Boots Opticians Reviews 

Friendly, informative, helpful, approachable. All good.

The branch this complaint pertains to is: Boots Opticians, Golden Square, Warrington. WA1 1TD

They are absolutely useless. I've been coming here for years, and I'm yet to be seen on time. They have real punctuality problems. I'll usually wait 25 minutes or so. Today again, predictably, having left work early specifically, battled through the Warrington traffic (made worse by the Creamfields festival) to arrive for my 4pm appointment, I was advised they were running 45 minutes late. However, this useful information was not forthcoming when I arrived and I was asked to take a seat in the waiting area. Only at 4.15, having sat there like a lemon for 15 minutes, did someone sidle over to inform me the optician was actually running late and my 4pm appointment was now going to be 4.45 at the earliest. I didn't have time to wait so had to leave, they asked if I wanted to rebook but without my work calendar on me it was tricky. No apology or explanation was offered. When I suggested they must have known of the 45 minute delay and could have called me beforehand, the member of staff said she'd only just found out! If this was true, then there is clearly a communications problem between the opticians and front of house. Enough is enough now, they can remodel the branch as many times as they like, the customer service and punctuality leaves an awful lot to be desired. I would suggest avoiding this branch altogether and finding another, which is exactly what I will be doing.

Boots Swindon optometrist Kajani Thavabalasingam carried out my eye test today 27.08.2026. I have never had such a professional, thorough and caring examination. Kajani is exceptionally informative and explained every step and made sure I understood why she was giving the advice she did. Truly fantastic experience.

Utterly brilliant staff in Wells, Somerset. They even made sure the dog was welcome and Pickle certainly enjoyed seeing them all!
Professional and patient, explaining the processes, length of time needed to get things done and just the best experience for both myself and my husband. Will definitely keep using them and thoroughly recommend.

Lovely experience at Wimborne Boots opticians after having my eyes tested in Farnham, Surrey. Staff are professional and patient, choice of specs great and they fit and work perfectly. Won’t hesitate to go back next time for both the test and if needed, new specs.

Boots Opticians in Amersham is staffed by friendly, competent professionals. Everyone I had contact with today- from Georgina the pre screener, Shiva the despenser- who helped me make a great frame choice and fully explained my pricing options- and also Vinchika the optometrist were fully engaged in finding the best solutions for my eye health.

Great friendly attention given. Great help with glasses from Luke and eye exam completed by Mo. Lovely clean store with good help and advice to any query I had.

I took out damage insurance in March when I ordered new glasses through Boots Opticians in Brighton. I fell in July and bent my frames out of shape. Because I'd paid for the insurance the Manager (Mandy) immediately offered to replace my glasses frames free. I collected them 4 weeks later. Boots Opticians had replaced both the frames and the lenses for me without quibble and without my having to pay for any excess. Only 4* because I had been told to expect a call to say that my replacement frames were ready to collect, but I waited then had to call to find out.

The staff members were very friendly and professional. They made me feel comfortable and were attentive.

I went in yesterday to get my husbands glasses realigned after a fall. Roney was very good because they were quite fragile. I was then talking to the other staff about having had lens replacement and having problems with dry eyes etc. I'm waiting to go to Southampton Hospital in December to have plugs in my tear ducts and Alice the optometrist said she could do it there and then. I had no idea that they did this procedure there and I'm already feeling the benefits.
All the staff, Alice, Matt, Ann, Roney and Cassidy were so helpful and friendly, I cant thank them enough.

I had an eye test at the Boots branch in Northallerton in North Yorkshire. It was my first for several years. The images taken were seen by an optician who noticed feint discolouration on the pupil of my right eye and said it may be nothing significant but he would refer to to the eye casualty unit at the regional hospital for further examination. Within the hour I was called into the unit and given laser treatment for a tear to my retina. I had no symptoms and had no idea how long I had been suffering a tear. Only the eye test and the optician Mr Yousuf Hussain had uncovered it. I was told that there was a real risk over time of my suffering a detached retina. I want to thank Mr Hussain for his diligence and professionalism. Not only in spotting the problem, but a timely referral and for ringing me at the end of the day to ensure that the casualty unit had been in touch with me. I discovered the following day that Mr Hussain was a locum who was carrying out his first and only shift at the branch. If he wants more shifts I hope he gets them. He certainly deserves it and would be an asset to anyone. A service for me that cannot be faulted.

Firstly, I receive a brilliant service when I am in the shop. Rearranging an appointment is totally a different experience! I have been trying to rearrange a glasses fitting this morning. I have been phoning the shop numerous times only to hear on occasions a message "line busy" all the other times the line is ringing our an no one picking up! I then phone the National Call Centre (which I try to avoid) as once they informed me there was NO Opticians in Northwich and I had to redial to speak to another Adviser! This time they informed me they couldnt rearrange a glasses fitting appt and told me to phone the shop! After explaining I had already been doing this and no one was picking up, the Adviser said they would ring the shop themselves and put me through. I waited (listening to piped music) only for a message coming through to say phone customer services! Riduculous, so I cannot rearrange an appt and just looks like I havent turned UP!

Can't praise Llandudno store highly enough fantastic staff great service particular praise for the assistant manager. My family won't go anywhere else well done all

We visited Boots Optician in Livingston, West Lothian today and Sunny and Anthony were amazing, professional, efficient and kind.

Only giving this 1 star because I can’t give it zero.

Absolutely disgraceful experience at this branch, 3 out of 3 pairs of glasses I ordered were wrong. All 3 had the wrong frames and 1 had the wrong lenses.

When I came to pick them up I was very disappointed that the glasses were all wrong but that was only the beginning of my ordeal at the hands of these charlatans.

I was messed about and made to wait 30 minutes for the “manager” to find parking so I could get my refund. Davood spoke to me like I was something he’d stepped in then left the store, Boots should be ashamed to hire this person.

When the “manager” finally arrived for work half an hour late, having finally found parking, she just entered the refund in the machine and didn’t do anything any other employee couldn’t have done earlier. The refund didn’t work several times so she tried to tell me my bank didn’t accept refunds? I tried 2 different banks cards and know this to be utter rubbish.

I tried to reach out to head office but as this store is a franchise they didn’t care and just passed me back to the “manager”, who called me days later with a load of excuses about how she couldn’t find parking so had to drive around then said “is there anything else you want me to say?” So clearly wasn’t taking my complaint and feedback seriously.

Should’ve gone to Specsavers as they say…

Wednesday 10 o'clock boots in acocks green Warwick road not open again no wonder they have bad reviews will never go to boots Again

Experienced a warm, personal service from a very attentive, knowledgeable and professional team at Boots Opticians, Ashton under Lyne. A particular shout out to Julie who guided me effortlessly through the paperwork, pre-tests and ordering and Sumayah the Optician. Both are excellent at their jobs and an absolute credit to the company. I have used other Opticians in the past but rate Boots the best in terms of its personal and professional service.

I had a very positive experience with both Tamar and Stuart being very helpful. In particular Stuart took me through the test stage by stage carefully explaining what was happening and being very informative about the health of my eyes. Both members of staff were very professional and friendly at the same time.

Nothing words can explain, but I have had very good service at Glasgow Sauchiehall store's optician.
It's all good; just keep up the good work.

Highly recommend the Belfast City Centre branch. Warm, friendly, professional staff.