Product arrived with missing part (through no fault of Mall Music). I contacted Mall and they fixed it immediately, ensuring to check everything before sending out again. Perfect 5 star experience and... Toon meer
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The communication has been really great. I ordered a Roland drum mesh head however it came damaged due to mishandling of the shipping company. I emailed them regarding the mishaps. Simone quickly look... Toon meer
I purchased a pedal online through Mall Music. The website was easy to navigate, plenty of pictures and great descriptions. The transaction was dead simple. I used my zip account to pay and it wen... Toon meer
Bedrijf heeft geantwoord
Overall great service, communication and helpfulness. Offered to install new Violin string and tune it. Website showed 1 in stock count but apparently there was not 1. This is a common issue with stoc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Mall Music is a specialist musical instrument store with over 30 years industry experience. Our goal is to be the convenient and trusted choice for musicians, whether you're shopping in-store or online. At our two Sydney locations you will find the best range of quality musical instrument brands accompanied with expert staff and unparalleled service. You'll find our stores at Warringah Mall and Macquarie Centre, with reserved customer parking and extended trading hours. Shop online with free delivery on orders over $150 (excluding big/bulky items and some remote areas of Australia). Australian, independent and proud of it! We look forward to hearing your feedback and improving our service where possible to make Mall Music your favourite place to shop.
Contactgegevens
Shop 430 Warringah Mall, 2010, Brookvale, Australië
- 1300 861 669
- info@mallmusic.com.au
- mallmusic.com.au
4,7
Uitstekend
375 reviews
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The products are good quality along…
The products are good quality along with great service. Thanks team, Regards Ross C.
10 april 2026
Responsive and helpful
Product arrived with missing part (through no fault of Mall Music). I contacted Mall and they fixed it immediately, ensuring to check everything before sending out again. Perfect 5 star experience and definitely would buy again.
8 april 2026
Helpful and good customer service
Very helpful and listened to buy correct items, good service
1 april 2026
Very prompt with delivery and great…
Very prompt with delivery and great customer service
25 februari 2026
The communication has been really…
The communication has been really great. I ordered a Roland drum mesh head however it came damaged due to mishandling of the shipping company. I emailed them regarding the mishaps. Simone quickly looked into the issue and provided a return label. I got my refund as soon as they received the returned mesh head.
23 februari 2026
Competitive pricing
Competitive pricing. Processed the delivery quickly and provided tracking of the freighted item.
3 januari 2026
Jeff was very helpful in trying to…
Jeff was very helpful in trying to achieve an outcome
20 december 2025
Antwoord van Mall Music
Hi Rex,
I'd love to chat further about your experience shopping with Mall Music.
I can see you placed an order with us online on 28th November for a RODE M2. This order was dispatched via Australia Post on 1 December and was available for collection on the 3rd December, after delivery was attempted early that day. You may have confused us with another business. As you are based in QLD, I don’t believe you’ve visited our Sydney-based store, and we don't have any further orders under your account.
Please contact us to discuss on 02 9905 6966 or email simoneb@mallmusic.com.au. I hope we can resolve this matter for you!
Definitely recommend
After a bit of an error in my original order, Mall Music went above and beyond to fix it. They really pride themselves on customer service which is nice on this day and age. In the end, everything was fixed and I am a happy customer.
26 oktober 2025
Antwoord van Mall Music
Hey Gaz,
Thank you for taking the time to share your experience shopping online with us - particularly as we did have a hiccup along the way! Again, we are so sorry for that and we really appreciate you giving us the opportunity to make good and provide the service we're so proud to offer our customers.
All the best and I hope we get to assist you again in the future!
Simone & Mall Music team.
Product arrived in the time given
Product arrived in the time given, was of a good standard and fit for use
29 oktober 2025
Antwoord van Mall Music
Hey Christpher,
Thanks for postive review of your experience shopping at Mall Music.
All the best & hope to serve you again soon! Rock on!
Excellent service
Excellent service , quick and very helpful reply when contacted with a query. What I ordered online arrived home sooo quick👍😀👌
9 oktober 2025
Quick response for a guitar music book.
19 september 2025
Fantastic service.
Purchased a guitar online with these folks and the entire process was just easy and professional. Highly recommended. Thanks again!
12 augustus 2025
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