Antwoord van Aston Autopark
Thank you for your kind review. We're delighted to hear you found the team friendly and helpful, and that you were so pleased with the service you received. We look forward to welcoming you again in the future.
Antwoord van Aston Autopark
Thank you for your review. We're pleased to hear you received great customer service and that you valued our transparent pricing. We're glad everything went smoothly and hope to see you again in the future.
Antwoord van Aston Autopark
Thank you for your review. We're pleased to hear your van service and MOT went well and that you were happy with the work carried out. We look forward to welcoming you again in the future.
Antwoord van Aston Autopark
Thank you for your review. We're pleased we could get the job done for you. We look forward to welcoming you again in the future.
Antwoord van Aston Autopark
Thank you for your kind review. We're delighted to hear you received brilliant service from start to finish. We hope you enjoy your new car and look forward to seeing you again in the future.
very good helpful service
very good helpful service. quick and courteous, giving me a lift to the town centre near where I was.
18 juni 2026
Antwoord van Aston Autopark
Thank you for your review. We're pleased to hear you found the service helpful, quick and courteous. It's great to know our lift into the town centre made your visit a little more convenient, and we look forward to welcoming you again.
Issue after issue
Issue after issue. Completely messed around by this dealership, wasting my time, money, and sanity. They were told about an issue with the engine management light coming on and my car going into limp mode while on the A1 with my children in the car. This happened frequently throughout the five days before my vehicle was seen and 'apparently' looked at and fixed. Within 10 miles of leaving the dealership, my car went limp, and the light was back on. This has caused me huge distress, having to drive a vehicle that was unsafe, especially after they'd 'fixed' it. I've wasted money having to go back and forth to the dealership and having to use rental cars. This isn't the first time I've reported an issue and have been brushed off and made to feel as though I'm making it up. Poor service throughout. I wouldn't touch them again even if I were paid.
18 juni 2026
Antwoord van Aston Autopark
We’re very sorry to read about your experience and the distress this situation has caused. We would very much like to investigate what happened and see whether we can help put matters right.
Unfortunately, we have been unable to identify your vehicle or locate any corresponding records using the details provided with this review. Please contact our Customer Relations team at customer.relations@astonautopark.co.uk with your full name, vehicle registration and the dates you visited us. This will allow us to establish what happened and respond properly to the concerns you have raised.
Thank you.
Stress free experience
I had been looking for a specific model of used car which brought me to Astons. I arrived without an appointment but was made welcome and shown the available models that might fill my criteria. Sonny applied absolutely no pressure tactics, explained the difference between models, and completed the sale with professionalism. I have had the car for a month now and can honestly say it’s been a stress free experience.
18 juni 2026
Antwoord van Aston Autopark
Thank you for your wonderful review. We're delighted to hear Sonny made you feel welcome and took the time to help you find the right car without any pressure. It's great to know the whole process was professional and stress-free, and we hope you continue to enjoy your new car for many miles to come.
They got the work done
18 juni 2026
Antwoord van Aston Autopark
Thank you for your review. We're pleased we were able to get the work completed for you. We hope to welcome you back again in the future.
Fantastic customer service
Fantastic customer service, I was seen both quickly and very professionally.
11 juni 2026
Antwoord van Aston Autopark
Thank you for your review. We're pleased to hear you received fantastic customer service and that you were seen quickly and professionally. We're glad we could help.
Staff always polite and helpful
Staff always polite and helpful, always happy with the work done.
Communication is good and prices are competitive.
4 juni 2026
Antwoord van Aston Autopark
Thank you for your continued support. We're pleased to hear you consistently find the team polite and helpful, and that you're happy with the work carried out. It's great to know you value our communication and competitive pricing.
Purchased a car and used a part…
Purchased a car and used a part exchange and they attempted to find faults that didn’t exist with p/x and came out with a random amount of money to deduct with no reasonable breakdown of pricing, Poor communication. took 1 & 1/2 months and chase up to action log book for new vehicle. Had to return new car within days with suspension failure even though they had put a new mot on it prior to me receiving the new car which then left with a new fault and due to lack of trust I took it to another garage for repair.
In addition to the response from Astons, my grievance was they would not explain or justify what the £300 was for and how
It came about, it was after a very long conversation they agreed to the option of a refund if it was a regas only, this took several weeks for the investigation and then further chase up by me to receive a partial refund and to date have still not received requested invoice or job sheet.
In regards to the new car works it had been returned twice to them already - after they lost the wheel nut after changing front brakes and them not believing us when we said it wasn’t in the car. After having the suspension done it returned with the steering wheel off, I took it to a garage for tracking to be told the tie rod was bent and they believed this was done by being hit when the suspension was fitted. Their words not mine. I was not prepared to take it back to Astons and got another garage to repair.
21 mei 2026
Antwoord van Aston Autopark
Thank you for your review. We are sorry to hear that you are unhappy with certain aspects of your experience, as our aim is always to provide a fair and professional service for every customer.
Your review is quite general and does not provide specific details, however we have identified the matters you are referring to and would like to respond accordingly.
Regarding your part exchange, your Land Rover was described as having everything in full working order. As part of our normal process, we test key equipment after the vehicle has been accepted rather than carrying out lengthy inspections during the point of sale. Unfortunately, we found the air conditioning to be inoperative.
As repairs to air conditioning systems can range from a simple re-gas to much more substantial repairs, we agreed to retain a £300 deposit against any potential repair costs. This approach was intended to be transparent and fair, as we would either cap your contribution at £300 if the repair proved expensive, or refund any unused balance if the repair was less costly. We also offered you the option of taking the vehicle away and arranging the repair privately if you preferred.
In the event, the fault required a re-gas together with leak detection, the total cost was significantly less than the deposit retained, and the balance was promptly refunded to you along with a full explanation and supporting invoice.
We also apologise that you needed to return your newly purchased vehicle shortly after collection due to a knocking noise from the front suspension. The vehicle had received a valid MOT carried out by an independent MOT testing station prior to delivery. Following your return, we identified a worn rubber suspension bush and replaced the complete component containing the bush at no cost to you before returning the vehicle.
You mention that the vehicle subsequently developed another fault. We are not aware of any additional issue arising whilst the vehicle was in our care. Had we been made aware of such a problem, we would have welcomed the opportunity to inspect the vehicle and resolve the matter before you incurred the cost of having repairs carried out elsewhere.
Whilst we appreciate that this experience did not meet your expectations, we do feel that we acted fairly and reasonably throughout by investigating the concerns raised, offering options, carrying out repairs at our expense where appropriate, and keeping our financial commitment exactly as agreed.
Update;
Thank you for updating your review.
We are genuinely sorry that you experienced further issues with your vehicle following your purchase, and we appreciate that this will have been frustrating.
As explained in our previous response, we sought to deal with the concerns brought to our attention by investigating the issues raised, carrying out repairs at no cost to you where appropriate, and refunding the unused balance of the amount retained against your part exchange once the air conditioning fault had been diagnosed.
With regard to your comments concerning the bent track rod, we are unable to comment on this allegation as the vehicle was not returned to us for inspection after these concerns were raised. Without the opportunity to examine the vehicle ourselves, it would be inappropriate for us to speculate on the cause.
We are sorry that your experience did not meet your expectations and wish you all the best for the future.
Excellent service from looking for my…
Excellent service from looking for my new car to driving it away.
28 mei 2026
Antwoord van Aston Autopark
Thank you for your review. We're pleased to hear you received excellent service throughout your journey, from choosing your new car to driving it away. We hope you enjoy your new vehicle.
Antwoord van Aston Autopark
Thank you for your review. We're pleased to hear you found the team professional. We look forward to welcoming you again.
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