Bashs Music Reviews 49

High quality service. They helped me every possible way to arrange the pick up.

Took a week to send the items. Missed the window i was ordering for. Tried to contact them for days. Brought this to the sellers attention, they didn't even expedite shipping. If they had over nighted it when they finally responded I would have had them in time.

Slightly long delivery

Functionality and quality as advertised - prompt delivery

It turned up as stated

Great customer service!

They responded quickly to my inquiries, and were very helpful when I needed advise re my purchase items.

The team has been very accomodating in fulfilling my order. Great people to work with who are very knowledgeable!

Competitive pricing price. Good personal phone contact. Fast delivery.

When we purchased a ukulele, we waited over 2 weeks and when it finally arrived we discovered we were sent the wrong item. Had to return the item and wait almost another week for the correct item to arrive. When it arrived, the colour is not as advertised. Website shows a bright yellow (which is what we wanted) and unfortunately the product is an orangey yellow. Would not buy again from here.

There when needed most👌🏼

Staff have decent knowledge

Great customer service.

I ordered a guitar online, I received no invoice, no shipping details, no information what so ever from the store. I was convinced I had been scammed, every time I tried to call the store no answer.
I surpassingly received the guitar, upon opening the box it had a huge hole in the guitar.
I called the shop again to finally get an answer to what can only be described as the enthusiasm of comic book guy from the Simpsons.
The attitude of "Well I didn't ship it like that" started and now had a tone of how my future customer experience would continue.
The apathy, lack of empathy and understanding of my experience left me feeling extremely uneasy. I had paid my hard earned money to purchase and generally have felt looked down on by the employee of this store.

As I have worked in online retail for a while I know these things happen and was willing to see if it can be resolved. It took 4 days of back and fourth before I was even given a return label. It took another 4 days to be told I now have to travel 50 KM round trip to post the parcel back to them.

They have not advised if I will be getting a replacement/repair or refund. I still have not been invoiced for the money they have received.

We are 14 days later, I am deflated from this really un personal experience dealing with this company.

My biggest mistake was buying online, in future I will go to one of my local shops and deal with people who treat me as a human and actually appreciate the passion we share.

Great servicd advice and fast delivery

Great product and very competitive pricing. Only snag was a delay in delivery due to supply issue but only had to wait a few weeks. Good communication all the way.

Great customer service. Actually wanted the "green sea foam" colourway however there's a 6 months lead time . Luckily the great staff alerted me to a "blackout" version which I also liked.
Arrived within a fortnight and I've been playing it ever since.
Can't really fault.
Oh & it was on special to so the pricing was excellent as well.
Overall very happy 😊
Thank you
😎

Great service. Knowledgeable. Daughter loves attending for her guitar lessons.

Quality products, good service good pricing. Communication was good and the team was responsive as the item purchased was on back order. Unfortunately the product took alot longer than initially estimated but was a manufacturer and not a retail issue. I would use again.

Well I had to wait 7 months for the item to arrive. I was promised 3 separate timings which did not occur. When it became available I thought I might have been given a phone call of it being finally available. I was out of the country when two days later I was advised by Austpost , it was on its way. Then I had to arrange a friend to assist. I have since returned home and as yet have not opened the parcel. In the next day or so I anticipate being able to install it.

I ordered an item from Bach's Music a while ago but it was unavailable. Instead of giving up, Bach's continued to source the part. I was surprised when one of the staff rang to tell me that they had found the part and it was on the way. I have now fitted the part to my P A board. Thank you Bach's.