BatteryStation.co.uk Reviews 

Very good service pleased with the service

Easy to order and e-mails which update you on the progress of the order. What more could you ask.

Very easy to order and delivery always as promised

There was an admin error so I only received half my order, Battery Station remedied the problem immediately and sent the rest of the order the next day.
I would have given 5 stars if it wasn't for the initial mistake, and delay.

Excellent customer service. Had a bit of a glitch with my delivery due to a change of warehouse, but when I spoke to Customer Services, they did not faff around, they identified the problem immediately and despatched my order within a few minutes, which I received within 2 working days, even though I only asked for 3-5 day delivery. I would definitely use Battery Station again.

Very easy to use website, Good communication/ information sharing and prompt, well packaged, delivery.

Sent wrong batteries quickly sorted and told me to keep batteries for free

Excellent, efficient service.

Another fast delivery from battery station always a pleasure doing an order with yourselves

My first order was placed and delivered speedily and without a hitch. I will certainly be using them again.

After a scathing review, I now change my rating to 5* Great company - totally changed my mind - just spoken to Owner, sorted out my issues, full refund given and a gesture of goodwill. Not his problem, but along the supply chain. Thank you Jamie - and I will be using you in future!

Great company. Answered email with a query immediately after the weekend. Goods came as promised.

The service from this company has deteriorated disastrously recently. I put in an order on the 30th April. They said they sent it on the first of May. Nothing has been received to date (9th May). They assigned me a "ticket number" on the 7th of May for a missing order, but have not contacted me to say what is going on (despite a 24 hour response target). Just phoned them and the person on the phone has no information whatsoever - just promised to pass on a message.
There is a great opportunity for BatteryStation's competitors to take all their business now, because they appear to have lost any ability to solve problems or look after their customers.

Placed an order and paid extra for next day delivery. No delivery was made and have not received my order at all.
Tried to communicate with them but just get a ticket number and no response.
I will try to get my money back through PAY PAL.
A very poor company.

Have used this company quite a few times and have always received excellent service. Items are exactly as described, priced fairly, and delivered promptly. I always purchase my batteries from BatteryStation as I know that they are reliable and trustworthy, and that my order will be quickly dealt with.

I ordered a small quantity of batteries on 3rd December 2018. The order was placed well before their 4pm cut-off so I paid £9.95 for delivery today, 4th December, by midday. It is now almost 3pm and no sign of my delivery. I have tried to contact them twice by phone and email but completely unsuccessful. I am much less than impressed and will be seeking a refund of the delivery charge at the very least.

I ordered three items on 27/9/18 which were all delivered very promptly, which I was very impressed with. However, one item was 'dead on arrival', and I arranged for it to be returned. It would have been easiest for me to send it back in the post, but instead I had to wait for a courier to collect it as BS said the item had to be sent back to the supplier for testing. The first collection did not materialise. It was however collected on Friday 12th October. The replacement eventually arrived on Monday 5th November, after being told that it would arrive from the supplier on Friday 26th October. Overall I believe that I had to initiate a lot of the communications in this transaction, more than I should have had to. I also don't understand why I couldn't have been supplied a replacement item by return, as my contract was with BS and not the item supplier, who BS should have taken up the issue with subsequently.

Ordered batteries on 1/10/18 and paid for 1 to 2 day delivery. Items still not arrived 5 days later so rang battery station, they said there was a problem with the courier but they would definitely be delivered next day and they would refund priority postage. So now after one week since they were ordered and I received an item dispatched email the batteries are still not here. Rang battery station twice today first receptionist said a colleague would ring me back, didn't happen so rang again and spoke to a girl who didn't have a contact for her line manager, unbelievable. They still didn't know where my batteries are so I cancelled the order and asked for a full refund and now ordered them elsewhere.
This company is shocking, in this day and age how hard can it be to track a delivery? No doubt a manager will reply to this review and apologise, pity I couldn't have spoken on the phone to the manager but remember the girl didn't have a contact number. What a way to run a business. And I still cant get my garage door closed!!!
9/10/18 Update, I was called this morning to confirm they had refunded the full amount of my purchase. Guess what the batteries also arrived today, the envelope had been ripped at the back which exposed the content of the package, this must have been done by the courier Hermes. Battery station said I could keep them.
With regard to couriers, I ordered the same batteries from Amazon yesterday and they were delivered at 4pm today, great service.
It's good to see that the review was looked at and investigated, however it is frustrating when you ring up customer services and keep getting told I will pass this on to my colleague who can deal with this, why can't the person that answers the phone deal with it.