Baxterboo Reviews 

apparently, when their customer services are rude to you, and you point it out, they sign you up for sex toy emails... pretty sure this is several shades of illegal.

They're unprofessional and clearly (by all these single stars!) they're not reputable at all.

Leave well alone.

I have sent several Emails to BaxterBoo which they have failed to respond to. This type of behavior makes me realize that I do not think that they are a reputable company and I will not do business with them. They should get zero stars.

I ordered 2 collars size 8-10 inches and a pink shirt for my toy poodle. One collar I ordered was suppose to be red and the other lilac. When they arrived late, one was lilac and perfect. The other was 2-3 inches too long. They were the same make collar only different colors. I ordered a shirt and what I got was a tee. Called customer service and was told they couldn't believe that they would send two different size collars. She said I would have to take them both out of the packages and take a picture side by side. I told her I didn't have a phone that would do that. I was told to borrow one and send them the picture. I said I had ordered a shirt and not a tee top. Finally had to file complaint with BBB. They did send label for me to send them back, Got refund. Didn't get tax or shipping back. I was told that I could talk to head of customer service and was even given her name. Didn't bother because I saw from complaints on BBB that people had talked to her and got nowhere. They are extremely rude. They need to rethink their policies. I would have ordered numerous items from them!

Baxterboo has the worst return policy I have ever seen. You have to send everything back within 15 days of purchase at your own expense and they reduce the refund price (no clue why). I ordered a jacket that didn't fit and tried to return and they offered a fraction of the price I payed as a refund (once they received my return). They do not allow for exchanges and make no allowances for issues with their products. Find another place to order pet gear.

Beware of this company!

I have ordered 3 different items in attempts to get a shirt that fit for a costume. 1 of them I ordered with out assistance. I indeed measured my dog, but, item had to be cut off him with scissors. I contacted customer service, giving them the measurements. He recommended 2 other tops to try in my dogs "size" (ha!!) Not even close.

The return policy is 14 days after order is placed, not when order arrives. It takes 2 weeks to arrive. I guess this is their way of not having to be responsible. Sure, I could have paid return shipping and gotten a store credit, but, clearly the sizes are not even close to being accurate, and I'd have to pay shipping (again) to get new items to me. Lesson learned.

Bottom line, their sizing is not even close to being accurate, their customer service is a scam. Beware of this company. This company is why people order from Amazon.

so so so unacceptable BaxterBoo.
i have no clue where my item is .. the FEDEX tracking number i was emailed is a invalid Tracking number so I guess I m never going to receive my items. I have tried calling their help phone number religiously every day but apparently all reps are always busy on other call, Im assuming coz you're company is messing other customers just like me.
Also it says use live chat facility but LOL there is NO live chat facility.
what a big big disappointment.
i had more items in my basket that i intended to order but lord no way am i doing this again with this crappy company.
i have also emailed to the consumer forum with their details.

We have really enjoyed their selection of pet clothes from my 10 lbs dog to my 50 lbs dog. They provide measurements for accurate fit and have had no problems in what I ordered.

Michelle N.’s Reviews
1.0 star rating
BUYER BEWARE

If I could give no stars I would!! Absolute worst experience I've ever had for an online purchase. I will NEVER Order from this site again and would not recommend it to my worst enemy. The "owner" Vickie basically accused me of fraud when I accidentally entered my shipping address 1 digit from my actual address and the item had to be returned. If i was going to commit fraud why would i give the proper billing and change 1 digit on my shipping address ensurinf i wouldnt actually receive the order???? That was after waiting almost 45 days for a delivery before it ws discovered there was an error albeit was my error but then I has told I would get refunded to my original credit card and after an out almost 100 days and many unanswered emails and calls I was given a gift certificate. I will never order from this place again and they give me a gift certificate. They tell me to donate or give it away... . why would I risk that with any charity or person???

Please keep in mind Vickie never once told me she ws the owner. She left that to an agent who after asking me to hold she would check with a manager told me SHE was the manager!!

Thier policy says they would refund to original cc if the return was requested in 15 days hiw is that possible when it took 20 days just to ship from their facilities!!!

Very unhappy please do not support this company. Keep in mind their items ship FROM JAPAN

Since I cannot reply to their response I will update this review. If you see the response below from the company you can see what type of service they provide. Calling me a child and enyitled. They are not mentioning that it took longer than the policy days to start the shipment so no possible way it could ve returned within 15 days. You'll also notice that in my original review I did say that the shipping error was my own. It took 4 months for the return AND I was told I would get my money back NOT a in store credit.

A reputable business would not say these type of things about any customer good or bad. Lol. Thank you Baxterboo for proving my point

Needed to return an item for another size (aka an exchange)
Had free shipping on original order. Asked if I'd the reorder would be free shipping as well and was told they would refund it after I placed my new order. I paid $9.75 to ship that back. I was not given free shipping after two emails promised I would.
email: "Yes, I did say I would remove the shipping costs from your order! However, your order shipped out before I was able to remove it. Because of this, you got priority shipping. " AKA: $1.60
So now I have paid for all but a buck in shipping plus return shipping.
I have yet to be refunded on my original order either. The exclamation points in the emails while they are admitting to not doing their job correctly are beyond unprofessional.
Save yourself the hassle and go to a site that emails return shipping labels. This site is a joke and the quality of items are not high enough to deal with the garbage return policies.

I ordered a snowsuit for my small dog, size small, They sent an extra small.
When I called them, they told me that was what I had ordered, and refused to pay return shipping. I returned the wrong sized suit and again, ordered a size small. They sent an extra large! And again, blamed the mistake on me. I am now out $15 for return shipping and will not order from them again. Their customer service people are unreasonable, and if I could give them a lower rating, I would.

You think you're getting a great deal, but you're not. Items seem reasonably priced, but when they arrive they will be about 10 sizes too small no matter what size you order. Even if you're measurements add up.

The material quality was good, but that was about the only thing that was good. The way the item was made, your dog would have to be a contortionist to wear it. The leg holes are almost on the sides of the body of the garment. The item was way too small and in order to exchange, you have to pay return shipping which costs almost as much as what you paid for the item. I just decided to cut my losses and throw the item away.

I will never order from this company again.

If I could give Zero stars, I would have.

Baxterboo suck at customer service and due to their incompetence, I am out over $100 and my short-haired dog has no protection from the snow that has arrived.

I tried to deal with their abysmal customer service woman. Basically the customer is blamed for their incompetence. Their ineptitude is my cost.

They have mis-labled a very expensive snow-suit and now they want me to take the hit on the postage both ways, as well as the hassle of applying to recoup customs charges that were all for nothing as they blatantly sent me the wrong size.

It looks about 5 sizes too small....the garment does not correspond to the dimensions given on their website and somehow that's my problem. They say they have a disclaimer that "you might have to buy a size or two bigger to compensate for fur but my dog has skin-tight fur that adds nothing to his girth.......and obviously, I did not shave him to take his measurement so it should make no difference even if he had a full body afro as I am measuring with his fur still attached to his body so the disclaimer is a pathetic pre-conceived fraud-aid.

The snow suit is 6inches too small and rides half way up my dogs body so does not even resemble the chart they have. I think they have re-labelled a returned item and put size 18 on a size 12 garment.

Something tells me I will not be able to post an honest review the company or product on their site. The product was good quality from Muttluks who tell me they have also misled customers by saying the girth is the most important measure when in fact the manufacturers say it is the back length that is the basis of the size overall. If I bought from a different supplier, I'd have had the right size and a good experience.

Sheer arrogance, be warned & steer well clear of these guys.

Do not order from this company. They have items mismarked in size and when you send it back due to their error, they make you pay the shipping and they don't give you an exchange. When you have a discount coupon, they refund what you paid for the item - but just 1 day later you try to reorder the same item they messed up and they charge you full price - without the discount you had when you placed the order.

If you don't mind being scammed and the F-word (fraud) doesn't bother you, go ahead and send your money to Baxter Boo - but know that all they want is your money, they don't care about integrity or customer service.