Bath product was excellent but feet were not delivered. In desperation as old bath was removed - old bath legs were modified and used to install new bath. Customer services / management very arrogant... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I would like to say a huge thank you to Mariah for her outstanding customer service. She was incredibly helpful with sourcing bathroom parts and went above and beyond to make sure I got the right... Toon meer
Bedrijf heeft geantwoord
I can’t recommend Kelly at Bathroom City enough! She has been absolutely amazing from start to finish and really helped bring my bathroom vision to life. She went above and beyond, always making sur... Toon meer
Bedrijf heeft geantwoord
Kelly from customer service did an amazing job helping me with my order. There were some issues but it had already been sent to the depot with the courier company and no longer with them. Kelly was ab... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bathroom City
Geschreven door het bedrijf
About Established in 1986, Bathroom City brings extensive knowledge to the bathroom market as the UK's leading superstore retailer and manufacturer. We source the best bathroom furniture and offer it at competitive prices. Shop online or visit our Birmingham Bathroom Showroom to explore our fantastic range of products. We also provide a fast, efficient, and free delivery service across mainland UK, for all orders above £50.
Complete Bathroom SetsWe have everything for a splendid bathroom. You can shop our wide range of Bathroom Suites, Bathroom Furniture, Vanity Units, Baths, Shower Enclosures, Showers, Toilets, Basins, Taps, Bathroom Accessories, and Radiators for bathrooms of all sizes and budgets.
Luxury Bathroom Showroom & Shower CentreVisit our large showroom in Birmingham It is definitely worth the visit with over 2 thousand items on display dozens of room sets and probably the largest dedicated shower center in the midlands with over 50 enclosures on display.
Open 7 days a week -
Mon - Friday 9 am - 5:30pm
Saturday 9 am - 5 pm
Sunday 10 am - 4 pm. Best Products from Top UK Bathroom Brands
We offer the best products from top UK bathroom brands: Imperial Bathrooms, Jaquar, Matki, Burlington Bathrooms, and more. Our exclusive in-house brands, like Oliver, Grove, Ashford, Jivana, and many others, provide you with even more options.
Luxury Designer Furniture At Affordable PricesAt Bathroom City, we offer highly competitive prices on all our bathroom furniture collections. We pride ourselves on cutting out the middleman and delivering quality goods directly from the factory to you. This allows us to provide the very best products at Discounted prices online, so you can save money on creating your dream bathroom.
Flexible Bathroom FinanceYou can shop securely with us using 0% PayPal Interest-Free Credit For orders over £99. We also offer payments through all major credit cards and accept VISA, MasterCard, and PayPal. These payment options give you the flexibility and convenience to spread the cost of buying a new bathroom.
Timely Delivery and StorageWe have a 70000 square-foot warehouse facility which enables us to store your order until you're ready to install and we will then promptly deliver to your door on a dedicated day.
Bathroomcity.co.uk - Showrooms and Factory Outlet
Geschreven door het bedrijf
- We at Bathroomcity.co.uk are committed to providing the best products at the lowest prices.
- Having been established in 1986, we have built our company on providing the best manufactured goods at the lowest prices. We cut out the middle man and provide customers with their products direct from factory, in turn then able to provide the very best prices online. We have a huge warehouse where we are able to stock thousands of products, which enables us to get more products faster to you, our customers.
Contactgegevens
15 Seeleys Road, B11 2LQ, Birmingham, Verenigd Koninkrijk
- 01217530700
- customerservices@bathroomcity.co.uk
- www.bathroomcity.co.uk
4,5
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The sales department were really…
The sales department were really helpful in assisting me in selecting the right product and the product itself is very good. After installation, I needed a little aftercare as regards fittings and Kelly in customer services dealt with it for us and nothing seemed too much trouble so was dealt with very promptly. Would definitely recommend.
30 maart 2026
Review zonder uitnodiging
Antwoord van Bathroom City
We’re delighted to hear that our sales team helped you find the right product and that you’re pleased with its quality. It’s also great to know that Kelly in our customer services team was able to assist you promptly with the aftercare and fittings—she’ll be thrilled to hear your kind words.
Providing helpful, responsive support at every stage is something we truly strive for, so your feedback means a lot to us.
Kind Regards
Bathroom City
Kelly T was responsive and really…
Kelly T was responsive and really helpful regarding my faulty tap under warranty, sorted out a replacement for me. Great customer service would come again to bathroom city for future purchases.
30 maart 2026
Review zonder uitnodiging
Antwoord van Bathroom City
Thank you so much for your kind words, We're delighted to hear that Kelly T was able to assist you promptly and get your faulty tap replaced under warranty. Providing helpful and responsive service is exactly what we aim for, so it’s great to know we delivered on that for you
Kind Regards
Bathroom City
Cloakroon Vanity Heaven
I'm happy about my purchase and the website was easy to navigate. I can't wait to see my cloakroom vanity installed!
29 maart 2026
Antwoord van Bathroom City
Thank you, We're thrilled to hear that you had a smooth experience navigating our website and that you're happy with your purchase. It means a lot to us that everything met your expectations.
Kind Regards
Bathroom City
Kelly and Matt
Kelly and Matt. Super helpful, knowledgeable and engaging. We have come away with just what we needed at a great price too.
Thanks both!
27 maart 2026
Review zonder uitnodiging
Antwoord van Bathroom City
Thanks for the fantastic review. Kelly and Matt will be delighted to hear your feedback. We’re so glad you had a great experience and found just what you needed, at the right price too
Kind Regards
Bathroom City
Antwoord van Bathroom City
Thank you so much for your kind words and 5-star review. We truly appreciate your support and are delighted to hear you had a great experience
Kind Regards
Bathroom City
Kelly is a star!!!
Had a problem with lighting on a bathroom unit i bought 2 years ago. Got in touch with the company and Kelly who I have been emailing got in touch with the supplier and got me a new sensor for my unit. Absolutely wonderful service from her. Would highly recommend this company.
25 maart 2026
Review zonder uitnodiging
Antwoord van Bathroom City
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Kelly was able to assist you and get everything sorted quickly.
Providing excellent customer service is something we truly value, so it’s wonderful to know we met your expectations.
Kind Regards
Bathroom City
Terrible quality product
I ordered the Grove 1500 combination vanity unit and installed it less than one year ago, Its quality is beyond terrible, almost immediately the decorative surface of the unit around the sink and sides of the unit began splitting and swelling with water ingress, despite the unit being installed in accordance with all available advice and correct sealing and not being exposed to constant water. (Its a sink so there's going to be splashes) Bathroom City did send me a replacement, which the exact same issue happened to. now its been installed for just under a year and it's an absolute mess and completely unserviceable.
Please don't believe the fancy brochures, these are cheap, nasty units made of the cheapest material.
I ordered this combination due to its perfect size for my compact bathroom, now I'll have to spent thousands having a new one installed and all the associated tiling/plastering around the area to be re-instated
Bathroom City eventually stopped replying to my complaint emails. so beware of this making your choice for your bathroom.
what a disappointment.
27 maart 2025
Review zonder uitnodiging
Antwoord van Bathroom City
Good morning
can you please contact customer services on 01217530700 or kelly@bathbiz.net and ill be happy to look in to this
Kind Regards
Bathroom City
We went there and we had a look around…
We went there and we had a look around no one bothered you which was great come across something we wanted went to the staff and they were so helpful and we ordered want we needed Top marks to Both members of staff who looked after us 👌
23 maart 2026
Antwoord van Bathroom City
Thank you so much for your kind words. We’re thrilled to hear you had a great experience and that our team could help you find exactly what you needed. We’ll be sure to pass on your compliments to the staff – they’ll be delighted! We look forward to welcoming you back soon.
Kind Regards
Bathroom City
Helpful professional staff
21 maart 2026
Antwoord van Bathroom City
We're so pleased to hear you found our team helpful and professional. Providing great service is always our priority, and your feedback means a lot to us. We really appreciate your support
Kind Regards
Bathroom City
Fabulous customer service
Decent prices. Easy to use website. Good products. Exceptional customer service. I bought the wrong size shower door and Kelly was great talking me through the process for returning it so I could buy the right one.
20 maart 2026
Antwoord van Bathroom City
Thank you so much for your 5-star review. We're really glad you found our prices competitive, the website easy to use, and the products up to standard. It's great to hear that Kelly was able to guide you smoothly through the return process and help you get the right shower door.
Kind Regards
Bathroom City
First class service from start to…
First class service from start to finish.one part of my order had damage contacted Bathroom City .Kelly from B/City organised replacement part immediately and received it within four days.
20 maart 2026
Review zonder uitnodiging
Antwoord van Bathroom City
We’re delighted to hear that you experienced first-class service from start to finish. We’re especially pleased that Kelly was able to quickly resolve the issue with the damaged part and arrange a replacement for you without delay.
Providing efficient support and making things right for our customers is always our top priority, so it’s great to know we delivered on that for you.
Kind Regards
Bathroom City
Full range of bathroom products
Full range of bathroom products. 10 year guarantee on shower mixer illustrating great value for money without sacrficing quality
19 maart 2026
Antwoord van Bathroom City
We’re thrilled to hear you’re enjoying your new bathroom products and that our shower mixer is delivering both quality and peace of mind. Your satisfaction means the world to us, and we’re so glad our commitment to value and durability has made a difference. We look forward to helping you create more amazing experiences in the future
Kind Regards
Bathroom City
Antwoord van Bathroom City
We truly appreciate you taking the time to share your experience. Our team always strives to go the extra mile, so it means a lot to hear that you felt well supported. We’re delighted you were happy with the service and look forward to helping you again in the future
Kind Regards
Bathroom City
site clear and easy to use
18 maart 2026
Antwoord van Bathroom City
Thank you so much for your kind words. We're really glad you found the site clear and easy to use. Your feedback means a lot to us, and we’re happy you had a 5-star experience
Kind Regards
Bathroom City
Antwoord van Bathroom City
Thank you for your thoughtful review. We're really glad to hear you found our team helpful and appreciated the service. We always aim to provide the best possible experience, so if there’s anything we could do to make your next visit a 5-star one, we’d love to hear your feedback. We look forward to welcoming you again soon
Kind Regards
Bathroom City
The sales person was very helpful and…
The sales person was very helpful and professional
13 maart 2026
Antwoord van Bathroom City
We're delighted to hear that you had such a positive experience. Our team takes great pride in being helpful and professional, and it means a lot to know we met your expectations
Kind Regards
Bathroom City
Antwoord van Bathroom City
we're really glad you found everything easily and had a smooth, hassle-free ordering experience. Your 5-star review means a lot to us, and we truly appreciate your support. We look forward to serving you again soon
Kind Regards
Bathroom City
Visited the shop and was greeted by…
Visited the shop and was greeted by friendly people who left us to browse yet we're on hand to provide assistance when needed. No pressure sales tactics and when i came back to order i got a great deal on exactly what i wanted, thank you!
17 maart 2026
Antwoord van Bathroom City
Thank you so much for your kind words. We’re really glad you felt comfortable browsing at your own pace while still having our team there when you needed us—that’s exactly the experience we aim to create.
It’s fantastic to hear you found exactly what you wanted and got a great deal too! We truly appreciate your support and look forward to welcoming you back again soon
Kind Regards
Bathroom City
Easy to order
16 maart 2026
Antwoord van Bathroom City
Thank you so much for your kind words! We’re thrilled to hear that you had such a smooth and positive experience with us. Your support means a lot, and we look forward to serving you again soon
Kind Regards
Bathroom City
Kelly T was super helpful and friendly…
Kelly T was super helpful and friendly resolved a problem that was caused by my plumber damaging my units. Great customer service and made the whole process smooth and easy and helped me work through the options.
16 maart 2026
Review zonder uitnodiging
Antwoord van Bathroom City
Thank you so much for the kind words. We’re really glad Kelly T was able to help resolve the issue and support you through the options after the damage caused by the plumber. Providing friendly, efficient service and making the process as smooth and stress-free as possible is exactly what we aim for.
Kind Regards
Bathroom City
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.