We have visited this practice since 1990. Although it has transitioned from Gordon Turner to Bayfields Opticians, the name is the only thing that has changed. The level of service continues to be exce... Toon meer
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Lees wat reviewers zeggen
I have been using this opticians in Cheam for years and remained when they were taken over by Bayfields. My recent eye exam was thorough and when a scan revealed a possible issue, I was referred qui... Toon meer
The service itself was second to none with care & attention to detail.The only drawback will be for elderly customers who will find climbing the steep stairs a challenge.Some will not be able to make... Toon meer
I am very impressed with the care and patience I was showen at my first expeience of using hearing aids. It was explaiand to me in detail how they were calibrated and in which areas I needed help.... Toon meer
Bedrijfsgegevens
Over Bayfields Opticians & Audiologists - Cheam
Geschreven door het bedrijf
At Bayfields Opticians and Audiologists, we’re passionate about providing exceptional eye and hearing care with a personal touch since 2004. Our team are committed to delivering tailored solutions that meet the unique needs of each individual, whether it’s a thorough eye test, stylish eyewear, or advanced hearing solutions.
We believe in building trust through transparent, friendly service and taking the time to understand your needs, with eye tests of least 40 minutes as standard.
With a wide selection of designer eyewear from brands like Ray-Ban, Tom Ford, Chanel, and Oakley, we ensure you leave with a perfect pair of glasses that suit your style and comfort. We also offer the latest hearing aids and assessments to help improve your hearing health.
Our mission is simple: to provide the highest quality care in an environment where you feel listened to and valued. We’re proud of the relationships we’ve built with our customers and strive to exceed expectations with every visit.
At Bayfields, we’ve been trusted by our clients for years and continue to raise the bar in eye and hearing care. Visit us today to experience the difference and see why our clients keep coming back.
We believe in building trust through transparent, friendly service and taking the time to understand your needs, with eye tests of least 40 minutes as standard.
With a wide selection of designer eyewear from brands like Ray-Ban, Tom Ford, Chanel, and Oakley, we ensure you leave with a perfect pair of glasses that suit your style and comfort. We also offer the latest hearing aids and assessments to help improve your hearing health.
Our mission is simple: to provide the highest quality care in an environment where you feel listened to and valued. We’re proud of the relationships we’ve built with our customers and strive to exceed expectations with every visit.
At Bayfields, we’ve been trusted by our clients for years and continue to raise the bar in eye and hearing care. Visit us today to experience the difference and see why our clients keep coming back.
Bayfields Connect
Geschreven door het bedrijf
- Eye & Ear Care Just £12 a month
- Bayfields Connect is our ear and eye care plan designed to give you complete care, real savings, and peace of mind all year round. For just £12 a month, you can enjoy everything from free eye exams and comprehensive hearing support to exclusive product discounts on hearing aids, glasses, and contact lenses. *T&Cs apply.
- Receive a £50 Amazon Voucher for your referral
- Plus a FREE eye exam or hearing health check for your friend. Win win! *T&Cs apply.
Be Assured with our 60 Day Money Back Guarantee.
We want you to be completely happy with your eyewear or hearing aid purchase.
That’s why we offer our 60 Day Money Back Guarantee - so you can buy with confidence.
Be assured, if you’re not completely satisfied, we’ll work with you to put it right.
This is our commitment to you, because we want you to Be your Best.
*T&Cs apply.
Contactgegevens
71 Station Way, SM3 8SG, Cheam, Surrey, Verenigd Koninkrijk
- 020 8642 0563
Comprehensive eye tests
4,5
Uitstekend
36 reviews
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£79 for a 5-Minute Review — Poor Value and Poor Communication
I was disappointed to see Bayfields’ Cheam reply, which in my view contains inaccurate and misleading statements.
They claim costs were explained before and during my appointment — this did not happen. Charges were only mentioned after the very brief review had finished.
They also suggest I had an “outstanding payment” from September 2024. This is completely new to me. I never received any letter, email, or phone call about it. If there truly was an outstanding balance, I would have expected clear communication well before my recent visit. To mention it for the first time only in a public reply to my review feels inappropriate.
The facts remain: my appointment lasted only a few minutes, involved very little, and cost £79. It was the shortest and most expensive contact lens review I have experienced.
Customers deserve clear communication and honesty, not events being rewritten after the fact.
25 augustus 2025
Review zonder uitnodiging
Antwoord van Bayfields Opticians & Audiologists - Cheam
Thank you for taking the time to share your feedback - we really appreciate it. We're sorry to hear that your experience with the contact lens review didn’t meet your expectations and that you felt it was costly. Our aim is always to provide thorough, valuable eye care services with transparent pricing.
Before and during your appointment, the team at our Cheam practice explained the cost of the contact lens assessment and what it involved - including that the lens was required for just one eye. They also noted that a previous payment from September 2024 for a contact lens check hadn’t been settled, but as a valued Bayfields client, they chose to waive it as a gesture of goodwill.
We hope this helps to clarify things, and we truly appreciate your continued trust in Bayfields. If you have any further questions or concerns, please don’t hesitate to reach out to us; we’re always here to help.
Eye sight test a pleasant experience.
Eye sight test carried out efficiently but without feeling rushed. Every thing was carefully explained.
Pleasant helpful staff.
20 juni 2025
Good professional experience
Easy to make an appointment , I ordered spectacles and contact lenses and the eye tests were comprehensive and efficiently done
27 juni 2025
professional
8 juli 2025
Very good service and very thorough
Very good service and very thorough. Would recommend.
5 juni 2025
Antwoord van Bayfields Opticians & Audiologists - Cheam
We're happy to hear that you had a great experience with our service in practice. Thank you for your recommendation.
Antwoord van Bayfields Opticians & Audiologists - Cheam
We're glad you found our team helpful and friendly. We really appreciate your positive feedback; it means a lot to us.
Excellent service and courteous staff…
Excellent service and courteous staff many thanks Ian.
18 juni 2025
Antwoord van Bayfields Opticians & Audiologists - Cheam
We're happy to hear that you had such a positive experience with our team. Thank you for your kind words and appreciation!
Excellent service
4 juni 2025
Antwoord van Bayfields Opticians & Audiologists - Cheam
We appreciate you taking the time to share your feedback. We're happy to hear that you were happy with service you received in practice.
Mr Glen was extremely helpful in…
Mr Glen was extremely helpful in explaining everything. I could not have had better help.
11 juni 2025
Antwoord van Bayfields Opticians & Audiologists - Cheam
We are happy to hear that the explanation was helpful! We appreciate you taking the time to leave us this wonderful feedback.
Eye test only
Well , so far I’ve only had the eye test , by Farah , she was very good and I would recommend her . The only problem is , she diagnosed cataracts and I need surgery , so I haven’t actually experienced the retail side of Bayfields yet .
28 april 2025
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