Boots Opticians Reviews 

Newcastle under lyme. Robert went the extra mile to sort out my specs

A big thank you to Carly (Castle Street, Norwich branch) who always greets me with a smile on her face. Super efficient in giving me information re appointments which I am unable to access online. She also straightened both my glasses and sunglasses arms which had somehow got distorted. Really appreciate your help Carly. Thank you.

I feel well cared for when I go to Boots opticians. The staff at my local store are lovely and my eyes were very thoroughly tested. At other opticians I have felt like I am on a conveyor belt but I feel treated like an actual person at Boots.

Disappointing customer service and restrictive policies.

I recently visited the Boots Opticians branch in Stroud for an eye test, and unfortunately, the experience left a lot to be desired.

First, they tried to charge £50 for an additional scan, which is significantly more expensive than the £10 OCT scans offered by competitors like Specsavers.

More frustratingly, I asked beforehand if my PD (Pupillary Distance) and monocular PD measurements could be included, and was told the optician would write them down. However, after the test, the optician refused to provide them, stating they only give out PD measurements if you purchase glasses from them.

Withholding these essential measurements feels like a tactic to force customers into buying eyewear directly from them rather than having the freedom to shop around. I expected much better transparency and customer care. Won't be returning.

Everybody was very friendly and helpful. The optician explained why my prescription had changed so much in one eye, and explained how the new prescription could help my condition.

The lady that did the pre-test procedure, including eye measurements and pressure test etc., was friendly and put me at my ease, she also helped me find new frames and select good lenses for my condition, and didn’t rush me with anything.

It’s nice to be treated as an individual.

Visited Boots Opticians in Northwich having my eyes tested as I haven’t been for 8 years. Good news is that my sight hasn’t really changed, therefore no need to purchase new glasses. From the minute I walked into the shop I was greeted in a friendly professional manner.
The optometrist, James, was courteous, friendly and clearly explained everything he was doing as he tested my eyesight.

Great customer service and I would recommend them.

Optometrist was friendly and professional

I had an eye test last week and chose new glasses. From the moment I entered the premises the staff were welcoming and polite.
The whole experience was very pleasant indeed.
My new glasses arrived in three days? Whats not to like?
I have used other companies but Boots is head and shoulders above the competition.
I would recommend them to everyone.

I attended the Lancaster store yesterday at very short notice. The staff Hanz and Ella could not have been more helpful, friendly, thorough and professional.
It was my first time using Boots for my eye test and from now on that is where I will be going. Many thanks

First class friendly service from all 4 staff members I interacted with. Optician was very thorough and showed me the scans of my eyes and explained what it showed. Attention to detail on trying on new frames to ensure it would be a perfect fit, lining up the position of the lenses by the assistant and checked by another. The assistant doing the pre-scan told me she was in training, but you would not have known. Overall I am very impressed.

GG at the New Milton store did a really great job of making sure the lenses in my glasses were as thin as possible. He sent back the lenses a couple times to make sure they were made correctly. This was very much appreciated. Cassidy was also very helpful when I collected my glasses and made them initial order. Thanks

Lovely staff excellent treatment
Great advice when choosing glasses :)

I was asked to see an Optician as well as Bristol eye Hospital but after making the Appointment the Optician I seen at boots I feel wasn't very interested yes he did do a eye test but I don't think he understand why I was there and when I told him the Hospital supply's my lenses and I didn't need any glasses I feel he lost any interest in me

Very professional and courtesy service provided by Elly, Trudi, Arjun and Zara at Grantham

It was a positive experience for me to be surrounded by staff who know exactly what they need to do to meet my needs and suggest how I can improve my vision.

I have been going to Boots optician in Solihull and over the years have had the odd issue but had the worst experience at my last appt. I was advised by the person doing the assessment that I had macular degeneration. She gave me me a leaflet and Amsler chart and advised me to use it daily and to contact 111 or eye go to Eye casualty if I noticed any change. I asked if I could do anything to help like supplements and she said no but to carry on eating my greens. She could tell by looking at me I ate them. I went home read the leaflet and there are 2 types of MD. I had no idea which I had but googled and read about it and from what I been told felt like I was going to lose my sight very soon.
After a terrifying and stressful weekend I was advised to visit another recommended optician who seeing how distressed I was fitted me on Monday. They have a hospital grade scanner and spent a long time reviewing my scans and showing me the difference between mine and those with MD. They advised on diet or recommended supplements and advised I did not have MD. They did also before the scan there is treatment available if I had it.
I wonder how many other people are given advice or news that is incorrect.
Even had what they had told me been true the way the news was given was disgusting and terrifying. She gave no support whatsoever or hope to me. I also do not eat greens despite her saying she could tell I did.
Needless to say I will not be using them again and advise anyone who has been advised of any condition to get a second opinion from a highly recommended independent optician.

Just had a great experience at Boots Opticians in New Milton. Alice the Optometrist was great. Happy to answer questions and explained everything thoroughly. Nice cheerful lady. Ann did my pre-test checks and scan. Great sense of humour and just good fun! Cassidy was my dispenser. SO lovely! Again, happy to answer all my questions and finished off an already enjoyable appointment with a big smile. Thank you all so much!

The Optometrist was training and she was very friendly and explained everything she was doing.

Have mixed feelings about boots opticians in Havant. Had a pleasant visit with eye tests and ended up with having to have new glasses. Not only one pair but two. Went ahead with the glasses based on their professional advice. The girls on the shop floor were brilliant in explaining why I needed two pairs, helping me choose the frames along with the fitting of the glasses. However communication is non existent for when the glasses arrive in-store ready for pick up. I had to chase up sometime after the appointment to be told they had arrived.
Wearing my new glasses, on the first day after experiencing headaches, dizzyness I felt the prescription is not right. I took both pairs back. I had a thorough re test to be told that I had been given the wrong prescription. New prescription of this time I needed varifocals were sent off. I also wasn't allowed to just buy the one pair and get a refund for the second pair from my original prescription. Subsequently I have spent a fortune on a a second pair that I didn't want. Again no communication for pick up. I had asked them this time to email me and of course received no email. I continue to still have headache's and other issues with the new prescription.

I took my glasses to be repaired at the Summertown, Oxford, branch as one of the arms had broken off. Even though the style was no longer available a shout out to Alice who went to the trouble of looking through lots of glasses to find the right arm and fixed it. All for no charge. Five star service indeed!