I am always looked after so well at Boots Opticians in Stroud, yesterday by Leanne and Jayne. Warm, friendly and professional. Going the extra mile for my eyes, and so that I may continue enjoying rea... Toon meer
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Lees wat reviewers zeggen
⭐⭐⭐⭐⭐ Absolutely brilliant service at Boots Opticians Wimborne! Huge thanks to Frances, Johnny and Demi who were all absolutely great from start to finish. Everyone was so friendly, professional a... Toon meer
Bedrijf heeft geantwoord
I have asked Boots opticians numerous times to stop ringing and texting me and asked them to remove my number because they are contacting me about my daughter’s appointments but use my number and not... Toon meer
Lisa was very friendly & professional whilst helping me re order glasses 👓 after mine have gone missing.. she put me at ease & explained the pricing etc & was quick & officiant… always very friendly... Toon meer
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Bedrijfsgegevens
Over Boots Opticians
Geschreven door het bedrijf
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Contactgegevens
Verenigd Koninkrijk
- 0345 125 3752
- boots.customercare@boots.co.uk
- boots.com/opticians
4,4
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11K reviews
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Avoid Boots Optician
I ordered a prescription glasses at Boots store in Kingston in person with a frame on Saturday 10th Oct around 5pm and paid by credit card.
On Sunday 11th October I went back around 3pm and requested to change the frame as I didn't think the original frame was high quality enough for a £324 glasses with expensive lens.
Given that it was weekend and nothing could have been made over the last 24 hours I thought this could be a just a paperwork change. However, the manager on the day was adamant that they cannot change anything as the order was made even though it was the weekend and I informed them less than 24 hours of the original order. Not to mention that the there is 2 weeks lead time to get the glasses.
The manager at Kingston couldn't be told anything and didn't want even to try to help in any way. So much for the Boots claim of “Complete Satisfaction Guarantee” which obviously is lots of BS.
11 oktober 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
We’re sorry to hear that you were disappointed with your experience when requesting a change to your glasses frame. We understand your concerns, particularly given the short time between placing your order and returning to the store. We’d appreciate the opportunity to look into this further. Please contact us at boots.customercare@boots.co.uk with a copy of your review, along with your full name, date of birth, telephone number and the store you visited, and we will be in touch.
Boots Are Amazing
I have always been with Boots for many ,many years they are the best company out there in my opinion the customer service i get from them is second to none they are so supportive of my situation and understanding
10 oktober 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your wonderful feedback and continued loyalty to Boots Opticians over the years. We’re delighted to hear that you’ve consistently received such supportive and understanding customer service. It means a great deal to us to know that our team has made such a positive difference to your experience. Thank you for your continued trust and for choosing Boots Opticians!
Blood shot eye.
Had my right eye checked as it gets blood shot,very nice friendly staff,made me feel at ease,professional, nothing is to much trouble, the best.
9 oktober 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your lovely feedback! We’re delighted to hear that our friendly and professional team made you feel at ease during your appointment. It’s wonderful to know you felt well cared for throughout your visit. We really appreciate your kind words and thank you for choosing Boots Opticians!
Great Service
Just a nice friendly bunch in the Penzance Branch
10 oktober 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your lovely feedback! We’re delighted to hear that you found the team at our Penzance branch so friendly. We’ll be sure to share your kind words with the team. Thank you for choosing Boots Opticians!
Very helpful and friendly staff…
Very helpful and friendly staff -Shanine and Sally
17 september 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your lovely feedback! We’re delighted to hear that Shanine and Sally provided such friendly and helpful service. We’ll be sure to pass your kind words on to them. Thank you for choosing Boots Opticians!
Very Disappointed
Very Disappointed. Zero score. Haven't had time to check the law but close to routine mis-selling of retinal examinations. Mid August 26 I arranged an eye test at Coventry, Daventry Road. Clerk/ Receptionist was routinely offering a 3 choices of retinal examination up to £50 (observed with other customers). I went for the £50 as had previous retinal tear went through it and waited for feedback from her...none... and later from ophthalmologist.... again none. After he'd said we were finished I reminded him I had had the retinal examination. He clearly hadn't seen/checked it and was evidently surprised I'd gone for the £50 "Ultimate". I gave me some feedback... but this was purely by chance. Not impressed, wrote late that month to Customer care at Nottingham and got a reply with link to some FAQs and a reference number! No contact back since despite my reminders and evidently no investigation. Rival Opticians nearby offer same retinal examinations at less than half price and only offer the higher examination on Ophthalmologist's recommendation.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
We’re sorry to hear about your experience and understand your concerns regarding the retinal examination and the lack of follow-up to your previous complaint. We take your feedback seriously and would welcome the opportunity to look into this further. Please contact us at boots.customercare@boots.co.uk with a copy of your review, along with your full name, date of birth, telephone number and the store you visited, and we will be in touch.
I would NEVER trust my eyesight care to anyone else.
I would NEVER trust my eyesight care to anyone else. Even though I no longer live in the area - I return to this branch without fail.
Emily was informative and decisive.
Rob, Julia and Megan supported me to chose the right eyewear. This is never an easy decision and they supported me to get again, get the right specs and products
8 oktober 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your wonderful feedback and continued loyalty to Boots Opticians, even after moving away from the area. We’re delighted to hear that Emily, Rob, Julia and Megan made you feel supported and confident throughout your visit, from your eye care to choosing the right eyewear. We know finding the perfect glasses can be a big decision, so it’s lovely to hear our team made the experience a positive one. We’ll be sure to share your kind words with them. Thank you for continuing to trust Boots Opticians with your eye care!
All the staff within the East Kilbride…
All the staff within the East Kilbride optical store were so friendly, helpful and knowledgeable
9 oktober 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your lovely feedback! We’re delighted to hear that the team at our East Kilbride store made such a positive impression with their friendly, helpful and knowledgeable service. We’ll be sure to share your kind words with the team. Thank you for choosing Boots Opticians!
The staff were very helpful
The staff were very helpful, polite and professional however the computer system needs upgrading as there was an issue with the frames I was ordering.
9 oktober 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback! We’re pleased to hear that our team provided helpful, polite and professional service. We’re sorry to hear that you experienced issues with the system when ordering your frames, and we appreciate you bringing this to our attention. Thank you for taking the time to share your experience and for choosing Boots Opticians.
Had a booked appointment
Had a booked appointment. I am 82 years old. When I arrived I was told that they could not guarantee that NHS would pay for my eye test. I walked out. They should not have made the appointment in the first place. I had to walk there with an injured foot. I do not recommend Boots Opticians.
8 oktober 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
We’re sorry to hear about your experience and understand how frustrating it must have been to attend a booked appointment only to face uncertainty regarding NHS coverage. We appreciate you sharing your feedback and would welcome the opportunity to look into your concerns further. Please contact us at boots.customercare@boots.co.uk with a copy of your review, along with your full name, date of birth, telephone number and the store you visited, and we will be in touch.
Poor Service from Boots Contact Lens Scheme
I have been a customer of Boots Opticians for many years now but was very disappointed with the Service provided by the Boots Contact Lens Scheme where all the lens provided for my right eye over a 9 month period had the same expiry date. Consequently I am going to throw away over £50 worth of unused lens. I took it up with them but they were just not interested so I shall be changing Opticians for my eye test which is now due.
UPDATE (16th October 2026)
Boots Opticians Southend-on-Sea have confirmed they are unable to help resolve the issue and I have now asked to be taken off their mailing list as I will be changing Opticians.
7 oktober 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
We’re sorry to hear about your experience with our Contact Lens Scheme and understand your disappointment regarding the expiry dates of your lenses and the resulting waste. We’re also sorry to hear that you felt your concerns were not addressed. We’d welcome the opportunity to look into this further. Please contact us at boots.customercare@boots.co.uk with a copy of your review, along with your full name, date of birth, telephone number and the store you visited, and we will be in touch.
Boots Eye Drops product Not worth it
Boots itchy & watery eye drops is a very bad product and not only didn’t help to the dryness it made it worst and so red and give me burning sensation.
10 oktober 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
We’re sorry to hear about your experience with this product and that you experienced discomfort after using it. We take customer feedback seriously and would appreciate the opportunity to look into your concerns further. Please contact us at boots.customercare@boots.co.uk with a copy of your review, along with your full name, date of birth, telephone number and details of where you purchased the product, and we will be in touch.
Non existent customer service
So at the end of June purchased a pair of glasses and over three months later still haven’t received the advantage card points. The store said go to customer services, customer services said go to the store, the email address provided doesn’t exist or no-one can be bothered to respond. Now considering trading standards - absolutely ridiculous and poor customer service. Avoid this company
27 juni 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
We’re sorry to hear about the difficulties you’ve experienced in trying to resolve this issue and the delay in receiving your Advantage Card points. We understand how frustrating it must be to be passed between teams without a resolution. We’d appreciate the opportunity to look into this further. Please contact us at boots.customercare@boots.co.uk with a copy of your review, along with your full name, date of birth, telephone number and the store you visited, and we will be in touch.
Very professional
The Boots Harlequin Opticians team is polite, courteous, knowledgeable and professional. They always put the customer first, in my experience.
8 oktober 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your wonderful feedback! We’re delighted to hear that the team at our Harlequin store consistently provide polite, courteous and professional service, making you feel valued as a customer. Your kind words mean a great deal to us, and we’ll be sure to share them with the team. Thank you for choosing Boots Opticians!
Very good service
Very good optometrist (Signe) and optical assistant, who very patiently helped me choose my new glasses. He explained the options well and was very patient.
8 oktober 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your lovely feedback! We’re delighted to hear that Signe and our optical assistant provided such a positive experience. It’s great to know that the options were clearly explained and that you were given the time and support you needed to choose your new glasses. We’ll be sure to share your kind words with the team. Thank you for choosing Boots Opticians!
received great customer service
received great customer service when I emailed a query about advantage points not being given for contact lens
6 oktober 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your lovely feedback! We’re pleased to hear that you received great customer service when contacting us about your Advantage Card points for contact lenses. We’re always happy to help with any queries and ensure our customers feel supported. Thank you for choosing Boots Opticians!
Very helpful and professional staff
Very helpful and professional staff. Everything was clearly explained at every stage of my appointment - I was very impressed!
8 oktober 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your wonderful feedback! We’re delighted to hear that our team provided such helpful and professional service and clearly explained everything throughout your appointment. It’s lovely to know that you were so impressed with your experience. We’ll be sure to share your kind words with the team. Thank you for choosing Boots Opticians!
Very friendly and polite the gentleman…
Very friendly and polite the gentleman called sudesh was able to replace my nose parts and cleaned my glasses with no charge. 100% amazing and brilliant 👏
9 oktober 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you so much for your lovely review! 😊 We’re delighted to hear that Sudesh provided such friendly and polite service, replacing your nose pads and cleaning your glasses free of charge. We’ll be sure to pass your kind words on to him. Your feedback is greatly appreciated, and we’re so pleased you had such a brilliant experience! 👏
My husband had an eye test today at…
My husband had an eye test today at Boots opticians in Barnsley...we were welcomed by Simon assistant manager who was one of the nicest people we have ever met !!! He explained all about the different frames ..lenses etc picked frames that would suit his face and told us facts that have never been explained to us at any of our previous opticians and we have both been wearing glasses for years !!!....also a big shout to Reena the lady who performed my husband's eye exam ...he said she was really lovely and explained everything so clearly.So we are so glad we chose Boots opticians for our eye health....both Simon and Reena are a credit to Boots opticians and the Barnsley store.Thank you !!!
8 oktober 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your lovely feedback! We’re delighted to hear that Simon and Reena made your visit to our Barnsley store such a positive experience. It’s great to know that Simon took the time to explain the different frames and lenses, and that Reena made your husband’s eye examination so reassuring. We’ll be sure to pass your kind words on to them both. Thank you for choosing Boots Opticians for your eye care!
From walking in the door to leaving…
From walking in the door to leaving both people I dealt with were very polite ,professional and friendly…….Dee was very helpful with my initial exam and Mohammed shebul miah my optometrist was very polite and thorough Dee helped me choose my new glasses and I left very happy
8 oktober 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your lovely feedback! We’re delighted to hear that Dee and Mohammed provided such a friendly, professional and thorough service throughout your visit. It’s great to know that Dee was able to assist you with your initial examination and help you choose your new glasses. We’ll be sure to share your kind words with them both. Thank you for choosing Boots Opticians!
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