Visited the Ilford branch of Boots opticians and can highly recommend to anyone looking for a great experience. Both Shaheena (optometrist) and Sharon were not only professional throughout but made me... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The contact lens scheme is woefully lacking since your IT upgrade circa 9-mths ago. Pre your system upgrade, never had to call to ask where my contact lens are. Post system upgrade (after a 2wk delay... Toon meer
Bedrijf heeft geantwoord
I would like to thank Boots Opticians in Eastbourne for their care, professionalism and patience over many years. The Optometrist takes such good care of my eyes and ensures I get any necessary tre... Toon meer
Bedrijf heeft geantwoord
Booking an appointment is super easy, same day appointment, booking in guy was super helpful, seen bang on time by a lovely young lady (wasn’t sure of name sorry!) and then seen by by a lovely young g... Toon meer
Bedrijfsgegevens
Over Boots Opticians
Geschreven door het bedrijf
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Contactgegevens
Verenigd Koninkrijk
- 0345 125 3752
- boots.customercare@boots.co.uk
- boots.com/opticians
4,4
Uitstekend
10K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Outstanding service
Outstanding service, greeted by Nicole, Jane B and Zara. Went to see Trudi to sort my contacts out. Definitely recommend this place, staff are amazing
2 mei 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received outstanding service and felt so well looked after by Nicole, Jane B, Zara, and Trudi. It’s wonderful to know the team made such a positive impression, and we truly appreciate your recommendation.
The staff at the Havant shop.
The staff at the Havant shop were excellent! They were helpful, professional and friendly. I was given good advice and guidance throughout my time there. The Optician made me feel comfortable and was calm and competent throughout the examination process.
The staff, Kaylee, Holly and Nicky F were a credit to Boots Opticians service at the Havant shop.
21 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your lovely feedback. We’re delighted to hear that the team at our Havant store provided such helpful, friendly, and professional care throughout your visit. It’s wonderful to know you felt comfortable and well supported during your examination. A special thank you for your kind words about Kaylee, Holly, and Nicky F. They are a real credit to the team.
Top service from Jose in the Wimbledon…
Top service from Jose in the Wimbledon Quarter showroom.
New frame and re-fitting lenses from my trod on prescription glasses.
£20 and all done in half an hour.
Always great service here...
Rod Jenkins
2 mei 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your feedback, Rod. We’re delighted to hear that Jose provided top‑class service at our Wimbledon Quarter store and was able to sort your new frame and lens refit so quickly and efficiently. It’s great to know you continue to receive such reliable, excellent service. We really appreciate your kind words.
Boots Opticians in Epsom
Visited Boots Opticians in Epsom this week. Had a very thorough eye test, with lots of photos of the back of my eyes etc. Then saw Kajal the optician, she was lovely, explained the photos clearly. Spent time talking to me about the results. A really nice and friendly lady.
I would recommend her to anyone needing an eye test.
28 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that you had such a thorough eye test at our Epsom store and that Kajal took the time to clearly explain your results and images. It’s wonderful to know you felt so comfortable and well supported. We truly appreciate your recommendation and kind words.
Never again at Cambridge Petty Curry
Never again at Cambridge Petty Curry. Crazy traffic on a Friday afternoon after school. I have an appointment at 16h20 but arrived at exactly 16h31, 1 minute too late for their 10min late policy. They offered to reschedule the appointment but I will definitely go spend money somewhere else!!!
1 mei 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience with us. We’re sorry to hear that your appointment could not go ahead as planned and understand how frustrating this must have been, particularly given the circumstances around your arrival time. Can you please contact us at opticians.customer.relations@boots.co.uk with a copy of your review and we will be in touch.
Polite, friendly and efficient service.
Polite, friendly and efficient service. Thorough test and everything was explained to me carefully.
29 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received polite, friendly, and efficient service, and that your eye test was thorough with everything explained clearly. We really appreciate you taking the time to share your experience.
went to weymouth branch today was seen…
went to weymouth branch today was seen byAbsolam and Annie Grant could not fault the service
1 mei 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that Absolam and Annie Grant provided such excellent service during your visit to our Weymouth branch. We really appreciate you taking the time to share your experience.
I've always found the staff at Bodmins…
I've always found the staff at Bodmins Opticians friendly and helpful. On this visit I wanted new glasses from a prescription I already had from earlier. Lucy and another member of staff, helped me choose 2 pairs of frames that suited me. Lucy then explained the different lenses and costs. I choose transition lenses, which I collected today. Lucy checked they fitted me and altered where necessary. I am very happy with my glasses and the service I received
1 mei 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that the team at our Bodmin store were friendly and helpful, and that Lucy provided clear advice, support with choosing frames, and ensured your new glasses fitted comfortably. It’s wonderful to know you’re happy with both your transition lenses and the service you received.
Customer service
The ladies at the Newport ( Wales) store are so very helpful.
The Optician was excellent, I know loads about my eye health thanks to her, very interesting!
Then out to choose my glasses, Maria was very knowledgeable, and extremely helpful.
The customer service was .....something that seems to have gone out of fashion with the rise of technology.
I do find the staff in Boots Newport in general to be excellent.
Always a pleasant experience
30 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your lovely feedback. We’re delighted to hear that the team at our Newport (Wales) store were so helpful and made your visit such a pleasant experience. It’s great to know the optician helped you learn more about your eye health and that Maria provided such knowledgeable and supportive advice when choosing your glasses. We truly appreciate your kind words about the excellent customer service and look forward to welcoming you again.
Large selection of glasses both designers and Boots own brand
I’ve always had difficulties in choosing new glasses until I met Irina at Winchester Boots optician’s. I believe that I tried on 12 to 15 pairs of glasses and Irina was patient and attentive, she gave valuable advice in helping me choose. Boots has a very large selection of glasses both designers and own brand names, there is a pair for everyone for every occasion, highly recommend.
12 februari 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Irina at our Winchester store was so patient, attentive, and helpful in supporting you to find the right glasses. It’s wonderful to know her advice made the process easier and more enjoyable. We truly appreciate your kind words and recommendation, and we’re glad you found such a great choice from our wide range of frames.
A friendly and professional experience
I had an annual eye test at Boots Opticians in Warminster. I was welcomed positively, whisked into the various tests by Lucy who was friendly and professional. I then saw Rob for a review of the tests and manual optical test, again a warm and professional experience. I left very clear about my options and confident of the findings of the tests. All round an excellent visit.
30 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that your visit to our Warminster store was so positive, from the warm welcome and thorough tests with Lucy to the clear, professional review with Rob. It’s great to know you left feeling confident and well informed. We truly appreciate your kind feedback.
Needed new variofocal lens and…
Needed new variofocal lens and frames…excellent service by Team Leader Sam at Brentgovel Street in Bury St Edmunds….she listened to all my requirements, had great patience in showing me a wide range of options that met my needs, had great product knowledge across all the ranges available as well as in depth technical knowledge relating to the different lens choices. Very pleased!
30 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Sam at our Bury St Edmunds store provided such excellent, patient, and knowledgeable support while helping you choose your new varifocal lenses and frames. It’s great to know she listened carefully to your needs and guided you confidently through the options. We truly appreciate your feedback and are pleased you were so happy with the service.
BOOTS Opticians, Banstead, Surrey
Lucy & Brandon where extremely patient and helpful, taking time to explain both product and associated costs.
30 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that Lucy and Brandon were so patient and helpful, taking the time to clearly explain both the products and associated costs. We really appreciate your kind words and are glad you felt well supported during your visit.
Holiday mishap sorted
Annie and Angel were very helpful when I popped in on holiday as I broke my glasses and they replaced with no issue. Brilliant service.
27 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Annie and Angel were so helpful during your visit and were able to replace your glasses without any issues while you were on holiday. It’s wonderful to know the team provided such brilliant service when you needed it most. We truly appreciate your kind words.
Boots Opticians. The best service
I could wax lyrical about the personal service but I have done so before. However I would also like to congratulate Boots for keeping a place on the high street. They also give employment to many and in doing so helps the countries economy. I feel on line opticians only give profit to the few at the top and erode customer service skills. I encourage all to use the high street shops and recommend Boots Opticians for all your eye needs.
29 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing such thoughtful feedback. We truly appreciate your support and your kind words about the value of personal service, local employment, and community presence. It means a great deal to know you continue to recommend Boots Opticians for both professional care and commitment to customers and communities.
Inverness
Inverness
Had eye test on 11th April. Shona was very thorough and gave me information and advice on my eye health and eye health generally which nobody had ever mentioned to me before. I much appreciated that.
Eleanor helped me choose frames and Fiona was very attentive when I returned to collect them.
11 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Shona provided such a thorough eye test and shared helpful advice about your eye health during your visit to our Inverness store. It’s lovely to know that Eleanor supported you so well when choosing your frames and that Fiona was attentive when you returned to collect them. We truly appreciate your kind feedback.
Dire
Dire. Booked for eye drops at 11am. By 11.25 no action and the briefest comment “we’re running late “ no explanation!!! Third attempt at getting decent service. Why do they think people can sit around waiting for them to get organised?
28 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re sorry to hear about the delay during your visit and the lack of clear communication while you were waiting. We understand how frustrating it is when appointments do not run to time, especially without explanation. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review and we will be in touch.
Boots Opticians Norwich.
Boots Opticians Norwich.. cancelled my afternoon appointment by phone in the morning, politely offered a new one but had nothing available/suitable for over a week! I got the feeling the optician was not coming in that day due to lack of appointments. I decided to take my business somewhere else as the caller was pretty much not that bothered either way. I won’t be returning.
28 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your feedback. We’re sorry to hear about the cancellation of your appointment and that no suitable alternative was available within a reasonable timeframe. We understand how disappointing this must have been and appreciate you taking the time to let us know about your experience. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review and we will be in touch.
Great service from an expert optician
Hamel the optician was great and very knowledgeable. He is a subject matter expert, and also works at the local A&E. His service was thorough and excellent. The discovered a number of issues historical and current that other opticians just had not bothered with. If you want an excellent eye healthcare review go to Boots Fosse Park.
28 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Hamel provided such thorough, knowledgeable, and expert care during your visit to our Fosse Park store. It’s wonderful to know he identified and explained aspects of your eye health that hadn’t been addressed before. We truly appreciate your recommendation and kind words about the excellent eye care you received.
Great customer service
Great customer service once again from the Wimborne store. Sam was very helpful and explained my eye test results very clearly. Also thanks to Lynne and Dan for their endless patience in helping me finally choose my glasses,never an easy task!
28 april 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your feedback. We’re delighted to hear that Sam clearly explained your eye test results and that Lynne and Dan patiently supported you while choosing your glasses. It’s great to know the Wimborne team continue to provide such helpful, friendly service. We truly appreciate your kind words.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.