Boots Opticians Reviews 10.388

A super experience from the moment I entered the Darlington store. Greeted warmly, dealt with swiftly, great eye test with a friendly optometrist and a very friendly young man helped me to choose my glasses. I must be getting old as the prescription changed again with new glasses coming in two weeks, which is a quick turnaround. Just wish they were cheaper!

As always the staff at Boots Opticians, Priory Meadow, Hastings were welcoming and very helpful. They are knowledgeable and kind and never rush. It would be mean to single staff out because they are all very efficient and friendly. I really wouldn’t go anywhere else for my eye care.

I visited the Durham branch on 8th June for an earlier than planned eye test due to me having a slight accident with my specs. The appointment was very easy to book online, followed by a confirmation text however after booking I did ring the store to confirm if Roz and Julie would be in that day due to exceptional customer service in the past. Roz is so patient with me, definitely takes her time in helping me choose specs that suits , and takes her time to explain the procedures and also a little laughter along the way too. Julie the Optometrist is so friendly and makes you feel so relaxed. After a through examination including the OCT scan she answered lots of questions I had about my eye health. We also had laughter too. Having received my prescription Roz thought it would be a good idea to take out insurance to cover any damage to the lenses as I opted for lenses with full sun protection due to being outdoors most of my time and the possibility of my eyes been damaged in the past by UV. Having left the optician and so pleased with the exceptional customer service once again I rang my aunt and highly recommended visiting as she was looking for a new optician.

Niall, Bhavesh and Anusha were truly exceptional. So helpful and polite. I couldn't be happier with Boots Opticians, Oakham. They're the only people I trust to care for my eyesight and I always received a warm welcome and the best service. Thank you!

I recently visited Boots Opticians and received truly exceptional customer service. Every member of the team was friendly, patient, and incredibly knowledgeable. They took the time to explain each step of the process, made sure I felt comfortable, and went above and beyond to ensure I left with the right prescription and frames. It’s rare to find a team who genuinely care about their customers, but this branch absolutely does. Highly recommended. A special thank you to Jane, her customer care is exceptional.

I see dot in the darlington she is lovely. She always makes times to ensure my glasses fit right as it takes a while to get them fitted comfortable to shape and positioning of ears. .I stick to the same.person due to pass experience when they were wrong all the time. Having paid a lot of money for them I need to wear them and get them comfortable. At present trying to adjust to new prescription and able to drive. Can this feedback be sent to Brian and fed back to dot. She is an asset to your optician. I did say i always give feedback after a visit abd get an email to give.

The customer service at Boots Opticians in Eagles Meadow in Wrexham has been outstanding. The optician, Bonita Woltering, could not have been kinder or more patient and professional in finding me the contact lenses which were the most suitable. Paige also deserves a special mention for her kindness and excellent customer care for both myself and my partner. A very positive experience all round, with thanks to all the staff.

Because it is good service and staff was friendly. thank you❤️

Whenever I go there for anything to do with my eyes I've never been misinformed or mislead. The staff have always been polite and happy in their job and it's a pleasure not a chore to go there.

Went in with a real emergency my spectacles had a broken arm. Nicole dealt with me in a calm professional manner and I was in and out in ten minutes completely satisfie.No drama no fuss just calm service from someone clearly on top her game. A pleasure to deal with and clearly knows her stuff,cannot praise her enough.Well done keep up the good work best wishes and highest regards Paul Williamson

I have been going to this Boots opticians for probably about 45-50 years. Have serious eye conditions so they almost need a filing cabinet for my notes. Must say the optician I have seen for the past 3 or 4 years Kuda is marvellous.very efficient, friendly and remembers me from my last appointment. I always ask for her and am delighted she is still there and have recommended others to her. The staff at the shop are very helpful and I have received very good service 8in the past for contact lenses and glasses and now for glasses. The only very minor criticism is that after coming home from my appointment yesterday I received a letter from the central Boots office saying my eye appointment was due!! A bit of a waste of money. However delighted with the Dartford branch and really helps to have continuity with the same opticians when I go for my annual check.

Got told my eyes wouldn’t fit the glasses after 50mins of doing check up but another company could

Friendly helpful staff & on time with appointments.

Much better than my previous opticians. First eye test after lens replacement. Friendly and efficient staff, advice given and referral to NHS for treatment for PCO which can be normal after lens replacement. I will certainly be staying with Boots for future eye tests.

Ordered my contacts and paid to be delivered to my home address, received an email to say these had been delivered. They were no where to be found.
I called the number on my order/dispatch email, the person I spoke to was so unhelpful and quite frankly didn’t give a toss. Told me she couldn’t track them or tell me where they were and fobbed me off to the store (over an hour away)
Luckily they traced them and found they’d been delivered to the branch by mistake. Had to travel to the branch to collect.
Not only that I sent an email off the same day it has taken them 2 weeks to respond. I wouldn’t recommend based on this experience I will probably try a different company next time left feeling very disappointed.

I am a long standing customer of Oxford Boots Opticians. They provide excellent service, from the eye test by David to the fitting of glasses by Helen. The store is very well run and managed by Sharon. All the staff here take great care, and as a customer I feel that my eyesight is properly looked after here.

The Epping branch are fabulous
ALL the staff at the Epping branch of Boots opticians are very professional in all they do.
I highly recommend them.

The optician had a very professional approach and was clear in explaining results and giving advice.
The optician named La who arranged the prescription was excellent, very professional and customer oriented. Under stood my requirements, gave very good advice, and was very informative whilst helping to choose new spectacle frame.
I would give her a 5 star plus.

Excellent staff always friendly and helpful good opticians who explained everything and listened to you

Friendly service would recommend to friends and family. Charlotte was very helpful and made the visit worth while. The rest of the staff were helpful and I was pleased with my visit.