BabiPur Reviews 

I placed an order yesterday (Monday), and in my haste forgot to pay for next day delivery, realising I needed it sooner than it was scheduled to arrive, I emailed the team, who called me back promptly and arranged for me to pay the extra postage and it should now arrive tomorrow. I have been shopping with Babipur for around 6 years, and the service has never been anything short of perfect. Thank you!

I made a mistake when ordering this is my 3rd order and I called up and Anne helped me sort the problem and offered such wonderful customer service. I’ve been lucky enough to get everything for my daughter’s birthday & Christmas. With determination and a million alarms set. Thank you for always looking after us 😁

Amazing ethical products with the best customer service, delivery is always so quick too even though I live quite remotely. They have been really helpful with sourcing replacement parts to ensure items can be used for their full lifespan.

In January 2026, I bought the only hot water bottle I could find with a 100% cotton cover as a present for my 11-year-old grandchild. She was very pleased with it.
This is a lovely place to find high-quality products, ranging from practical household items to eco-friendly and more natural products, such as organic hand cream with avocado oil!

Absolutely amazing customer service!! Gone above and beyond to fix an issue with currier delivery issue and the level of service is truly amazing, it’s hard to find great service these days and I would 100% recommend and buy from BabiPur again
Thank you Anne (Team member) who literally made a new mums stress levels manageable! Thank you for being kind and proactive with the quick email responses.

Wonderful company. Just excellent products, delivery and the best customer service. I’m a new parent and am just starting to build a toy collection so am only a few orders in but I’ve had an item arrive damage with glue sent as fast as possible to fix it. When placing another order I forgot to add my discount code and they refunded the difference. This family does business how everyone should. I have a feeling I will be a customer for the rest of my days.

Absolutely love Babipur and always recommend to family and friends! This is a lovely business, with great values at their core, who go above and beyond. They are reliable and always happy to help (and are so prompt!) with recommendations and questions you have, you can tell they genuinely care about what they do. I have placed so many orders because its just such a lovely feel good place, where you know you are purchasing thoughtful items from ethical brands. Both myself and my little one get excited when we see Babiur parcel arrive!

I had a fantastic experience from start to finish. The product I bought was beautiful! I absolutely love the brands they stock and the website but their customer service has been outstanding! I was helped specifically by Anne who was great. Ultimately it means I will continue to shop with them and recommend them to anyone!

Brilliant quality toys and customer service. Great choice of products.

The ease of ordering, the super speedy delivery time and quality of the product were all faultless. Bravo!

I had a great experience with Babipur. I purchased some trousers for my little one, but they were slightly too small. The customer service was excellent. Anne, in particular, was extremely helpful, friendly, and responsive throughout. She kept me informed at every stage and made the whole process smooth and stress-free while arranging a replacement.

A lovely lady and an excellent company.

I would definitely recommend Babipur and will be purchasing again.

I’ve fallen in love with this company and the great brands they have sourced. I’ve had a few deliveries from them, one that included a small part that got broken in transit - their wonderful customer service team posted out a replacement same day. Great product selection. Great Customer service. Highly recommend and will be a loyal customer moving forwards.

Bought a lovely Patagonia shirt for a great price, but unfortunately it was too big.

Posted it from Liverpool by Royal Mail as per returns instructions and received the funds back into my PayPal account within 24 hours.

Brilliant service.
Will look forward to buying from BabiPur again in future.
Thank you ⭐️⭐️⭐️⭐️⭐️

I had a very confusing delivery experience, but it was eventually resolved.

I placed my order at the beginning of February and did not receive any clear delivery updates. The tracking information provided did not work properly, and I was initially told by Babipur that the parcel was at a pickup point and given an address where it should be. However, when I went there, they could not find any parcel under my name or the tracking details.

I contacted GLS directly and was told they could not locate the parcel with the tracking number I had. On top of that, I received several SMS messages that appeared to be from GLS, but there are currently fake GLS scam messages circulating, which made the situation even more confusing.

After doing my own research, I was finally able to find the correct tracking number on the GLS website and contact them again. They then informed me that the parcel had been held because they did not have my phone number or email to notify me, and no note had been left in my mailbox.
The good news is that the parcel is now scheduled for delivery.

Customer service did respond to my emails, which I appreciate. However, I was sent to the wrong pickup address with incorrect tracking information, and I ultimately had to do all the work and investigate the situation myself to locate the parcel. This made the whole process unnecessarily stressful. The lack of accurate tracking information and missing contact details with the courier significantly complicated what should have been a simple delivery.

I would recommend ensuring that the recipient’s phone number and email are always included with international shipments to avoid similar issues in the future.

UPDATE:
Answer to Peter down here.
Hi Peter

Don’t worry, I handled it myself and managed to find the correct tracking number. The one you weren’t able to provide.

I will now hope to receive the correct address information directly from GLS this time.

No worries.

I deleted the latest review and updated this.

Needed to change original order but this was realised out of normal hours. Sent message to customer support and needn’t have worried as the request was dealt with efficiently and without any fuss. First class service. Thank you

The team went above and beyond with their customer service. They rectified my typo and a stock issue on the order, and ensured my gift arrived in time (the very next day!). I was very grateful. The little one loves the red pull “Ney Neys”. Thanks again :)

I bought a bow and arrow from babipur. The traditional wooden bow (for my young son) was excellent but unfortunately seemed to have become warped. I contacted Anne from Babipur who had another sent out within a day along with a new set of arrows also. This one is perfect and I can thoroughly recommend the service and an excellent experience with Babipur. The quality of organic toys and clothes are excellent and I have informed my friends and family alike. I will shop here in the future. Thanks again, Mr Cairns

Royal Mail decided to leave my package in the rain all day. The item was therefore damaged. Through no fault of their own BabiPur sent out another one immediately with no questioned asked. Amazing service! Thanks Anne!

Delighted to have discovered Babipur - I recently made an order, and despite it being such a busy time of year they couldn't have been more helpful and responsive and friendly. Highly recommend, and looking forward to buying more from them.

I had a slight problem with an item in my order, I emailed BabiPur to discuss this, they came straight back to advise me what to do. I have found them to be extremely helpful every step of the way.