Audi Centre Reviews 

I brought my Audi E-tron to Audi Centre Sandyford with a motor issue, and Brian looked after everything from start to finish. He was very professional, helpful and kept me updated throughout the whole process, from checking the car to completing the repair. No replacement vehicle was provided for the two weeks, so I had to manage during that period by renting a vehicle at my own expense

Really happy with the service from Brian and the team.

⭐⭐⭐⭐⭐
A huge thank you to Conor Redmond and the Audi team for the outstanding service and support they gave me recently on my S3.
Conor went above and beyond from start to finish, arranging collection of my car, organising a replacement vehicle, keeping me updated throughout and making sure the issue was properly diagnosed and resolved.
The level of professionalism and customer care was exceptional, and I genuinely felt that Conor and his team did everything they could to look after me.
Fantastic service from a fantastic team. Conor is a real credit to Audi. Highly recommended.

In April 2025, I authorized my father to arrange for the scheduled toothed belt replacement and oil service for my Audi A4 B9 1.4 TFSI, as I was not present in the country. Initially, I received confirmation that all services were completed appropriately. However, in November 2025, my father informed me of a low oil level warning, which I found unexpected given the recent service. He subsequently discovered an oil leak, visible on the vehicle's undercover.

Upon my return in December 2025, I contacted Audi Polokwane Centre to inquire about the low oil level, particularly as the vehicle had traveled less than 2000km since its last service and was primarily parked. Given that they were the last facility to service the vehicle, they requested that I bring it in for inspection.

On December 23rd, 2025, I presented the vehicle for assessment. The subsequent report indicated that the oil leakage originated from the sump, and a quotation for its repair was provided. At that juncture, I perceived this as an avoidance of responsibility regarding the cause of the oil leakage.

Yesterday, August 7th, 2026, my brother observed a significant accumulation of oil on the undercovers after opening the bonnet. The vehicle was then taken to a local mechanic for inspection. The mechanic determined that the oil leakage was not due to the oil sump itself, but rather a loose oil drain sump plug. The issue was resolved by simply tightening the plug, and the vehicle is now functioning correctly.

I am profoundly dissatisfied with the service provided by Audi Polokwane Centre. Their approach to my vehicle's issue demonstrated a lack of accountability, with an immediate focus on charging for repairs. This was my initial service experience with their facility, and I do not intend to return. I would prefer to travel to Audi Centurion for future services, confident in their commitment to responsibility and quality workmanship.

This preference stems from my consistent positive experiences with Audi Centurion since January 2022. On occasions where issues arose post-service, particularly those related to oil changes, they consistently rectified the problem without additional charge, even if the issue was identified several months after the service. My experience with Audi Polokwane has been a stark contrast, leading to significant disappointment.

Travelled from Cavan to Audi Sandyford today with prearranged appointment to view a car. Arrived after organising 3 kids and family around this on a bank holiday weekend. The man wasn't there, dealth with by another man who didnt know anything about the car in question. No key for car found. Just able to view outside of car, no details and to add salt to wound valued my car 8k less for my car than most other garages. Terrible terrible sales service

I have visited on three occasions and left each time absolutely fuming! I can honestly say It is unrivalled for being the WORST customer service I have ever experienced!

Hi,terrible service,sales person Liam O’laighin totally not professional,l don’t understand where Sandyford Audi are getting their staff.? I booked test drive 2 days before,phoned 3 times before ,Liam confirmed that everything was in order and the car would be ready for us. When we arrived we were left waiting for over 3 hours. During this time we were repeatedly reassured that the car was available and being prepared for our test drive. After hours of waiting around another member of staff informed us that the car was sold. The first time we heard this information and clearly had been given misleading information from the start. Lack of communication, organisation and respect for customers time! Be aware anyone dealing with Audi Sandyford!

Worst after care once car warranty of 3 years passes they do not want to know you . Will never buy Audi again as they are unreliable!

I ordered a new A3 on 1 July 2025, called in on 7 July to change the spec and was told my new car would be 10 to 12 weeks for delivery. I called in several times after that to check as to how things were progressing. Meanwhile I sold my current A3 to a friend who was happy to wait until late September when my new car arrived. However when I called to thd dealership late September to check day of delivery I found that my salesman Wayne Kevlin had gone on holidays for 2 weeks without returning my calls of the previous week and no car was forthcoming and could be November 2025. Horrendous service and treatment of a customer. Cancelled my order and will never go back again. I'm now driving a fab Mercedes A250 AMG Exec!

honestly cannot believe how poor the after-sales experience has been with Audi Centre Sandyford.

It’s now three months since I bought the car, and I’m still waiting on my logbook which the sales guy sent to a completely incorrect address.

I’ve called, emailed, and followed up constantly yet I’ve received zero proactive updates. Each time I get in touch, told it’s sorted … with nothing being done

The most disappointing part is the contrast between what’s promised and what’s delivered. During the sale, I was told their aftercare was “second to none.” In reality, it’s been nothing but silence, vague answers, and zero ownership.

Went to Audi Sandyford for timing belt replacement and when I came back at the end of the day the mechanic had broken my electric window on drivers side!! No apologise made, in fact they wanted to charge me €240 to fix. When challenging the manager I was met by pure Ignorance.

Pathetic Garage to contact seems nobody works there was on for 20 mins just getting answering machine sourced elsewhere 👎👎

Picked up my second car from Niall Quinn and he did not disappoint. Seamless experience and I was looked after really well on the pick up date. Would highly recommend!

I recently took my Audi S3 to the Audi Service Center in Sandyford, and I can genuinely say it was one of the best service experiences I’ve had. From start to finish, the entire process was seamless. I received video inspection/advice from their skilled technicians. Jason and Pamela from Customer Service were especially helpful, updates at every stage, so I never had to wonder about the status of the car.

The Sandyford location is not only convenient but also incredibly well-maintained, with a comfortable waiting area stocked with plenty of coffee!

They provided a clear breakdown of costs, and there were no surprise fees. With the quality of service and expertise on offer, I found the pricing to be fair and reflective of the value they deliver. The team clearly works efficiently and respects their customers’ time, making the experience all the more pleasant.

This review reflects how a satisfied customer became disappointed within the first three years of ownership. The following insights are based on my personal experience, updated as of October 2024.

Since purchasing my Audi Q5 new, I’ve encountered numerous issues in the first 3 years:

1. The driver seat adjustment handle detached.
2. The electric charging port door failed to open.
3. The chassis and suspension were misaligned, causing all four tires to wear out within the 1st year and just 12,000 km.
4. The rear driver’s door LED strip stopped working.
5. The drive system failed three times, and a software update to address it noticeably reduced the battery’s efficiency.

While three of these five issues were eventually repaired under warranty and one is still pending a part, the sheer number of problems is unacceptable for a car less than three years old. To restore trust in Audi, I believe an extended warranty would be a reasonable and fair request given these extensive issues. However, this request was declined by both Audi customer support and the Audi garage.

When I approached the garage, I was told to contact Audi customer support for a warranty extension as they don’t handle this service. However, when I reached out to customer support, they stated that only the Audi Centre could make this decision, though they could pass on my request. It feels as though my request is simply being passed back and forth, leaving my concerns unresolved.

It’s valuable for the customer service team to listen to customer concerns. However, most decisions and issue resolutions remain the responsibility of the garage where the car was purchased. For a global brand, the brand makes luxury cars, it reflects poorly to separate authority from customer service, where customer feedback is received, without equipping them to resolve these issues directly. Without empower the customer service team the authority to effectively and substantially resolve customer concerns, the team risks becoming merely symbolic.

Furthermore, it’s essential to train Audi's after-sales team and garage technicians on the brand's core values. They represent the Audi brand, not just the garage, and should take greater responsibility, prioritising customer needs to ensure issues are thoroughly addressed.

Overall, I initially thought a 2-star rating for Audi Centre was fair, as the staffs' service has been good. However, after reading other customer reviews, I was reminded of the long booking times; each visit requires a 2-3 week wait. On one occasion, I wasn’t given a replacement car due to insufficient information recorded by the technician during booking. As a result, I had to take a lengthy journey home via Luas and bus, or I would have had to wait another 2-3 weeks for a new appointment. Given these frustrations, a 1-star rating feels more appropriate.

====================================================

The following review was written shortly after I purchased the car in January 2022.

I bought a PHEV Q5 Competition model recently from Audi Centre. The car is brilliant, both performance and efficiency are much better than I thought. It is very practical for family use to compare with the MK7.5 GTI Performance I had. I don't doubt why Q5 is the best-selling model in Audi as it is very attractive and functional in every corner. It may not be the best one in all the same size luxury SUVs in everyone's opinion, but it is the best one that suits me.

Through my purchase experience, I really want to thank the sales specialist Mr. Raul Galatan for his professional and enthusiastic help. He was very patient to answer all my queries and ensure to deliver the service with my best satisfaction. He couldn't be more friendly and quick to respond to my questions after the sale. I also want to thank Mr. Geoff Kilroy in Finance for making my work easy to transfer finance smoothly. It was a more than 5-star experience for this purchase.

Just bought a fabulous Audi A3 from Mikus & he was outstanding. So professional, patient & kind. It was the best experience I have ever had in purchasing a car ever. Mikus is fantastic & so helpful. Thank you so much Mikus, keep up the amazing work. I will highly recommend you.

The blonde lady with glasses on the front desk is the rudest woman I’ve ever experienced in my life , I am not sure what wrong with her! I went in with my dad as he was getting a car and before she realised I was with him was extremely rude to me . Witnessed her being rude to other staff members it also looked like.

Audi Q4 electric the worst decision ive made in my life! This country is not ready for electric unless you want to waste 3 to 5 hours a week of your time!! Hate this car.

Its nice on inside and outside and nice to drive but everything else ruins any benefits. Stay a million miles away from this car or any electric.

Hello
Experience with Audi started to be very unbelievably good. Always was looking in the Audi. Staff was very helpful and friendly. We was dealing with Wayne. He call in advance made appointment for the car pick up time, even put red 🎀on the car. So was great joy, and hope the car itself won't let us down.

Positive sales experience from the outset dealing with Simon in the new car sales dept right through to handover stage. Simon communicated at all stages with me in the sales process. I would recommend Simon in the Audi centre to deal with.

Called into Audi Sandyford during the week to 'view' a car. The Sales Assistant and staff were so helpful, obliging and jolly during my visit. They guided me 100% towards making a purchase. Went out of their way to be so helpful - I ended up buying a lovely car with assurance of trouble free driving. Well done Audi - Sandyford and thank you for ALL your assistance.