Basengreen Reviews 54

I live in Ukraine, where, due to constant attacks by Russia on the electrical infrastructure, power outages occur frequently — sometimes 3–4 times within 24 hours. Some outages can last a long time, up to 30 hours.

I purchased a 51.2V 120Ah battery for my home, as well as about 10 similar batteries for my neighbors and friends. All of them are used in very demanding conditions and fully meet the declared specifications. They have proven to be highly reliable.

The representatives of Basengreen communicate promptly and professionally. They provided the best solutions in every case where I needed expert advice. And, of course, their prices are very competitive.

I've purchased a 51.2V 230ah 11.7KWh battery pack from BasenGreen. The support from the sales team was spectacular, and I am currently awaiting delivery of the equipment.
I've another battery pack with the same specification since 03/2024 with no reason for complaint.

Calidad de producto regular (tengo cuatro), las compré por recomendación del sitio bateriaslifepo4 y no tenía que haber hecho caso, recomiendan lo que mejor les paga. Si las baterías son bastante deficientes el servicio técnico se lleva la palma, cualquier problema que tengas no te van a hacer caso en absoluto y de garantía olvídate. Lo peor es que tampoco son las más baratas.

Qualità molto buona.
Supporto vendita e post Vendita ottimo.
Emily Top!
Grazie

When I was looking for cells online I came across basengreen, so a reached out on alibaba and a guy came back to me, he was very helpful and made ordering 16cells very easy they arrived well Packed and are great cells. I went on to order several more products including diy kits that are very good quality. Would highly recommend this company.

722
We are a company that integrates solar systems.
The first batteries that I bought from Bassen have already been operating for two years without problems.
Bassen equips the batteries with two types of BMS, one made OEM by Tianpower and others with JK.
My preference is the ones with JK
I have only had one problem in all this time with a BMS that was finally replaced after I tried to fix it in the software.
Contrary to what is stated that there is no communication, the Bassen representative with whom I collaborate is very prompt in responding to requests.
Regarding the quality of the battery elements, I bought EVE and CAT cells and the quality is given by the manufacturer.
Consequently, I can only give a maximum score for the services offered

La batería dejo de funcionar, a los 8 meses,posiblemente sea el bms. He enviado 3 correos , un vídeo con el problema,la factura de compra y no se han dignado ni en contestar. Tocará comprar otra marca que responda su servicio técnico, porque si a los 8 meses no responden imagina en qué queda una garantía que dicen de cinco años, en una mentira.

Habe problme mit den Zellen (Balancer funktioniert schlecht/nicht)
Gehe davon aus das es an den Einstellungen liegt aber keine antwort auf meine Nachrichten,

After few month already some cells EVE GRADE A start to loose charge and don't wait any technical support no answer to mail, chat or WhatsApp...

Pacco batteria 16Kw con BMS della Basengreen consegnato a maggio 2025, dopo neanche 10 mesi di utilizzo il BMS e diventato totalmente inaffidabile con continui allarmi e protezioni over e under voltage su celle a caso e cortocircuiti, le protezioni staccano la batteria rischiando di danneggiare anche l'inverter, l'azienda contattata non risponde neanche, assistenza e garanzia totalmente inesistente, statene alla larga.

Esperienza molto positiva ho 4 pacchi batterie da 230 Ah acquistati quasi 2 anni fa, funzionano davvero bene, sono molto soddisfatto.
Per quanto riguarda l'assistenza, sempre perfetta, da personale specializzato, veramente professionale, sempre disponibile a gestire ogni problematica.
Per quanto mi riguarda qualità/prezzo sono davvero ottime batterie, se dovrò ampliare il mio impianto, le tornerò ad acquistare, grazie Basen Green .

La batería bien de precio buenos acabamos pero nefasta pos venta, tengo un problema con el software del BMs de la batería y ni me contestan, y eso que solo me tienen que enviar un archivo para actualizarla, mejor quedate con una marca más cercana aunque sea más cara

I'm an electrical engineer.
Had issues with voltage drops when under load.
Requested help and they recommended I remove the load to test it.
Replied, that makes no sense, since the problem only manifested under load, and they ghosted me.
I (without their help) have since corrected what seems to be a BMS problem.
With the exception of the BMS, product quality seems good, but don't expect them to honour warranty or to give tech support.

Kundensupport mehr als lächerlich! Hatte eigentlich gutes gefühl und schon mehrere diy akkus bestellt. Dann aber: Von beginn an bei einem gerät display fehler. Ein spare part der eigentlich nur paar euro kostet. Ewiges hin und her, photos , videos, pc auslesen usw. Dann der vorschlag mir display auf meine kosten zu schicken!! Gehts noch?! Muss schreiben ,protokollieren, selbst umbauen und dann auch in garantie selbst zahlen?! Nie wieder!

After 1.st contact, no response what so ever, after several attempts..
Run a campaign, get discount, if you are able to get in touch...
How is it possible to run a business like that???
Zero rate! Unfortunately not possible
Stay away....

Η καλύτερη είναι σας συνιστώ ανεπιφύλακτα και γρήγορα ήρθε η μπαταρία , Sophia Liu είναι εξεταστική , εγώ την είχα τρελάνει πραγματικά στο viber , και η κοπέλα μου απαντούσε άμεσος , μου εξηγούσε με το καλητερο τρόπο ! Σας ευχαριστώ Πολύ μέσα από την καρδιά μου ! Να σας ξανά προτιμήσω . Και πάλι σας υπέρ υπέρ ευχαριστώ ❣️

Meine 10kw Batterie von Basengreen hat leider nur 23 Monate gehalten. Eine Zelle ist aufgebläht.

Der Support hat geschrieben, dass es keine Ersatzzellen mehr gibt. Auf die Bitte mir den Schaden innerhalb der Garantie zu erstatten wurde trotz mehrfacher Nachfrage überhaupt nicht mehr geantwortet.

Es ist traurig, dass so eine Firma in Deutschland überhaupt Produkte kaufen darf.

Meine Empfehlung: Finger weg!

Meine Erfahrungen mit basengreen sind durchweg schlecht. Der Kundenservice ist quasi nicht existent, bei Problemen wird die Schuld beim Kunden gesucht und zu allem Überfluss habe ich gerade festgestellt, dass Basengreen in meinem Speicher gebrauchte Zellen verbaut hat. Gut zu erkennen an schwarzen Anhaftungen von Vergussmasse an den Zellen.

Relatively fast delivery, quite OK ish quality of the components for a DIY home battery, except for the BMS which is rubbish. They advertise with 200A charge/discharge, the battery can handle 0.5C at 314ah which would be 157 and the BMS is limited in charging to 100 amps and discharging it blows right to 200 amps. Apart from the fact that the bluetooth app doesnt work properly and the settings cannot be changed, it kinda works.

Where it gets worse is the cells.. they sold me A grade EVE mb31 cells, and I found out one cell (which ruins the whole pack) is pretty bad, so I cannot use about 10% of the capacity of the entire battery pack as it's in series. I've asked customer service to fix it but customer service doesnt respond at all, doesnt seem to exist. Would NOT recommend. I'll buy a spare cell and a new BMS and will fix it, but that wasn't the idea when I set out to build this one.

I have a basengreen 300 ah battery it worked really well for 6 months and then the BMS failed. Emails now not replied to no customer support. Just don't buy from these as you will be left with an expensive dead battery.